Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just wanted to say how delighted I am with our new sofabed. I was a little uncertain about making an "online only" purchase, but the whole experience couldn't have been better - the website is well designed and easy to use, I was sent several lots of swatches really quickly (I couldn't make up my mind about colour or material) and then the sofa bed was delivered in 2 weeks when I was expecting it to take 4. Your delivery men were great; rang to arrange a convenient delivery time, turned up on time and put the sofabed in the (first floor) room, unpacked it and showed me how the mechanism worked. All in all, a great experience.”

Helpful Report

Posted 8 years ago

“Friendly, helpful service plus colour swatch rec'd in 24 hrs”

Helpful Report

Posted 8 years ago

“I had to ring up to request a time-slot for delivery and the person I spoke to seemed a bit confused, but otherwise the service has been very good.”

Helpful Report

Posted 8 years ago

“Ordering and delivery exactly as agreed so very good service - thank you”

Helpful Report

Posted 8 years ago

“Excellent customer service”

Helpful Report

Posted 8 years ago

“You get what you pay for, or so they say. I would say with W&H you actually get alot more than you pay for. Excellent service from start to finish, I have never had such polite delivery men, the sofas (we have brought two on separate occasions) are superb, well made, comfy and will last forever.”

Helpful Report

Posted 8 years ago

“Most helpful”

Helpful Report

Posted 8 years ago

“Very good service and delivery”

Helpful Report

Posted 8 years ago

“Prompt communication, nice website”

Helpful Report

Posted 8 years ago

“dddd”

Helpful Report

Posted 8 years ago

“Customer service was excellent, I had to make a change to my order and this was handled very well and promptly.”

Helpful Report

Posted 8 years ago

“Great service all round .”

Helpful Report

Posted 8 years ago

“I have been very happy with the service that Willow & Hall provide they have been extremely helpful and friendly.”

Helpful Report

Posted 8 years ago

“Smooth buying process - I was a little hesitant about purchasing a sofa bed online without seeing the product but can't fault Willow and Hall.”

Helpful Report

Posted 8 years ago

“Very courteous and helpful staff, wonderful products”

Helpful Report

Posted 8 years ago

“Had no problems , delivered as promised on the week agreed.”

Helpful Report

Posted 8 years ago

“Good service, love the sofa bed fabric options. Was contacted promptly regards delivery. Delivered to room of choice. Recommended!”

Helpful Report

Posted 8 years ago

“Branding is good and clear - good visibility. Liked that it was made in the UK”

Helpful Report

Posted 8 years ago

“Good service and quality of product.”

Helpful Report

Posted 8 years ago

“Everything went according to arrangements”

Helpful Report

Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews