Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with everyone I spoke to on the phone and email, they did everything that they could to accommodate my requests.”

Helpful Report

Posted 5 years ago

“Very happy, friendly and knowledgeable teams all the way through from sales, the guys on the phone and email, through to the delivery team.”

Helpful Report

Posted 5 years ago

“Very impressed. My order had a slight delay due to an issue with the fabric but the customer service team kept me up date to date every step of the way.”

Helpful Report

Posted 5 years ago

“The most friendly, polite and thoughtful customer service team I've encountered. Nothing was too much trouble.”

Helpful Report

Posted 5 years ago

“I ordered a Lover sofa last year and have been toying with whether to order the armchair as well, but we have and I?m so pleased. It?s just as good quality as the sofa and the fabric colour match was excellent. I ordered by phone because I was worried about the fabric and they had another sample sent to me so I could check it before placing the order. Very pleased!”

Helpful Report

Posted 5 years ago

“I was a bit worried when I ordered my sofa because it was so different in style to what I normally go for, but I wanted to get a statement piece for my living room. What can I say? It was a brilliant decision. The sofa truly is a statement and everyone who visits asks me about it. I never thought I?d be someone to go a velvet sofa, let alone in mustard and with a button back but I haven?t looked back. Ordering and delivery were simple and I wouldn?t hesitate in ordering from Willow & Hall in the future.”

Helpful Report

Posted 5 years ago

“At every stage your staff were very helpful and courteous particularly the two lads who delivered my sofa bed.”

Helpful Report

Posted 5 years ago

“Great sofabed and excellent customer service so thanks guys. Customer Service kept me informed about delivery and all went very well. And thanks to the delivery guys who were friendly and efficient.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“This is an excellent company. The website gave good information, the showroom experience was excellent, with knowledgeable staff. The samples were very helpful and the ordering process clear. Installation was first class. Very helpful information to prepare for delivery and again polite, tidy and knowledgeable staff on delivery.”

Helpful Report

Posted 5 years ago

“Great customer service both in showroom and over the phone. Clear communication and constant updates on the progress of order. And a fantastic sofabed at the end of it!”

Helpful Report

Posted 5 years ago

“What a great product! Absolutely love my items and the delivery service was amazing! Highly recommend.”

Helpful Report

Posted 5 years ago

“I ordered a foxcote sofa with willow and hall after a friend recommended me and I honestly couldnít be happier with my sofa! It came very quickly and the team did a really good job helping me pick the best colour and fabric when I visited them in their showroom. It came when I expected and the delivery boys even helped me move some of my other things to get it into place. I was kept up to date and found the whole process effortless. I will be ordering again!”

Helpful Report

Posted 5 years ago

“Fantastic service from start to finish!”

Helpful Report

Posted 5 years ago

“The staff were efficient, knowledgeable and welcoming.”

Helpful Report

Posted 5 years ago

“This was my first experience of Willow & Hall and I have nothing but praise for them. Their customer service was excellent.”

Helpful Report

Posted 5 years ago

“Followed up with phone call following online order and ensured sample material was sent even though I didn't ask for this. First class craftsmanship. Product exactly as described. Delivery was on time as scheduled”

Helpful Report

Posted 5 years ago

“Very good trade service and fast delivery with no issues at all Thanks”

Helpful Report

Posted 5 years ago

“Items (2 Love Sofa's) perfectly constructed and beautifully packed for shipping oversea's......thank you very much.”

Helpful Report

Posted 5 years ago

“Great customer service both in store and over the phone. Clear communication and constant updates on the progress of order. And a fantastic sofabed at the end of it!”

Helpful Report

Posted 5 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews