Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and good service”

Helpful Report

Posted 7 years ago

“Excellent quality. Courteous and efficient delivery people.”

Helpful Report

Posted 7 years ago

“I bought a sofa bed in the sale but it got broken before delivery then the salesperson tried to get me to accept a cheaper version as a replacement. After some discussion her manager said that they would honour the original agreement. It was delivered well, the guys showed me how to set it up, and I am very happy with it. My guests have slept really well...”

Helpful Report

Posted 7 years ago

“The customer service was above and beyond. My initial sofa choice could not get into my London flat, so they helped me find one that does and I am really happy with my final sofa - it is perfect! Everyone I came across was really friendly and helpful and I would not hesitate in recommending them to my friends.”

Helpful Report

Posted 7 years ago

“My experience with Willow and Hall has been very favourable from beginning to end of the process of purchasing and taking delivery of my divan. Every aspect of it was seamless. The delivery team deserves special praise for the excellent manner in which they conducted themselves.”

Helpful Report

Posted 7 years ago

“Excellent products and service”

Helpful Report

Posted 7 years ago

“Professional from start to finish and a great end product. I love my sofa.”

Helpful Report

Posted 7 years ago

“Great customer service from online order to delivery, 5 star definitely”

Helpful Report

Posted 7 years ago

“Very happy with excellent sofabed. Showroom adviser really helpful and delivery team marvellous.”

Helpful Report

Posted 7 years ago

“Excellent advice on choosing the best sofa bed for my requirements. My sofa is a fantastic addition - comfortable and gorgeous looking with a contemporary feel. I know my mum will sleep like a log on the bed at Christmas too!”

Helpful Report

Posted 7 years ago

“Expert and reliable service. Thanks for your help and advice in helping us choose the right sofa”

Helpful Report

Posted 7 years ago

“Very pleased with the quality and look of our new settees. Also impressed with the delivery team.”

Helpful Report

Posted 7 years ago

“Excellent product,high quality. Delivered to room of my choice.”

Helpful Report

Posted 7 years ago

“Warm welcome when we arrived including proper tea in a china cup! Helpful all the way through the sales process & just did what they promised to, when it was promised. Great quality product, too - being able to bespoke our sofa bed was really great, perfect for our needs.”

Helpful Report

Posted 7 years ago

“Excellent couches, delivered exactly when they said they would, and looked just as good as we'd hoped.”

Helpful Report

Posted 7 years ago

“Excellent communication and service”

Helpful Report

Posted 7 years ago

“Absolute fabulous courteous staff amazed at the quality of the matress totally delighted with my purchase”

Helpful Report

Posted 7 years ago

“good value for money, and well made!”

Helpful Report

Posted 7 years ago

“The sales person said she would give us a discount but then said 'the code didn't work'”

Helpful Report

Posted 7 years ago

“Very helpful from ordering through to delivery.”

Helpful Report

Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews