Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the staff I dealt with were very helpful and polite. Felipe the sales assistant was exceptionally helpful.”

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Posted 6 years ago

“The correct items arrived on time, were delivered carefully, were correct, and were explained to us. .”

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Posted 6 years ago

“I think the product is amazing. It's exactly what I've been looking for, and I felt confident to give it a try because of their 14-day money back guarantee. It has saved me weeks of shopping around and I'm very happy with the look, the quality and function. Thank you.”

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Posted 6 years ago

“The service is very good. I was advised by text when the delivery would be and was also called on the day of delivery. The delivery helped getting my sofa into the house as it would not go through the door so had to bring it over the fence at the back to the house.”

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Posted 6 years ago

“Excellent quality and delivered right on time”

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Posted 6 years ago

“Everything! Helpful, good website, excellent feedback during entire period and good delivery team.”

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Posted 6 years ago

“Good end to end service.”

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Posted 6 years ago

“Really pleased with the end to end service. From the follow up call to the attention to detail on the colour of my sofabed to the super nice and efficient delivery guys. Thanks much for creating such a perfect product for my home.”

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Posted 6 years ago

“Brilliant from start to finish. Even the delivery men were great.”

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Posted 6 years ago

“very good. efficient and my client was thrilled with the delivery-installation team who actually knew what they were doing and cared about the product. I will use Willow and Hall again for other clients”

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Posted 6 years ago

“Very helpful and good service. Everything on time. Delighted.”

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Posted 6 years ago

“From initial contact to delivery day communication was great and plenty of information was provided throughout the process.”

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Posted 6 years ago

“Definately woukd by from them again. Incredibly heloful, very flexible on delivery and delivery guys best ive seen...and i love the sofa. Quality looks really good.”

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Posted 6 years ago

“We were able to go to your showroom in Chiswick and compare all the variables in selecting our new three piece suite. We also were given excellent advice when making our selections.”

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Posted 6 years ago

“Lovely people to deal with. Kind courteous and professional. And very kindly sent me more material samples when I requested another bunch of samples because I still couldn't make up my mind. Sofa bed is perfect and looks gorgeous! And it gives a perfectly comfortable nights sleep. Thank you.”

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Posted 6 years ago

“Very efficient, online order was checked prior to manufacture, which ended up being quicker than expected and delivery was prompt and hassle free.”

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Posted 6 years ago

“Customer Service was first class right from my visit to the showroom to the delivery of my sofa bed.”

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Posted 6 years ago

“good service from sales assistant and on the phone availability of item to view in showroom excellent delivery service”

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Posted 6 years ago

“Great service, kept me up to date with my order along the way.”

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Posted 6 years ago

“It has been a vey professional service from order to delivery. All staff have been curious and helpful. I would certainly recommend them to others”

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Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews