Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered online and you rang next day to say I hadn't ordered a colour sample and arranged for one to be sent out. We also had to make a change to the order late in the day and this was done with ease despite it being a complete change in product. Highly reccomend the company. Product delivered on time, great communication about delivery and excellent quality product. Thank you.”

Helpful Report

Posted 6 years ago

“My sofa has arrived! It looks even better than I expected so Iím very glad I chose it. No real issues with ordering it or delivery although the phones were sometimes quite busy when I called with a question, but when I got through everyone I spoke to was lovely and really helpful. Iím very happy!”

Helpful Report

Posted 6 years ago

“Two delivery men were very helpful, assembled the sofa and demonstrated and explained everything very well.”

Helpful Report

Posted 6 years ago

“Great products. My second sofa delivered. Perfect. Staff in store and delivery guys are so helpful. Very pleased with the way this company do business. Would highly recommend.”

Helpful Report

Posted 6 years ago

“Great customer service .Very happy with item, colour and quality great.”

Helpful Report

Posted 6 years ago

“I bought a sofa bed from Willow & Hall after a recommendation from my sister and weíve been really happy with it, but just been used as a sofa up until now. Hadnít left a review before because we hadnít actually had any need to use the bed, but my husband slept on it over the weekend and said it was really comfortable. We went for the memory foam mattress so Iím glad itís now getting some use. Would recommend going for the memory foam if you can.”

Helpful Report

Posted 6 years ago

“I received a thoroughly professional service throughout the buying experience. Helpful staff who took time to answer my many queries. Timely delivery of samples to consider. Friendly and professional delivery staff. An excellent product. Overall delighted with my purchase”

Helpful Report

Posted 6 years ago

“I moved from my house to a flat on March 1st and took the sofa bed with me. My son helped with the move and he stayed for 3 nights and said the mattress was the most comfortable he had ever slept on. He was very interested in it so you may be hearing from him.”

Helpful Report

Posted 6 years ago

“Ordered my sofa bed in the showroom with a nice guy who was really helpful at talking me through the different products they had. We didnít need anything fancy so decided to go for the Appley which looked like the easiest one to roll out for guests and wouldnít take up too much space (and wasnít too pricey)! He recommended a stain resistant fabric as we have two dogs so we chose a velvet which we didnít think weíd be able to have but can just wipe clean which was quite exciting. Really looking forward to my sofa bed arriving!”

Helpful Report

Posted 6 years ago

“I was really nervous about buying a sofa online, seemed a bit crazy to buy something Iíd never even sat on! But my friend had recommended Willow and hall so decided to give them a try. Ordered some fabrics and product information which came in a nice box with a tea bag and brochure. Didnít like any of the fabrics so ordered another box and found a blue velvet which felt lovely so decided to bite the bullet and go for it. Placed my order and had a phone call the next day to confirm all my choices and to talk me through them to check I was completely happy which was reassuring! Didnít then hear anything for a while which made me a bit jittery but got the delivery call as planned and they offered me a spot two days later. Obviously this was quite short notice but I didnít have any plans so worked well and I had my sofa later that week! The velvet looks great and Iím happy we went with the more expensive cushions as they do feel really comfy. A good experience all round.”

Helpful Report

Posted 6 years ago

“Received my sofa bed a few weeks ago but just had my first guest to stay. Rave reviews! Sheís even started to look at getting at her own sofa bed from willow and hall.”

Helpful Report

Posted 6 years ago

“Customer service and follow up”

Helpful Report

Posted 6 years ago

“Good product and good service throughout”

Helpful Report

Posted 6 years ago

“Excellent personalised service, great communication throughout the purchase and delivery.”

Helpful Report

Posted 6 years ago

“Received my cosy pack it was charming. promptly sent full of valuable information, included were excellent samples of Willow and Hall fabrics plus a sweet gesture of a free tea bag to make a cuppa while browsing the website. Thank-you!”

Helpful Report

Posted 6 years ago

“A great selection of furniture and fabrics (LOVE the velvet range) and even better customer care. Outstanding service from both Kelly and Harriet.”

Helpful Report

Posted 6 years ago

“Brilliant quick service”

Helpful Report

Posted 6 years ago

“Lovely people, very efficient quick service and I love the way they write in their emails!”

Helpful Report

Posted 6 years ago

“Swatches arrived very quickly- very impressed!”

Helpful Report

Posted 6 years ago

“Simple and quick to order samples and information cards. Lovely presentation of it. I cannot wait to get in to the show room now, and fine tune our options.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews