Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery time was excellent and installers very efficient and jolly.”

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Posted 7 years ago

“An excellent service throughout. Good advice; clear advertising-pricing; excellent delivery service.”

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Posted 7 years ago

“The staff from ordering to delivering were more than efficient and everything on time. Could not fault anything.”

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Posted 7 years ago

“Excellent service!”

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Posted 7 years ago

“Excellent customer service, particularly when I needed to return the first item and order a different size.”

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Posted 7 years ago

“Delivery men were v.helpful”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“Everyone I spoke to at Willow and Hall was very helpful and the service was excellent from beginning to to delivery, happy customer!”

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Posted 7 years ago

“excellent company and excellent products”

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Posted 7 years ago

“We got great help in the showroom, the sofa was delivered two weeks earlier than promised on the weekday we had asked for and the delivery guys were helpful.”

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Posted 7 years ago

“Superb service.”

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Posted 7 years ago

“Good service from a sales assistant who took time to find out what we wanted and didn't pressure us to go down any particular route. Woud have liked to see hte exact model I chose in the show room as I was surprised by how much space the cushions took up on the finished item.”

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Posted 7 years ago

“Very easy to use on-line ordering, from huge number of styles and fabrics. Material swatches great, and being able to customise your order is great! Help desk very friendly and helpful when placing order. Delivery was very quick within four weeks of placing order. Very helpful friendly delivery men. All round good experience dealing with Willow and Hall. Helpful being able to visit Warehouse too.”

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Posted 7 years ago

“Friendly, helpful professional service.”

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Posted 7 years ago

“Online order was followed up by a phone call from W&H. The delivery guys were courteous, helpful and efficient. Would certainly recommend them to others.”

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Posted 7 years ago

“Fantastic show room, good looking website although quite slow to use. The staff that we spoke to in the showroom, on the phone and the delivery people were all very professional, helpful and polite.”

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Posted 7 years ago

“easy to deal with very personal”

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Posted 7 years ago

“The service we received from the point of order to delivery of our sofa was second to none. Great, friendly communication. A good selection of options with regards to size, shape, fabric, configuration etc.”

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Posted 7 years ago

“Great service when I changed my mind on the fabric, they were able to amend my order without hassle”

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Posted 7 years ago

“Very friendly and knowledgeable staff in the showroom. Good display of sofas to view. Delivery was made within the timescale specified with a very helpful delivery team.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews