Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and good and timely communications”

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Posted 7 years ago

“Service was excellent from ordering the samples to the arrival of our sofa. It was delivered in good time, and unpackaged, set up and demonstrated by two very helpful and polite delivery men.”

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Posted 7 years ago

“We had a bit of confusion about the delivery dates but it was handled well and the sofas were worth waiting for.”

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Posted 7 years ago

“Excellent service and fantastic sofa”

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Posted 7 years ago

“A comment on your service”

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Posted 7 years ago

“I heard nothing at all after my order was placed and I received a sample fabric, until I had a phone call several weeks later saying the delivery would take place on a Saturday between 7 and 9. I have recently come out of hospital suffering from a heart problem, so the early start was to say the least of it, extremely unwelcome! I had to get up extremely early to be ready and the van actually arrived before 7, though I saw it waiting outside till the dot of 7. I suppose I should be grateful to have the chairs delivered but I wasn't given a choice about the time or the day. This is not brilliant customer service.”

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Posted 7 years ago

“The colour is just what I wanted , and the service and delivery were very good . Thank you”

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Posted 8 years ago

“excellent customer service and proffesional delivery men.”

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Posted 8 years ago

“I am delighted with Willow and Hall. Exceptional service from ordering to delivery.”

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Posted 8 years ago

“The staff at the show room knowledgeable and patient. The delivery men were helpful , friendly and gave me a proper demo of how to use the sofa bed. They were on time too.”

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Posted 8 years ago

“Very knowledgeable staff in your showroom in Chiswick. Aside from a small glitch with communications around the delivery date, our sofa bed was delivered before Christmas and assembled on site with no problems.”

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Posted 8 years ago

“Delivered earlier than expected”

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Posted 8 years ago

“Everything from order to delivery was great!”

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Posted 8 years ago

“The website was really clear and helpful, also the selection of materials available to order online, and the range of sofas overall were great. I was called back to confirm a couple of points, which was very helpful, and the delivery went to time and was very smooth.”

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Posted 8 years ago

“great service”

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Posted 8 years ago

“Excellent service. Very good and easy to use website”

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Posted 8 years ago

“Very nice delivery men, good job done, but they were late...”

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Posted 8 years ago

“fantastic customer service knowledgeable staff make a pleasant change these days well done”

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Posted 8 years ago

“excellent delivery team”

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Posted 8 years ago

“Very helpful and knowledgeable sales staff. Delivery time as promised. Their delivery team were excellent and could not have been more helpful in getting the old sofa bed downstairs for us.”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews