Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt, helpful, efficient and friendly service..”

Helpful Report

Posted 6 years ago

“Great service - lots of communication, quick shipping, friendly and helpful delivery guys. Would definitely use again!”

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Posted 6 years ago

“Escellent customer service, good value for money, charming and skilled delivery men.”

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Posted 6 years ago

“Excellent service. Personal. Prompt. Friendly. And the product isn't half bad too!!!”

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Posted 6 years ago

“Great service very helpful staff. However the sofa quality could be better starting to show signs of wear after 3 months.”

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Posted 6 years ago

“Seamless and efficient from start to finish.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Excellent, on time, friendly delivery guys. Good product.”

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Posted 6 years ago

“Excellent customer service. Top quality product. Hassle free delivery from polite staff. Good communication. Can't fault!”

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Posted 6 years ago

“Kept us regularly updated reference delivery. Very helpful when selecting fabric and colour. Excellent product quality.”

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Posted 6 years ago

“Excellent product; excellent service. Polite and knowledgeable delivery guys who were proud of the product they deliver - would not hesitate to buy again.”

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Posted 6 years ago

“I ordered a sofa chair bed, i was kept informed of how my order was progressing and of the timed delivery. I was very impressed with the service from order to delivery.”

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Posted 6 years ago

“Team at Willow & Hall are super friendly. They helped me decide what I wanted to purchase, and which materials to choose to fit into the decor in my lounge. It never felt rushed or pressured and I actually purchased finally after about 4 or 5 visits to the store, by virtue of the fact that I really liked the look of the sofas and also the helpfulness of the team”

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Posted 6 years ago

“Easy purchase and good prompt delivery of a good, well-made product, though I haven?t yet had a chance to sleep on the sofabed.”

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Posted 6 years ago

“Excellent customer service, online and in shop; delivery on time and excellent communication throughout.”

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Posted 6 years ago

“Lovely, high quality item, very solid bed, and the fabric is also of high quality, light blue linen, and well-upholstered. It's an extremely solid, well constructed sofa-bed but very heavy to move around, so I did strain my back. I didn't expect it to be quite so heavy. It took me a while to get used to putting it back into the seat position. Very well packaged and helpful, polite strong, delivery men who delivered on time.”

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Posted 6 years ago

“Good communication before delivery and delivered on time and very good assembly. We would definitely recommend them and use them again.”

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Posted 6 years ago

“They went above and beyond to achieve the delivery.”

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Posted 6 years ago

“Excellent service, especially liked how they sent material swatches on our purchase without even asking, great touch. Sofa bed is beautiful Nd excellent mattress too”

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Posted 6 years ago

“Fabulous service.”

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Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews