Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,682 Reviews

5 %

of reviewers recommend Wish

Company Reviews

Questions

Metrics

1.2

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered items not available locally..masks and hand sanitizer. their address shows SFO, the first lie. they charges my cc the day I placed the order. estimated time of delivery..May 10, then they changed it to May 28, then June 12, then June28. When I email them, I get a reply saying I cant cancel because it has shipped. Tracking shows it was shipped to the dock in China 6 weeks ago and has not moved. I finally got a phone number and the recording said, "we do not do business by phone." I am quite sure their cheap clothes are trash, but if you are determined, buy from ebay...and order a LARGE. Never deal with Wish. and why can i not give a 0 star rating?”

Helpful Report

Posted 4 years ago

“Wish sells counterfeit products. They lie about the products they're selling offering them at ridiculously low prices. I knew there was something fishy when I ordered but they insisted are real products. They are not! They're cheap low quality counterfeit. Don't believe a word they say. Shame on wish! They are criminals! Don't deal with them!”

Helpful Report

Posted 4 years ago

“I haven't received anything I've ordered. Wish.com is unresponsive. Only automated virtual assistance and preprogrammed 'answers' that don't answer anything. It's obvious they don't want to talk to anyone. I'm guessing they only speak Chinese. They don't seem able to deliver products, but they can sure take your money.”

Helpful Report

Posted 4 years ago

“I ordered two items for my wife's birthday, the link was found on facebook. This was near the end of April, 2020. It is June 10, 2020 and I have still not received the items. I will not use WISH again.”

Helpful Report

Posted 4 years ago

“ITEMS NOT RECEIVED AFTER 5 WEEKS. I HAD TO GO VIA PAYPAL TO GET A REFUND, AS WISH DID NOT REPLY, AND THEY HAVE JUST NOW REMOVED THEIR BAD REVIEWS FROM TRUSTPILOT, WHICH SPEAKS FOR ITSELF.”

Helpful Report

Posted 4 years ago

“Spent over $400 on 20+items all over 60 days late &the estimated delivery date keeps changing so I can't cancel my orders and get a refund. Items from USA arrive on time all others are stuck in China. Main office in Wuhan china closed.”

Helpful Report

Posted 4 years ago

“Wish is very bad . Nothing delivered very bad tracking of orders. My order seen more countries than I have . Will never ever buy from them again. Will be asking for a refund. But I guess I will never see that to 🤬🤬”

Helpful Report

Posted 4 years ago

“While some products are of good quality, the source of these goods, possible implications for import duties and delivery periods are constantly breached. It's impossible to access customer services to question, challenge or seek remedies. They breach every aspect of UK and EU consumer law and regulations. AVOID!”

Helpful Report

Posted 4 years ago

“Everytime they missed the delivery date they change it so they aren't liable for a refund. Also, actually getting to where you can make a complaint is incredibly difficult. Do not buy from this site.”

Helpful Report

Posted 4 years ago

“I will never order from this company again. they went into my daughter bank account and taken money out, my daughter made a mistake and put her bank card info under my name. and i had cancel the orders because of the wrong name. and wish still went her account and send the item I cancel. I wrote and ask them do not send the orders there has been a mistake on the order. they tried to get the money out of my daughter account for weeks and they report it to be fraud. so now thanks to wish this is on my credit report , I am contacting my Lawyer”

Helpful Report

Posted 4 years ago

“Wish offer 30 days delivery period but is a BIG LIE. 60 days later the items haven't arrived. The package tracking system is not reliable. There is not customer service. There is not reason to buy from this website”

Helpful Report

Posted 4 years ago

“I’m at least glad to see I’m not the only one going through this with this company. Almost every item I bought was purchased well over a month ago. I got lucky and caught ONE past shipping after the final estimate day and have been issued a shipping refund. But THEN THEY MOVED ALL THE REST OF THE DATES BACK. I won’t hold my breath on getting my money or items.”

Helpful Report

Posted 4 years ago

“My order still haven't come in yet I ordered over a month ago My items are supposed to be here today and now it's telling me it's going to be another month that is BS”

Helpful Report

Posted 4 years ago

“You get what you pay for. I've made three purchases from Wish. The first two were both cheaply made products. The third never showed up, but rather than give me a refund, the delivery date keeps getting pushed back so I am unable to submit a refund request online, and it is impossible to contact them by phone. The worst thing was I never allowed them to save my credit card information, yet I was billed for a purchase I never made. I have changed my credit card number and will not do business with them again.”

Helpful Report

Posted 4 years ago

“il y a des achats qui se font sans mon autorisation et qui se paie sur mon compte banque de montreal jai fait une plainte car jai commande des articles de triumph le 20 avril et qui a ete facture sur mon compte bmo au montant de 248.36 et je nai jamais recu aucun article je demande le remboursement complet sur mon compte bmo je suis un bon client et je veux avoir reparation faire suivre s.v.p.”

Helpful Report

Posted 4 years ago

“I wish (!) I had seen these reviews before ordering from this company. Be warned - my package appears to be at some mail hub in Shanghai and has not moved from it for three weeks. I am beginning to suspect it will never be delivered. It changes the delivery estimate frequently without any explanation. Hopeless and perhaps fradulent.”

Helpful Report

Posted 4 years ago

“Ordered several items to have the arrival dates come and go with nothing recieved. When trying to contact their “customer service” an automated message assistant robot answers briefly leaving no option for a refund. Instead they change the time your package was supposed to arrive to a month later and continue telling you to wait until the new date. Rinse and repeat. Don’t donate any more money to this company while they’re scamming people through advertising great products ( which are really cheap knockoffs that usually don’t come as advertised if at all ) at affordable prices.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY!! I just wanted to try and warn people about this HORRIBLE company. Do NOT give them your money. They are a SCAM!! I placed an ordered 3 months ago and haven't received it. I've reached out to their customer support 3 times and all they will do is give me tracking information that says the items are in China and haven't moved since I ordered it at the first of March and that I have to keep waiting. Waiting for over 3 months is unacceptable especially since they can see in the tracking that I haven't received the items!!!!”

Helpful Report

Posted 4 years ago

“I did my order beginning of April, the parcel was going to arrive by mid-May and since then they have been pushing away the estimated delivery time. Every time that I have emailed Wish team they have said "your parcel is still coming before the delivery time stipulated" GREAT! if they are constantly moving that date forward it will always be "on time" according to them. Also, I asked for a refund and they completely ignored me. So frustrated. They have horrible services.”

Helpful Report

Posted 4 years ago

“Seems like WISH is A SCAM. I am waiting on a few items and the delivery date gets changed on the date of delivery to 3 weeks away on my items that I PAID FOR a month ago now. I WISH I had of read all the reviews before I placed my orders. No customer service, I want to refund my items, refund policy says 30 days after delivery date, which keeps changing. There is no customer service only an automated response. I have taken screen shots as evidence and will be demanding a refund through PayPal. What a scam!!!!! How is this business still operating??”

Helpful Report

Posted 4 years ago

Wish is rated 1.2 based on 3,682 reviews