Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone both in the ordering and delivering process was charming and helpful.”

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Posted 7 years ago

“Very friendly and helpful delivery team. Item arrived at the estimated time.”

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Posted 7 years ago

“We visited their showrooms in Chiswick and were very impressed with the high level of service we received. On delivery the team were excellent and very professional.”

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Posted 7 years ago

“The staff are friendly and helpful so it was a pleasure buying an important piece of furniture from your company. The delivery men were extremely friendly and courteous. The sofa arrived ahead of schedule which was great.”

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Posted 7 years ago

“Great customer service from start to finish. Shop staff were friendly, knowledgeable and patient whilst delivery was efficient and assembly was quick”

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Posted 7 years ago

“Kept updated about product ordered,courteous service,delivery drivers extremely helpful & polite”

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Posted 7 years ago

“the staff were so friendly and helpful, even though I changed my mind about the fabric three times! the delivery team were excellent, a little early, they waited outside, they assembled it and showed us how to work it, they were professional and friendly. A pleasure doing business with this company.”

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Posted 7 years ago

“helpful on telephone, good website and excellent service”

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Posted 7 years ago

“Friendly helpful assistants. Very efficient and knowledgeable about products.”

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Posted 7 years ago

“Ordered online with ease, delivery service on time and took a moment to explain sofa bed mechanism”

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Posted 7 years ago

“We are very pleased with the prompt friendly service,we visited the show room & all staff were very helpful. We plan on ordering another sofa later this year.? Also the sofabed came on time & the delivery men were excellent?.”

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Posted 7 years ago

“Easy service to use”

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Posted 7 years ago

“Polite efficient, helpful and friendly.”

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Posted 7 years ago

“Great service- personable, knowledgeable and professional.”

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Posted 7 years ago

“Very easy to order and time given for making the sofa was spot on. Delivery was very efficient and the delivery guys were polite and provided a good demo.”

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Posted 7 years ago

“Really impressed with ordering service and delivery service”

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Posted 7 years ago

“Welcoming and efficient showroom and staff, good service and very helpful delivery team.”

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Posted 7 years ago

“Good communications re delivery etc The guys who delivered it and assembled were very good.”

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Posted 7 years ago

“Telephone response good, email response poor”

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Posted 7 years ago

“Have ordered but not yet ready for delivery. Nevertheless so far have had excellent attention.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews