Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was good although I had to go to Chiswick to select it. The showroom did not have all the products on display. However Wesaw what we wanted.”

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Posted 8 years ago

“Delighted with the help in the showroom and the quality of the delivery men.”

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Posted 8 years ago

“Excellent delivery team.”

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Posted 8 years ago

“All contact with Willow and Hall was dealt with charm and efficiency, I was given excellent advice and help with each aspect of the order.”

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Posted 8 years ago

“Very nice new shop (if a little tricky to find) very helpful staff, selling a good quality product. The delivery was made on time, and the delivery men assembled the product in the room without any problems. It all went very well.”

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Posted 8 years ago

“Excellent service and delivery was on planned date, time and even found us where other companies struggle to find our property.”

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Posted 8 years ago

“Professional, speedy delivery. The delivery company was helpful and friendly, unpacked everything and took away the packaging.”

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Posted 8 years ago

“So nice!”

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Posted 8 years ago

“Very helpful staff indeed - especially Alex. I would have no doubt in recommending other customers to purchase their products from Willow and Hall. You will not be disappointed.”

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Posted 8 years ago

“Excellent service and the products are beautiful”

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Posted 8 years ago

“We were extremely pleased with the company from start to finish. The courtesy and professionalism was very refreshing. We were kept informed from day one and delivery was made at the time and date promised. We can not praise the staff enough and would recommend the company.”

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Posted 8 years ago

“Delivered on time ,packaging removed,and set up demonstrated”

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Posted 8 years ago

“We are really impressed with the service we received starting in your little showroom in Hampton - Alex gave us so much help and info. The two young men who delivered our sofa bed we all also delightful and efficient. 10-10 to everyone.”

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Posted 8 years ago

“Everyone was well mannered, most helpful and very friendly making the purchase a very happy experience.”

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Posted 8 years ago

“We think very highly of the company and it's people, but were quite let down by the delivery arrangements. Initially we were told one date, which didn't suit us, so we changed, but then that was changed by you and subsequently postponed again due to 'stitching issues'. Sadly it meant that we couldn't use it for some guests we had, despite having ordered it at least five weeks beforehand, for which we were assured that it would arrive in time.”

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Posted 8 years ago

“Everything throughout ordering and delivery of our sofa bed was excellent until delivery man managed to step on the one piece of new carpet not covered by a drop sheet, leaving a very large footprint on the carpet and new curtain next to it. This was despite asking him to take his shoes off beforehand which he did not do!”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“We were delighted by the whole buying process (once we found the new showroom - more obvious signage please!) Service was friendly and knowledgeable. There was a good range of sofa beds, mattresses and fabrics on display. The delivery men were equally excellent - efficient and friendly. We would definitely recommend Willow and Hall to friends .”

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Posted 8 years ago

“Contacted promptly and timely by very pleasant and polite staff. The whole process hassle free and efficient, no need to chase up or wonder where my sofa was etc.”

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Posted 8 years ago

“I have been really impressed by Willow & Hall - it's the first time I have dealt with the company, and would certainly recommend them. The website is clear and their products are well-photographed, with lots of relevant information. I ordered fabric swatches, which arrived very promptly and I was pleased to see that the fabrics were very similar to the impression I had gleaned from the website. After ordering online, one of their very pleasant customer service staff called to confirm everything. The delivery firm were excellent too - I received a call to arrange a convenient delivery time the following week, then on the morning of my delivery I was called again and given a more precise time-slot, which was very helpful. The delivery crew were extremely efficient and friendly.”

Helpful Report

Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews