Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very helpful assistant at your showroom, followed by ease of ordering and efficient delivery, well ahead of the estimated six weeks. I will recommend you to everyone. I had also used your website before visiting showroom and found it extremely user-friendly.”

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Posted 7 years ago

“Excellent service from start to finish”

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Posted 7 years ago

“From order to delivery and demo all staff were helpful and courteous making the process very easy and painless. The product was ready and delivered on time. Thank you.”

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Posted 7 years ago

“The delivery was hilarious. Very friendly chaps. The service from the company over the phone was great. I just wish I had a better idea of its size”

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Posted 7 years ago

“The whole team were efficient and kept us informed throughout the process of our sofa purchase.”

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Posted 7 years ago

“Very efficient and friendly”

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Posted 7 years ago

“Excellent service at every step.”

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Posted 7 years ago

“Very helpful,quick delivery”

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Posted 7 years ago

“Excellent service and quality of product. Delivery guys were very helpful and polite.”

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Posted 7 years ago

“Customer service was excellent”

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Posted 7 years ago

“Helpful service throughout and friendly and efficient delivery.”

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Posted 7 years ago

“It was an absolute pleasure going to the shop. The staff couldn't have been more helpful but also allowed me enough time and space to look around and try out the sofas on my own.”

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Posted 7 years ago

“Initially refused to deliver on my preferred date. Then a week before they said they would be delivering on that date when I had made other arrangements that I had to undo! Then they were 3 hours late (crash on M4) and didn't call to tell me they would be late. I had to ring the distribution office. So I think you need to review your logistics arrangements.”

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Posted 7 years ago

“Good service, very helpful returning a sofa and reordering”

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Posted 7 years ago

“Efficient and friendly service - both the sales team and the delivery team.”

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Posted 7 years ago

“Fine company and excellent service. Delivery and installers most helpful.”

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Posted 7 years ago

“Customer service team so helpful, sent out loads of swatches when I wasn't sure of colour, delivery team really lovely too. I was very impressed!”

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Posted 7 years ago

“Minor point but you offer tea in your advert when you visit the show room - no refreshments were offered, that aside it was a pleasant visit, good knowledgeable staff”

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Posted 7 years ago

“Wonderful”

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Posted 7 years ago

“Good communication after placing the order, and delivery team were great”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews