Willow & Hall Reviews

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The showroom staff in Chiswick were excellent”

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Posted 8 years ago

“Good customer service, handy to be able to order samples of the different fabric and colours. Good communication.”

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Posted 8 years ago

“Happy with the sofa bed but not particularly impressed with delivery service. They were running 3 hours late, without informing me and managed to damage the front door. Not helpful in trying out the emchanism”

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Posted 8 years ago

“Very good service”

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Posted 8 years ago

“You did not return my original phone call when I wanted to place an order. I phoned back & you accepted the order, confirmed by e-mail the wrong order, charged the wrong amount, credited this and then charged the correct price. Everything at this stage was okay.”

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Posted 8 years ago

“Very good service at showroom. Delivery on time by pleasant chaps.”

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Posted 8 years ago

“The team at the shop were knowledgeable and very pleasant with us when we visited, taking time to take us through the options and pricing, delivery times. Thank you team - we would certainly consider purchasing another sofa from you when we next buy!”

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Posted 8 years ago

“Great product and good service. The £40.00 was paid to dispose of old sofa but was cancelled at last minute. The driver advised that money would be refunded. \The £40.00 has not yet been refunded.”

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Posted 8 years ago

“Great Service, speedy response to order and very quick delivery.”

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Posted 8 years ago

“Very good company to deal with, staff at showroom were friendly and helpful. Delivery drivers were courteous and careful and took time to show me the operation of sofa bed. Service excellent”

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Posted 8 years ago

“Great service - they called me after my online order to confirm everything and gave me expected delivery times. The sofa arrived even sooner than promised, and was unwrapped and put in place by the delivery men.”

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Posted 8 years ago

“Great service good communications and prompt delivery.”

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Posted 8 years ago

“Excellent customer service both on the phone and during delivery. Everyone was very friendly and helpful.”

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Posted 8 years ago

“Fantastic - courteous and professional throughout. Treated like a valued customer rather than an inconvenience like so many do.”

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Posted 8 years ago

“the samples I requested came very quickly, the furniture was ready earlier than I had expected and the people who delivered it couldn't have been more helpful, so all in all a very pleasant experience.”

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Posted 8 years ago

“Overall excellent product and service.”

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Posted 8 years ago

“Really friendly over the phone and in the show room and flexible delivery”

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Posted 8 years ago

“Great customer service and delivery.”

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Posted 8 years ago

“Easy to navigate the website. Quick and efficient service. Helpfully delayed delivery at our request.”

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Posted 8 years ago

“The company is really very professional and does good quality goods. After placing the order- they called me to confirm the size etc. which shows the professionalism.”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews