Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 2 delivery men were extremely helpful and friendly and were with me for 30 mins, they set up the sofa in the position I wanted it and took away all the packaging.”

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Posted 8 years ago

“Apart from mix up with my address this was easy to order and arrived quicker then expected. Very happy.”

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Posted 8 years ago

“Everything great except delivery which was disappointing as delivery guys took covers off before putting in place and then dripped sweat over the new sofa! Also put feet on wrong way around so we had to tackle doing this ourselves with a very heavy sofa bed. So not the greatest of experiences deliver wise I'm afraid.”

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Posted 8 years ago

“Love the sofa but installation on delivery was very poor. They insisted that the sofa would not go through the doorway even though I had ordered detachable arms. Stressed with the process, we said we would sort something out. 10 mins after they had left and we had taken off the arms, the sofa went through the door with no problems. My husband was then left to assemble the sofabed.”

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Posted 8 years ago

“Whole purchase seemed like a buying experience rather than just a purchase”

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Posted 8 years ago

“Great service and delivery team”

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Posted 8 years ago

“Had good service via phone for ordering and with the company delivering.”

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Posted 8 years ago

“So helpful and friendly.”

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Posted 8 years ago

“My sofa was available far quicker than I expected. Your delivery team was absolutely fantastic!”

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Posted 8 years ago

“Altough ordered by telephone the address was not taken correctly and required another call to put it right.”

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Posted 8 years ago

“Buying a couch was a pretty easy affair - fabric samples came quickly, staff on the phone line were helpful when I wanted to order the couch asap but hadn't quite chosen the fabric, and again when we received the couch and weren't quite sure whether it was supposed to be a particular shape when pulled out (it was). Efficient, friendly, informed assistance. Happy to use an ethical company.”

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Posted 8 years ago

“Friendly, helpful service throughout”

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Posted 8 years ago

“Service was excellent from internet order to delivery (4 weeks)”

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Posted 8 years ago

“I was happy with the company and service”

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Posted 8 years ago

“the service from WIllow and Hall was very good fast and the delivery was excellent”

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Posted 8 years ago

“Fast and efficient”

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Posted 8 years ago

“Very responsive customer service”

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Posted 8 years ago

“Great service when we ordered the sofa bed and delivery went very smoothly.”

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Posted 8 years ago

“Very comfortable excellent delivery team great quality product.”

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Posted 8 years ago

“Very efficient on the phone and used an excellent delivery service”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews