Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived a week before they said it would and the delivery team were brilliant”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Great product, and excellent service. Delivered as described and on schedule”

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Posted 7 years ago

“From order to delivery the journey with Willow and Hall has been first class.”

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Posted 7 years ago

“The website was easy to navigate, contact with the firm was helpful and pleasant and delivery was excellent. I did complete a feedback form with the delivery men at the time so am a bit confused about being asked to do this one”

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Posted 7 years ago

“Great service, what more can you say!!”

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Posted 7 years ago

“Excellent service from the first visit to the showroom to the delivery”

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Posted 7 years ago

“Very well made furniture.”

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Posted 7 years ago

“Very good from show room to delivery”

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Posted 7 years ago

“The initial meeting in London was a delight. The only snag in the whole process was that, although I then provided photographs and measurements of the access (which led to a change of order), somehow this did not transfer to your team being able to install the original sofa bed, so that we then had to wait for a different version with removable arms. On both occasions the installation team was excellent.”

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Posted 7 years ago

“Great service! From selection to delivery everything was incredibly smooth and perfectly and professionally handled. Product was delivered earlier than expected.”

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Posted 7 years ago

“Wonderful service, really kept me informed and much quicker delivery than expected.”

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Posted 7 years ago

“Fast service. Delivery exactly when arranged. Delivery team excellent - careful, friendly and helpful.”

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Posted 7 years ago

“All staff were very helpful. Even on a very busy Saturday when they were short staffed and very busy in the showroom they coped very well. The delivery men were excellent, took care not to damage anything. They had to visit 3 times as I returned the first sofas. I love the fact you can return items, that's why I bought from Willow and Hall.”

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Posted 7 years ago

“Very professional service and knowledgeable assistant. Helped us through the process of choosing the sofa bed.”

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Posted 7 years ago

“Good”

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Posted 7 years ago

“very pleased”

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Posted 7 years ago

“Very happy with service and quality of the product.”

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Posted 7 years ago

“really great service and excellent product”

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Posted 7 years ago

“The best service I have ever had on any furniture order and delivery. The delivery especially was outstanding, very helpful and informative, inspiring great confidence. Nothing was too much trouble.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews