Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had contacted them by phone requesting a Skype showroom visit and was impressed by their helpfulness. I quickly received free samples of fabrics by the post and the video link went well. I popped into the showroom a month or so later and the lady was really helpful and friendly. Not making me feel under pressure nor ignoring me when another customer came in despite knowing that I would not be buying that day as I had completely changed my mind and had to go re measure. When I ordered it was done really quickly and the process explained well. It was delivered on time and the delivery men were excellent and got it all sorted. Tye sofabed was just as i ordered and was really comfortable. I would not hesitate to recommend them.”

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Posted 6 years ago

“Excellent sofa and excellent service!”

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Posted 6 years ago

“Very accommodating and helpful. I didn't feel rushed. Value for money.”

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Posted 6 years ago

“Excellent service, from ordering to delivery. Love our new sofa bed. Not only does it look great, it is also very comfortable.”

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Posted 6 years ago

“Very good from start to finish - visited the show room, nothing too much trouble. Delivery very good.”

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Posted 6 years ago

“Efficient order completion and delivery”

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Posted 6 years ago

“Very efficient & professional service from start to finish. Delivery guys were great - 1st class customer service. Thank you.1st class from start to finish”

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Posted 6 years ago

“Delivered on time, staff were very helpful and showed me how to unfold bed.”

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Posted 6 years ago

“Excellent service from initial contact before ordering to ordering to delivery. Helpful staff, reliable timing. An easy process. A pleasure all the way through.”

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Posted 6 years ago

“An excellent experience with this Company. The item ordered was ready on time, and delivered by a friendly and knowledgeable team, who demonstrated how to set up and dismantle the sofa bed in question. We are very pleased with the service received, and would use them again.”

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Posted 6 years ago

“My chair was delivered on time, they rang 30 minutes ahead to ensure I was home. The men kindly set up the chair for me, and took away all the packaging. The chair is exactly as ordered.”

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Posted 6 years ago

“We thought the whole procedure was very easy and comfortable. We have recommended you to friends because we were so pleased with the ease of purchase.”

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Posted 6 years ago

“Great customer service. Great quality product. Delivery was timely and well communicated.”

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Posted 6 years ago

“Great customer service! Very helpful throughout the whole process”

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Posted 6 years ago

“Customer Service was excellent. Delivery date was sooner than expected and the quality of the product was first class. I would recommend Willow and Hall to any of my friends and family.”

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Posted 6 years ago

“Excellent quality, good communication and excellent delivery service. Very happy. Zero complaints!”

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Posted 6 years ago

“Excellent service throughout from calling to purchase, to waving away the delivery men. 2 seater is excellent quality and build, we will probably order another soon”

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Posted 6 years ago

“Thought them very efficient and helpful - we haven't bought anything such as a sofa or bed etc online before and felt there was always that element of something not being as we wished.”

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Posted 6 years ago

“Fantastic service with fabulous sofas and delivery guys great also. Lots of people have asked me where I got them.”

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Posted 6 years ago

“Very nice sofa! Great quality, firm but comfortable. We took off the cushions either side to have more room on our 3 seater sofabed. It look great and feels lovely to sit on. Delivery went without a hitch, too. Can't fault the service.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews