Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, communication about our purchase and delivery options were always prompt and helpful.”

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Posted 6 years ago

“We needed to change our our delivery date but despite the potential difficulties, the company we're very happy to help. I received regular updates regarding the progress of the order. The settee was delivered yesterday, which was swift and fuss free. It is fabulous.”

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Posted 6 years ago

“Excellent service start to finish.”

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Posted 6 years ago

“From the initial call to place my order to delivery customer service was excellent. I was given lots of help and advice on my choices, professional, friendly and with empathy. The delivery guys were the same . Not an easy place to deliver to , there were no grunts and groans , just smiles and humour and a long drive home . Bless them !!!”

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Posted 6 years ago

“Really liked the sofa beds. Very disappointed with customer service.”

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Posted 6 years ago

“It a really easy and straightforward experience from getting samples to ordering and delivery. All very helpful and informative... Great service”

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Posted 6 years ago

“Everyone we had contact with at Willow and Hall, from their Chiswick showroom staff, to their customer services and delivery teams was excellent.”

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Posted 6 years ago

“Great quality, well priced, excellent service and very knowledgeable staff in the showroom at Chiswick and in the team that deliver and assemble your furniture. Very happy to recommend them”

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Posted 6 years ago

“Excellent so far. Delivery went like clockwork. Bed settee seems fine although not yet used as bed.”

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Posted 6 years ago

“Very happy with every aspect”

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Posted 6 years ago

“All that I spoke with were very helpful and the delivery staff were just as caring. Thank you to them all.”

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Posted 6 years ago

“Website was easy to use and there was a wide choice. Delivery was efficient - we were given a two hour window and the delivery men arrived very promptly and gave a demonstration. Very comfortable sofa bed.”

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Posted 6 years ago

“Superb service throughout. Courteous & helpful. Item excellent”

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Posted 6 years ago

“Sofa looks beautiful and is very comfortable both as a sofa and a bed for guests. Delivery was on time and efficient. Order process was very thoughtful promoting me to confirm my order by telephone and check that I had measured the width of my doorways!”

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Posted 6 years ago

“Exceptional service - throughout the process. Particularly impressed by the delivery itself. Sofa is lovely!”

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Posted 6 years ago

“Brilliant first class start to finish. Genuinely helpful.”

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Posted 6 years ago

“Brilliant speedy service and very helpful delivery staff”

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Posted 6 years ago

“We decided to visit the showroom and found this very useful as the assistant was most helpful. The sofa bed was delivered a week or so earlier than the estimated date. The delivery men were very careful and demonstrated how the convert the sofa to a bed. We are delighted with our purchase.”

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Posted 6 years ago

“Excellent quality and just what I wanted”

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Posted 6 years ago

“Extremely helpful in store and when I placed my order over the phone. Delivery was on time with friendly and efficient staff.”

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Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews