Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service....can't fault it.”

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Posted 7 years ago

“Very happy with sofa, has been used 3 times since purchase and all who have slept on it said that very comfortable. Colour of sofa stronger than I thought it would be after seeing sample of material prior to purchasing, but can live with it.”

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Posted 7 years ago

“The service was excellent and the bed settee was alright said our grandson although I have to say I would have preferred it to be softer for sitting on and to have been thicker on the mattress.”

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Posted 7 years ago

“Great customer service. I had to return my first purchase, through no fault of Willow & Hall, the team were extremely helpful in arranging to take back the product and re-arrange for a new one to be delivered.”

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Posted 7 years ago

“After a long time searching, willow and Hall had the perfect sofa. Service and delivery prompt and excellent.”

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Posted 7 years ago

“Really friendly informative and efficient service . Impressed by delivery service assembling sofa in situ made us aware that this is a quality product . We are particularly pleased with design of the sofa which fits perfectly and comfortable sprung matress”

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Posted 7 years ago

“Great guidance in show room and excellent delivery service!”

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Posted 7 years ago

“Excellent service and delivery.”

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Posted 7 years ago

“Great service and really friendly people.”

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Posted 7 years ago

“Great service and really fast delivery. would fully recommend willow and hall”

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Posted 7 years ago

“Product delivered as promised”

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Posted 7 years ago

“Really lovely people over the phone who helped me with my really difficult situation and delivered it all beautifully.”

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Posted 7 years ago

“Service in the showroom was fine and the delivery people were very good.”

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Posted 7 years ago

“Once we found the perfect sofa bed the website made it easy to pick a colour-fabric. Once ordered I received a fabric sample & a tea bag in a nice little box, checking I was happy with my fabric choice. I then received regular friendly calls letting me know when my order was expected. Even on delivery day the guys were Fantastic. Demonstrating how it worked & taking away all the packaging. 1st class service. I would highly recommend Willow & Hall if you want quality workmanship & a personal service. The Appleby Sofabed is brilliant, compact and the best sofa bed you'll ever sleep on. Comfy & supporting. No springs to dig into you. Thank you for a brilliant experience. Merry Christmas x”

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Posted 7 years ago

“The sofa and chair which we purchased are of good quality and we are very pleased with them.also delivered on time.”

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Posted 7 years ago

“Fantastic Customer Service. Excellent service from placing order to delivery. You did exactly what you said you would. Thank you. I love my sofa bed.”

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Posted 7 years ago

“Fantastic service & beautiful bed and ottoman - delighted!!”

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Posted 7 years ago

“W&H deserve to be successful. We are happy with all the furniture that we have ordered, and the service at each point along the way was flawless. The delivery guys were great.”

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Posted 7 years ago

“Everything about the service and delivery was excellent!! Highly recommended to everyone I speak to!!”

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Posted 7 years ago

“Fantastic service. Kept in touch regarding delivery and time slots. Every team member we spoke to was very helpful”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews