Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and wonderful delivery chaps, polite, tidy and knowledgeable!”

Helpful Report

Posted 5 years ago

“Very good, especially the sales team in the Showroom!”

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Posted 5 years ago

“We visited the showroom initially but ended up making the purchase online a few weeks later. The care and attention to detail we received after we made the purchase was great, someone rang up the next day to run through all of the order details and to explain the hand making process, we spoke to the team a few more times in the lead up to the delivery and they were always very polite and helpful. I would recommend trying to take the first delivery slot they offer as their schedule seems to get booked up very fast and you may not get another slot immediately, wasn't an issue for us and happy to wait but if you are in a rush be prepared to move your calendar around and take some time off work as the timeslots seem to mostly be within the working day.”

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Posted 5 years ago

“Can't fault the service, very helpful and efficient.”

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Posted 5 years ago

“I love love love my new sofa! I was originally looking for a 3 seater and an armchair, but when I visited the showroom I fell in love with the chaise style so ended up choosing the Bayfield. They had a very similar item in the showroom so I was able to try the different cushions and drape fabric over it to get a pretty good idea of what the finished article would be like. When it arrived it looked and felt even nicer than the showroom one and I couldn?t be happier. Thank you!”

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Posted 5 years ago

“The worst customer service I have ever experienced. I purchased my sofabed in October last year, it is now May 2019 and I still don’t have a product that is fit for purpose. Inflexible delivery to begin with (not expected these days), extremely slow (weeks at a time) to respond to emails/ contact, never answer the phone, told in April they now had a designated aftercare team and they’ve still not been in touch! Asked for a refund and they promised to sort a replacement, asked for a manager to contact me not heard on either point.... terrible terrible service”

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Posted 5 years ago

“Professional, friendly, knowledgeable staff. Big showroom with great selection on display.”

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Posted 5 years ago

“Fantastic service, helpful staff, beautiful furniture. I am very happy with my purchase and definitely will shop with Willow and Hall again.”

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Posted 5 years ago

“So impressed. I visited the Showroom before purchasing which I would recommend if possible as it was really helpful in terms of making a selection on the customisation's. I went for the middle cushion option, siliconised hollow fibre and a memory foam mattress. They feel very luxurious.”

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Posted 5 years ago

“I thought that the samples were lovely and the cosy pack I receieved. Excellent support from customer services in helping me choose the right options for me too. Item arrived on item and as I hoped. Beautiful.”

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Posted 5 years ago

“Willow & Hall did exactly what they promised. The sales team where very knowledgeable in the Chiswick show room. The online ordering process was easy and followed up immediately with a call confirming the order details. Delivery team agreed a time and the guys that came to install very chatty, polite and helpfully.”

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Posted 5 years ago

“Very friendly and welcoming. Made shopping a more pleasant experience than normal. Thank you!”

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Posted 5 years ago

“Lovely furniture! I ordered the Wishford sofa and the Buttermere sofa bed for an AirBnB we rent out and I have been so impressed with the feedback we have received and also how durable the sofas and fabric are. If you have kids, pets and need something that will last, this is the company for you!”

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Posted 5 years ago

“A wonderful company to deal with, everyone I spoke to was polite, informative and made me feel really valued as a customer. I couldn't recommend more!”

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Posted 5 years ago

“Can't recommend highly enough. I've purchased previously from other high street sofa shops and found my experience with Willow & Hall to be worlds apart, maybe because they are still relatively small in comparison you benefit from receiving a personal level or care and service.”

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Posted 5 years ago

“I found the team in the showroom and in head office to be very impressive on all accounts.”

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Posted 5 years ago

“No issues at all, brilliant customer service team and fast and efficient delivery service.”

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Posted 5 years ago

“Impressed all round, slight blip organising the delivery (mostly from my side as it's very hard for me to take time off work) but the team managed to secure me a delivery at 6.30am which was excellent. I didn't mind waiting a few more weeks to receive the order to ensure a suitable tine was accommodated.”

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Posted 5 years ago

“An easy and straightforward online purchase, someone called me the next day to run through all of my order details and then it turned up as expected 5 weeks later.”

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Posted 5 years ago

“The team in the Showroom were so good, patient with all of my questions and helping me to find the perfect item.”

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Posted 5 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews