Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Even caalled me on a Sunday to confirm order. Delivery was on schedule, which was good considering it was just before Xmas.”

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Posted 7 years ago

“Showroom staff good, telephone sales excellent, delivered ahead of schedule.”

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Posted 7 years ago

“My second experience of purchasing from Willow and Hall and again very happy with service. Good selection of quality sofa beds, easy to order online, kept informed of delivery information, arrived on time by helpful delivery guys who demonstrated mechanism. Stress free process.”

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Posted 7 years ago

“Great company from start to finish. Great product and service. Cannot rate them highly enough.”

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Posted 7 years ago

“Superb service from placing the order to receiving the items. Will use again.”

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Posted 7 years ago

“Great products, totally inflexible on delivery (once they have your money)”

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Posted 7 years ago

“Great delivery men”

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Posted 7 years ago

“Although it has I only been used twice I am very happy with the Appley sofa bed. It fits perfectly in my small spare room and my guests have found it comfortable. ( I use a mattress topper as well to add extra comfort). It is also very comfortable to sit on when in the upright position. My only complaint is that the bed is a little awkward to close up again after use even though I followed the instructions and was helped by my son. Hopefully I will get the hang of it. Overall I am very happy with it. Delivery was on time and the driver and assistant were helpful and efficient.”

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Posted 7 years ago

“We arrived at Willow and Hall with a friendly greeting and then were helped through the process of how best to choose the fabric, cushioning and type of sofa bed.. Never once was the customer service pushy..”

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Posted 7 years ago

“Loved the sofa, as expected.”

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Posted 7 years ago

“I was very impressed with the customer service.Ordering was very easy and the person I dealt with was very helpful.”

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Posted 7 years ago

“Great product, very comfortable sofa bed, service was very smooth, sofa delivered earlier than estimated date. Highly recommend it!”

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Posted 7 years ago

“A great service and fabulous chair which we ordered”

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Posted 7 years ago

“Excellent service from W & H from beginning to end. Professional advice offered by Mario & Felipe at the Chiswick showroom which we found invaluable in informing our choice. Easy process of ordering over the phone, we were kept fully informed and the delivery arrived as promised within a three hour window.”

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Posted 7 years ago

“Excellent phone ordering service, delivery was efficient with the delivery men doing exactly as i was told they would do. And the sofa bed is perfect. This is my second purchase from this company and i would certainly go back again.”

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Posted 7 years ago

“Great Service. We're very happy with Willow and Hall. Website clear, comprehensive and very easy to use, much better than any competitor”

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Posted 7 years ago

“Haven't slept on the sofabed yet, but it looks lovely and feels solid. The service was great even sending a swatch first class, as I hadn't asked for one when ordering. Delivered within timescales and the delivery men were very helpful and poli”

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Posted 7 years ago

“Helpful and friendly staff combined with very efficient service. Delivered on time, unpacked and placed in room of my choice. An excellent all round service.”

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Posted 7 years ago

“Faultless service ! Other retailers take note, this is how to do it !”

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Posted 7 years ago

“Excellent product and service”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews