Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We visited your lovely showroom to try the sofabed,and the whole experience from choosing,ordering and taking delivery,was outstanding. Wish more companies were like Willow and Hall. The delivery team were just brilliant too. Well done!”

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Posted 7 years ago

“From start to finish good service. Only query my husband had was money was taken from his account several weeks before sofa delivered??”

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Posted 7 years ago

“Great”

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Posted 7 years ago

“Delivered on time but to very helpful and friendly men. They took the packaging off, placed it where I wanted it and showed me the features of my new Ottoman.”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“Fabulous customer service and good communications. I was very impressed with the consideration of the delivery team and the efficiency with which they set up the sofa.”

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Posted 7 years ago

“Great delivery booking system. Brilliant, thorough delivery men and very helpful sales advisors when I called before placing my order. Been a pleasure dealing with Willow and Hall from start to finish.”

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Posted 7 years ago

“Friendly helpful service”

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Posted 7 years ago

“Well made, very sturdy, excellent customer service, fabulous fabric, delivered on time. A bonus was it came with 2 scatter cushions which I did,t expect. A little bit firm to sit on at first but softening up nicely. Well done Willow and Hall”

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Posted 7 years ago

“Great service and timely delivery!”

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Posted 7 years ago

“Only downside is the cost of the phone call.”

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Posted 7 years ago

“excellent”

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Posted 7 years ago

“Delighted with their service.”

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Posted 7 years ago

“Efficient and personal service. Very pleasing.”

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Posted 7 years ago

“Excellent service throughout from order through to delivery. I am delighted with my Appley 1 seater sofa bed. Thank you”

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Posted 7 years ago

“Great product lots of fabric choices provided. Good quality product. Great customer service and delivery”

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Posted 7 years ago

“Service and delivery were excellent.”

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Posted 7 years ago

“Everything was fantastic. We really liked the showroom. Very well set out and gave us a chance to see everything and make a very informed decision. The help was excellent in that they did not push us in any shape but were always ready to help. The samples also arrived very quickly”

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Posted 7 years ago

“Staff were very friendly and knowledgable.”

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Posted 7 years ago

“Wonderful service. Efficient delivery, helpful men explaining how to open and close. Telephone service was marvellous too.”

Helpful Report

Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews