Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service at the showroom”

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Posted 7 years ago

“Great products, quickly available and nice service - much better than any of the large furniture stores.”

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Posted 7 years ago

“Not always good at getting back to me when I had queries when ordering but then good with information and delivery times”

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Posted 7 years ago

“I changed the colour of the fabric after a couple of days and nothing was too much trouble - new material samples sent immediately.”

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Posted 7 years ago

“Very professional and friendly”

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Posted 7 years ago

“Prompt, friendly. Nothing to fault”

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Posted 7 years ago

“d”

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Posted 7 years ago

“They dealt superbly with my many changes of delivery dates due to my apartment was late on completion.Delivery men fantastic.”

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Posted 7 years ago

“Excellent service from Willow and Hall. Delivery was a bit late and although had been advised of the need to ring for specific instructions( sat nav does not indicate where to access property) they did not have a mobile with them !! Luckily we saw them "looking" for us roadside and went to find them.”

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Posted 7 years ago

“excellent service”

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Posted 7 years ago

“Efficient and reliable”

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Posted 7 years ago

“Excellent web site that allows you to play with colours and design. Showroom was great .... Had all designs to look at and sit on trying different cushions and mattresses. Large pieces of fabric available to choose the colour. Sales staff knowledgable, friendly and helpful. Felt the whole experience was personal”

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Posted 7 years ago

“Really helpful service, no quibble refund if product isn't what you wanted.”

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Posted 7 years ago

“The process of viewing, ordering and delivery of the bed went smoothly.”

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Posted 7 years ago

“I can't praise the company too highly. Good customer service, good communication, delivery arrived on the dot of the first minute of the slot.....top marks !”

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Posted 7 years ago

“Everything happened as stated proactive service updates and delivery were good”

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Posted 7 years ago

“Overall very good. Delivery is outsourced and they were ok but should have worn gloves when unpacking the sofa bed. Rest was flawless.”

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Posted 7 years ago

“Excellent service and very prompt in responding to queries.”

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Posted 7 years ago

“Excellent service, very polite staff, delivery made before promised time.”

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Posted 7 years ago

“Extremely helpful and efficient.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews