Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 7 years ago

“Really helpful over the phone. Delivery team really efficient, charming and timely.”

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Posted 7 years ago

“Willow & Hall's product were the best on the market both for quality and price. The staff are helpful and polite.”

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Posted 7 years ago

“Friendly in store, and the customer service via email was very quick and resolved our queries-issues right away. Great!”

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Posted 7 years ago

“The sofa only took 3 weeks to arrive. Wow”

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Posted 7 years ago

“Excellent product and service”

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Posted 7 years ago

“Very thorough and friendly customer service - in fact, even my husband, who loathes shopping, enjoyed purchasing our sofa!”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“A very helpful website, which gives confidence in placing an order. The order was delivered on time at about 0715 to our address (in the Midlands countryside) by two very friendly and helpful guys, who demonstrated how the sofa bed works, and made sure we could do it ourselves before they left. No mess. We are happy to warmly recommend this company to anyone.”

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Posted 7 years ago

“Very good customer service and great value for money. Very pleased with our sofa bed.”

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Posted 7 years ago

“Helpful, friendly and efficient service from everyone at Willow and Hall from customer service to the delivery team. Product manufactured to extremely high standards in the UK. Very satisfied.”

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Posted 7 years ago

“I am pleased with my new settee although there does appear to be a bit of a gap between the chaise cushion seat on the base which I find slightly unsightly. I am hoping it will soften up quite a lot. In terms of the service in store and from the delivery - second to none. Really excellent.”

Helpful Report

Posted 7 years ago

“Fantastic company with outstanding customer service. Beautiful products available with a great range of fabrics & sizes to choose from. Iíve been particularly impressed by their flexibility in terms of time frames for having products made & delivered. Every time I phone to speak with a member of staff they are friendly, professional & obliging. A fantastic British company!”

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Posted 7 years ago

“Beautiful product delivered and assembled just so.Would reccomend to anybody wanting a superior sofa bed.”

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Posted 7 years ago

“Excellent customer service. Delivery men were friendly, polite and helpful.”

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Posted 7 years ago

“Good delivery, very comfortable bed (I slept in it last night), easy to put up-down with no pesky metal bits to contend with.”

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Posted 7 years ago

“Excellent ? no reservations, I would recommend this company to anyone.”

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Posted 7 years ago

“Not the easiest showroom to find but once there staff were extremely helpful, and attentive. Delivery people were also friendly and polite”

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Posted 7 years ago

“Excellent help and guidance on the phone prior to ordering, the sample pack sent was brilliant I enjoyed the tea bag.”

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Posted 7 years ago

“Perfect.”

Helpful Report

Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews