Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, though delivery guys could have offered to remove their shoes...”

Helpful Report

Posted 8 years ago

“Good communication throughout and a minor problem was resolved very quickly and efficiently by very pleasant staff.”

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Posted 8 years ago

“The whole process, from requesting swatches to delivery of the sofa was done efficiently and with care.”

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Posted 8 years ago

“Excellent service. Answered all our questions, sometimes even before we knew we had them.”

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Posted 8 years ago

“Excellent customer care.”

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Posted 8 years ago

“Website excellent, loved the communications after I had placed an order and also when I requested a pack of samples I was kept informed and loved the language used to communicate with me! I was so impressed with them and their customer service.”

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Posted 8 years ago

“The ordering process was painless and the order was delivered within the specified time. The company called to agree a delivery date. The delivery men placed the blanket box in the room and took away the wrappings. I wouldn't have ordered otherwise as I couldn't have taken the box upstairs on my own.”

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Posted 8 years ago

“Fast efficient service kept fully informed.very pleasant delivery men, cheerfull, nothing too much trouble even took their shoes off before coming in. Would not hesitate to recommend.”

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Posted 8 years ago

“I'm very please with the service Willow snd Hall provide me”

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Posted 8 years ago

“Superb! Every aspect went smoothly effectively and efficiently. First class in all aspects.”

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Posted 8 years ago

“Efficient!”

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Posted 8 years ago

“We received a couple of calls in error about arranging delivery of sofa just after ordering so a communication problem only. All turned out good as we received sofa when we were expecting.”

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Posted 8 years ago

“Easy ordering, great client follow up. And some of the most awesome delivery men ever! No hesitations in recommending willow & hall to anyone.”

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Posted 8 years ago

“Great service, great product, careful and courteous delivery men and easy to use website.”

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Posted 8 years ago

“Excellent service. Very helpful answering initial enquiries and then following up with the status of my order.”

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Posted 8 years ago

“Delivery drivers were the best I have known even asked for a mat in case their feet were dirty before coming in the house. Only small improvement would have been some communication on progress of order. Had to phone for information and would have preferred a text - e-mail with updates.”

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Posted 8 years ago

“Good”

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Posted 8 years ago

“Wonderful customer service and company”

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Posted 8 years ago

“Excellent communications”

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Posted 8 years ago

“Excellent company would recommend without hesitation”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews