Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing product and customer service - very, very happy and recommending to everyone I know”

Helpful Report

Posted 6 years ago

“Could not have been better. The chair was exactly what I wanted, the fabric choice was excellent and the ordering and delivery arrangements all worked like clockwork.”

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Posted 6 years ago

“Great service and Kept me informed all along the way and Del when they said Great job”

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Posted 6 years ago

“Thank you very much for your fantastic service! Your delivery team has been exceptionally good, unflappable, and a true pleasure to work with! They are one of your true gems!”

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Posted 6 years ago

“Great communication from Customer Service and the delivery team”

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Posted 6 years ago

“Good contact re delivery times - delivery chaps were brilliant - very careful & respectful of decor”

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Posted 6 years ago

“All went well”

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Posted 6 years ago

“Great pre sales experience with knowledgeable and friendly staff in an excellent show room setting let down by poor delivery and follow up. Having decided on a Gastard 3 seater sofa bed, I checked dimensions before purchase as per product card to ensure that it would fit up our internal staircase and through the room doorway. There was sufficient room all round. Delivery van arrived at 6.30am as promised. First chap looked at the delivery path and said "no problems". Second chap came in and said "it won't fit up the stairs". They tried and it would not. Tried reluctantly again and no luck. Offered to place "somewhere else in the house" not a helpful option or to take back and refund. I mentioned a large first floor window as a possible access point but they said they were not equipped to do this and I would need to arrange my own specialist removal company. As a result of not being able to deliver the assembly of the bed frame was not done. I advised Willow and Hall head office that I had had a problem and asked for them to reschedule installation of the bed frame. They said it was my problem not theirs and they would send an instruction leaflet so that I could do the assembly job myself. I contacted a local removal team and they arrived the next day ready to haul the sofa up to the open window with ropes and a ladder. The team leader said why aren't we going up the internal stairs and I said because it would not fit! He tried the internal staircase and within 5 mins had the sofa up the stairs, no scuffs no scratches no problems. I contacted Willow and Hall again asking for them to send out a team to install the bed frame and to reimburse me the cost of the local removalist. I was told that the case would have to be referred to a supervisor. I called the next day to be told the case was still with the supervisor. I am still waiting for a response and the sofa remains in the correct room not unpacked and not assembled. Up until the point of delivery I was very happy and would have given a 5 star rating and a recommendation to anyone who asked. I hope to see action from the after sales team so that i can review my current opinion.”

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Posted 6 years ago

“Excellent service and great product, will definitely be using again.”

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Posted 6 years ago

“Service from Willow and Hall was excellent. The service from ordering on line to the delivery of the items was really quick and simple. Highly recommend”

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Posted 6 years ago

“When the original order arrived with some of the wrong size components they replaced the sofas quickly with a larger model. The sofa is high quality & I would happily recommend W&H”

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Posted 6 years ago

“Excellent except a follow-up after delivery to check on how the new furniture has suited us is something that is badly missing from what is an excellent service overall.”

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Posted 6 years ago

“Very helpful staff and the buying process extremely straightforward.”

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Posted 6 years ago

“Service was excellent and met expectations.”

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Posted 6 years ago

“Very helpful service team, answered questions promptly.”

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Posted 6 years ago

“great service throughout”

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Posted 6 years ago

“Extremely great customer service from ordering to receiving our Sofa Bed! Quality and Design of our sofa bed, including the mattress, is beautiful and the best yet!”

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Posted 6 years ago

“Great sofa bed and smooth delivery”

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Posted 6 years ago

“The service leading up to and buying my sofa bed was excellent. However the delivery let you down big time. I was given a notice of time for delivery between 2.00pm and 5.00pm several days before the due date, which was good. BUT, they arrived at 9.00 pm at night. I had previously told the carrier that I live in the middle of nowhere, very rural, no street lights and my nearest neighbour lives a mile away. They knew that the Sofabeds had to be carried through the garden, which is big and to the back of the house through the French Windows to be delivered. As I am partially disabled I had asked my friend to come and help me when the sofa arrived. Bless her, she did. Both of us wearing head torches managed to hold gates and doors open, it was pitch dark and cold, so the men could bring it in and then take away the old sofa. At first they said that they weren't taking it away as they had no instructions to do so but agreed when I showed them the receipt from the carriers. The two men were brilliant but it was ridiculous to have to do what we did. I am 66, and live alone. A 9.00pm delivery at this time of year is not acceptable. The two men had left their depot at 4.00am and still had a delivery of a bed to make after me at about 10.30pm, and then they had to drive home to Yorkshire, another two plus hours. So they would have been working from 4.00 am to 1.00 am. With one driver, this is not only illegal but dangerous to say the least. I think you need to check out your carriers. Thank you”

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Posted 6 years ago

“They called before to discuss delivery and were courteous on the day. Nothing to fault.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews