Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,682 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order some cycle jerseys. They have arrived and are all counterfeit. Wish wont refund back to my bank account. This site should be shut down and it should be excluded from Google searching. Please dont use.”

Helpful Report

Posted 4 years ago

“I ordered on 17 July and was told it would be processed 19-25 July. Latest tracking says it is still in China and expect it delivered by 1 October!!!!”

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Posted 4 years ago

“Rubbish quality Rubbish customer service Rubbish communication Avoid them like the plague”

Helpful Report

Posted 4 years ago

“Delivery is appalling at the moment, 3 months on average now and keeps changing further away as your date approaches! Customer services is a bot , no contact with a human , refund is the usual resolve process, yes cheap but be prepared to wait months for your goods”

Helpful Report

Posted 4 years ago

“Wish cancelled a number of my orders, refunded me the price of the item, but did not refund me for the shipping they charged me for. It's a scam and there is no way to contact them directly to make them accountable for this theft.”

Helpful Report

Posted 4 years ago

“I ordered 2 items from wish, CCTV camera system and a carberater I got the carberater in 2 weeks but the CCTV system was sent back because of wish mistake on the address and now they refuse to refund my money ($276.00) back or send me the product I keep getting the run-around from them from the shipment is in transit to go to the app and get a refund but like wish you can get no were and changing the shipping date to Aug 8, but if it doesn't come then wait until August 20 for a refund what theiving scamming frauds, your better off taking your money to Vegas you got better odds on getting something in return”

Helpful Report

Posted 4 years ago

“Very bizzare and complicated ordering system I gave my Card # and all other information. I wanted to order the Wehrmacht military pin. Great price I thought. So I ordered it. But received no confirmation. I waited about a week to check my shopping cart. I get a notice that the product unavailable.....What? I think my order was placed as I could see my name and address, and product. Then it all just disappeared. Crazy I'll never order from Wish again. But waste of time.”

Helpful Report

Posted 4 years ago

“Ordered in June told 3-5 days, waited! Looked on order and now being told October, have emailed and been referred to the automated support “chat” to request a refund. You cannot request on the automated chat, so I believe I’ve been scammed, Wish.com is shocking and I will warn as many people as possible about them.”

Helpful Report

Posted 4 years ago

“The Con & Lies continue So after finding away to send them the issues raised below I had a reply from Wish. All I can say to Brent Kaiser (wish customer support) is....stop sending generic email responses and deal with the customer complaint! So in the response Brent states he has updated my order details with a new estimated deliver.... yes you guessed it....its still the same! He states.....it is NOT POSSIBLE to open a refund request for an order that is still in transit during the estimated shipping Window.......But lets examine the facts when I placed the order on 10 June the estimated delivery was 3-4 weeks which would place it no later than 8th July.... so the supplier changes the estimated delivery date to the 11th September....So HERES THE CON.....by keep on moving the estimated delivery date and you don't have to process refunds. SO LETS FACE IT.....BEFORE ORDERING ARE YOU PREPARED TO WAIT OVER 3 MONTHS FOR YOUR PRODUCT AND HOW CAN YOU TRUST A COMPANY THAT TAKES NO INTEREST IN TRUST PILOT REVIEWS. My original review below Hushengjie you are just one big CON! Above is the supplier to WISH who were meant to supply me with some golf clips. SO I PLACED MY ORDER on 10 Jun 2020 with them saying it will be delivered in 3-4 weeks Here now is the up date Order Details Arriving by 11 Sep 2020 Store: hushengjie 14Pcs Golf Bag Clip On Putter Clamp Holder Putting Organizer Club Ball Marker Black, 14pcs, Qty 1 3 months waiting! HOWEVER HERE'S THE CON....go onto the Wish Website and you can place an order with the same supplier who says the earliest that they could arrive is..........30th JULY!!!!!!!!!!!!!!! P.S WISH I will never ever reorder from you, you can't even provide a service for your customers to raise complaints”

Helpful Report

Posted 4 years ago

“Please do not buy from wish.com, after getting your payment, they will hold your products for 3 to 5 months after that their customer service will tell you that they cannot return your payment because it's been too long. I ordered many items from they haven't sent me anything I am still waiting.”

Helpful Report

Posted 4 years ago

“Wish is terrible, impossible to get refund and items are rubbish. Bad customer service and communications with support is like talking to a machine repeatedly. Won't buy from them again.”

Helpful Report

Posted 4 years ago

“Wish I wish I never bothered with them terrible customer service and delaying tactics to prolong the refund process. I ordered 2 lounger cushions in May and they turned up on July 1st very poorly made and terrible material the stitching on the cushion starts coming undone so I asked for a refund on July 2nd- I am still waiting.”

Helpful Report

Posted 4 years ago

“1. You make a purchase online 2. Wish.com takes your money and gives a ridiculously long delivery date 3. Wish.com mails you an empty envelope then marks your order as “delivered” 4. Wish refuses to refund your money When you tell them you received an empty envelope 5. Wish uses the fake tracking number on the fraudulent /envelope envelope they’ve sent as their reason for not refunding your money. It’s a scam Order NOTHING from wish.com- they are scammers. Committing fraud. I’ve reported them to the federal government for mail fraud and hope they are fined and shut down permanently.”

Helpful Report

Posted 4 years ago

“Order estimates way off and had been impossible to get a refund. Order was placed on June 17 with an estimated delivery between June 27 and July 9. Delivery date has been pushed out several times. It’s now estimated for Sept 25. Had to go directly to credit card company for refund.”

Helpful Report

Posted 4 years ago

“Becarefull when leaving your card details in wish account. As i received sms said that i have purchase a watch when i dont even purchase it. when i login to wish account i did see the purchase item. Luckily i can cancelled it and block my card. As when i log in the order was made early morning. it seem that the seller it self hack in and purchase it. i have cancelled the accouunt and i will not buy from wish. it is a scam.”

Helpful Report

Posted 4 years ago

“Worst experience I have ever had from this company. Products arrived 4 months late and are cheaply made. Never again”

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Posted 4 years ago

“I ordered something as simple as iron on patches. And its been a month, haven't seen them yet. They say it's gonna be October before I get them. Really!!”

Helpful Report

Posted 4 years ago

“Wish is the worst company ever with zero customer service. There's no way they can compete with Amazon. I bought something in May which was supposed to be delivered 2 weeks later. They kept changing the delivery window and now the delivery date is sometimes in September. Who waits 4 to 5 months for a delivery? If I knew their items are coming from China and takes ridiculously this long, I would have never shopped there. No wonder you guys have a BBB rating of "F"!”

Helpful Report

Posted 4 years ago

“Bought some dresses for a friend. Although did warn her about them. They keep changing the date saying they can't ship out of China because of the covid. Well covid is here to stay so it will never ship out and why can other shopping sites that ship from China ship their items out of the country. I bought the dresses in May and now their saying Oct the earliest for a refund. Also why are we being charged for shipping other shopping sites have free shipping for items coming from China. Also if they ever do arrive will it even be close to what I ordered . Don't shop on wish”

Helpful Report

Posted 4 years ago

“Buy in Wish is literally borrow money to them. "Buy something you will never receive, I will return the money back in 3 months" My first shop was nearly 30 items. Received: NONE”

Helpful Report

Posted 4 years ago

Wish is rated 1.2 based on 3,682 reviews