Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service. Great product. The sofabed is very well made and sturdy. The bed itself is as good as a regular bed (we went for the memory foam option), surprisingly thick mattress for a sofabed as well. Overall we are very impressed and would wholeheartedly recommend.”

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Posted 6 years ago

“Customer service and communication very good. Delay in completion due to material shortage. Delivery process excellent.”

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Posted 6 years ago

“The service at their showroom, by phone and online was very good for the buying process - but delivery date was delayed and I was not kept informed about this. For this reason I have only scored 4 stars. However, on day of delivery they came on time and I was contacted by the guys 10 minutes before arrival. They were very efficient and helpful (having to take the sofabed upstairs). Assembled it quickly and without fuss plus a gave a good demo of the sofabed action.”

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Posted 6 years ago

“The service has been very good overall. There was a slight glitch when nobody got back to me on the Monday following my original Saturday call and I had to do a bit of chasing. However, once Karl took over all was resolved satisfactorily.”

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Posted 6 years ago

“Absolutely fabulous. Lovely sofa delivered a year ago. I recently ordered a replacement cushion due to a spillage accident. Perfect replacement delivered and very efficient service. Highly recommend”

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Posted 6 years ago

“Lovely customer service and great communication.”

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Posted 6 years ago

“Friendly staff, very helpful on both occasions we visited. They took time to explain the sofas and gave us demonstrations with no rush - pleasant relaxed atmosphere. Professional approach from all concerned, including the delivery team who were courteous and well presented, and also gave us a demonstration, again in a relaxed helpful manner.”

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Posted 6 years ago

“Great product and easy to deal with throughout”

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Posted 6 years ago

“helpful delivery service, good they let us know in advance when they were coming and kept to it. Excellent quality sofa bed”

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Posted 6 years ago

“Efficient, polite, timely, helpful”

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Posted 6 years ago

“excellent, friendly and efficient service”

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Posted 6 years ago

“Excellent and courteous service from ordering through to delivery.”

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Posted 6 years ago

“they made buying a new sofa bed an pleasant easy task, it was delivered by very helpful men and I would recommend them to anyone.”

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Posted 6 years ago

“Excellent product, would certainly recommend Willow and Hall. The one thing that stops an excellent score is that the week of delivery as suggested when ordering was not achieved and we had to enquire as to the progress of the order ourselves rather than Customer Services contacting us.”

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Posted 6 years ago

“Genuinely fantastic service. We simply canít fault the service and quality weíve received from Willow and Hall. From the order process to the brilliant, friendly and helpful delivery guys, they have got it all spot on. Genuinely fantastic service - and all too rare these days.”

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Posted 6 years ago

“Bought via the web-site which was easy to navigate. Delivery was as advised and explanation of the workings of the sofa bed clear. Nothing to object to.”

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Posted 6 years ago

“The quality of the sofa-bed was excellent, and customer service could not have been better, thank you! I would certainly purchase from your company again and would have no hesitation in recommending your company to family and friends.”

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Posted 6 years ago

“We ordered a loveseat sofa bed online. It was easy to choose the style and fabric from a wide selection. We were sent a fabric swatch a few days later. The sofa bed arrived about 10 weeks later which was fine. It had been custom made and was well worth the wait. It is of high quality and the bed mechanism is simple and smooth. We are very happy with the product and glad we chose Willow and Hall over a larger company.”

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Posted 6 years ago

“Fantastic product, great service. Highly recommend.”

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Posted 6 years ago

“Really fantastic company, extremely helpful when ordering, sofas ready in timescale given and superb quality. Would wholeheartedly recommend them. Brilliant choices of styles, materials and cushion fillings.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews