Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, nice genuine people at the other end of a phone or email. Always a prompt and honest response and I never felt fobbed off.”

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Posted 8 years ago

“Service was superb - delivery people incredibly helpful, polite and efficient - wonderful”

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Posted 8 years ago

“Staff were extremely helpful in decision making. Order and delivery went exactly as planned.”

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Posted 8 years ago

“Easy to use website, good communication once purchase made and delivery was being arranged. Delivery was exactly as had been communicated and the delivery team did a good job to deliver quickly and efficiently.”

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Posted 8 years ago

“I came across Willow & Hallow when googling for a sofa bed. I was really impressed with the website, catalogue and fabric swatches I received in the post. The sofa arrived really quickly, and just as described. I would definitley buy from Willow & Hall again and am looking forward to visiting the brand new showroom.”

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Posted 8 years ago

“Great service and products. Very satisfied with our new sofa bed”

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Posted 8 years ago

“Fantastic customer service.”

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Posted 8 years ago

“Good to deal with, delivered early polite and flexible”

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Posted 8 years ago

“Great service.”

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Posted 8 years ago

“Follow-up 'phone call after online order was welcome. Better than expected time for manufacture and delivery. Delivery was easy efficient.”

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Posted 8 years ago

“Really helpful factual information and guidance received at the Hampton mini showroom. Good brochure with full set of measurement detail.”

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Posted 8 years ago

“Excellent in communication and service”

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Posted 8 years ago

“Very efficient service. Good communication.”

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Posted 8 years ago

“from our first phone call to the delivery excellent service and delighted with our choice.”

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Posted 8 years ago

“The best service I have ever received from beginning to end.outstanding”

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Posted 8 years ago

“Helpful at Hampton showroom. Delivery as promised.”

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Posted 8 years ago

“Whole process was excellent. Wondered whether you ought to send something branded with the actual product though as your branding is very strong but nothing arrived with the actual sofa.”

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Posted 8 years ago

“Very happy with the service I had, as well as the lead time for my sofa. I had paid extra for different feet which didn't arrive with the sofa but I phoned to report them missing and they were delivered within the week.”

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Posted 8 years ago

“superb quality and service”

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Posted 8 years ago

“Excellent service, couch looks really good and delivered on time.”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews