Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The settees were delivered on time as promised. Delivery guys very helpful and arranged them the way I wanted . Thank you”

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Posted 8 years ago

“Sofa delivered on time and efficiently carried out”

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Posted 8 years ago

“Top class service , Delivered all they promise”

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Posted 8 years ago

“Excellent service throughout.”

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Posted 8 years ago

“Really efficient and helpful to deal with - I changed my order a couple of times and it was no problem. Delivery guys were on time, friendly and efficient.”

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Posted 8 years ago

“Very efficient and prompt service. Thank you.”

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Posted 8 years ago

“Slight misunderstanding as to how long chair took to make. Delivery very efficient with good contact with delivery people. Chair is very comfortable and we are very happy with it.”

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Posted 8 years ago

“Very attractive range of options overall (perhaps a little disappointing colour choice) and a good website”

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Posted 8 years ago

“Informative webpage which offered the promise of money back if not 100% happy with your purchase. This was a bit investment for a product we had not sat on so this was a reassuring aspect.”

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Posted 8 years ago

“Very impressed with preorder sample service and post order confirmation. Just a bit of a problem getting through to delivery service by email and on the phone. The delivery itself was excellent. The delivery men manovered the sofa through our doorways expertly.”

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Posted 8 years ago

“Delivery men exellelent very impressed. Only firm to take away rubbish! Having had several deliveries lately it was a joy. However not so impressed with phone contact when we realized we had not been left arm chair caps that were ordered. Asked for return calls to let us know when we would recieve items not been advised yet, paid a lot of money would like to be updated. Sharn in the show room was very helpful and did an amazing job of helping us choose. Thankyou”

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Posted 8 years ago

“Great service and advice delivery men also extremely helpful”

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Posted 8 years ago

“Excellent service, our sofa bed was ready before the date stated and was delivered as agreed with the delivery company. We would recommend Willow and Hall to our friends and family.”

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Posted 8 years ago

“Fantastic service from start to finish”

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Posted 8 years ago

“Easy to select our sofa bed from the website, fabric samples quickly despatched. Very satisfying.”

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Posted 8 years ago

“Very friendly and efficient service. We went to a major retailer before we heard of this company and received awful service, so it was refreshing to deal with a company that cares about their products and customers.”

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Posted 8 years ago

“Good service, excellent delivery , value for money”

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Posted 8 years ago

“Very good service from order thru' delivery. Special mention to the delivery team who were in and out in no time. They sited it exactly where we wanted it, gave a helpful demo and took all the packaging materials with them. All in the price!”

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Posted 8 years ago

“Truly excellent customer service. We changed our minds about the colour of our sofa bed - no problem in returning it and ordering another one.”

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Posted 8 years ago

“Excellent Company and fantastic service, will be happy to recommend the company to our family and friends.”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews