Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,682 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the only place i ordered from and all of a sudden my new debiot card is being charged hundreds of times small amounts on paypal. wish is a scam and so is its vendors they stole my card info and committed fraud. will be going after them today”

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Posted 4 years ago

“Wish I never heard about WISH and never ordered mask. Ordered and it took 2 months to arrive. Mask is cheap and garbage. Don't deal with this awful company.”

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Posted 4 years ago

“I was stupid enough to order thinking that this company would deliver my product in a timely manner. I ordered this product on June 14, 2020. Today is August 11th, 2020 and i have yet to receive my product. It was all inclusive price Canadian $10.20. If wish had a problem delivering via Covid-19, they should not have offered shipping costs and warned me that there might be delays. When i placed the order in June it said delivery would be July 10th, 2020. When we entered the month of July - the delviery changed to reflect September 10th, It now reflects a tentative shipping date of October 12th, 2020. I am totally frustrated as their website does not have anyone monitoring it. and no one there to help you figure out your next steps. It does not give you the option of canceling your order or talking to a representative. I feel this is a scam - where you pay and wait for products you are never going to receive. We need to shut them down.”

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Posted 4 years ago

“very un honest company need i say more !!!!!!!!!! are no longer giving refunds they just keep changing dates i quit my account my account. too bad for them cause i gave a lot of money to them they won't get any more from me....”

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Posted 4 years ago

“wish is by far the worst online store i have ever dealt with they used to be better but now since covid there not refunding instead the change dates and more than once and use covid as an excuse very strange other sites i deal with are mostly on time even from china when you send them a message they don't respond so no way to get your refund i have items that i have been waiting for for over 2 months so i deactivated my account if i don't get my items i am losing money cause i won't be able to have a refund anyway but i don't really care at this point they can keep the money i am only one customer but if they keep up this poor service they will loose much more and that means no more money from me from now on i will only buy north american no more of my money will go to CHINA !!!!!!!!!!!!”

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Posted 4 years ago

“Wish is now offering items on their site for $.50 and $.50 shipping if you are the first customer if not you will be refunded. I believe that no one gets the item and they only refund you partially your money. Scam!!!! Stay away they are taking people's money....”

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Posted 4 years ago

“Did not receive what I ordered. Merchandise was faulty. Refunds are not really available. Order took more than 60 days. They don t refund after 60 days. They depend on your loosing patience. No way to reach them. Use credit card that will fight for you and give you the refund. Recommend that you do not order from them”

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Posted 4 years ago

“No customer service contact & no proper live chat which makes relaying issues almost impossible!!!”

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Posted 4 years ago

“The products that you see pictures of do not represent what you are getting! The supposedly 925 Solid Silver ring I ordered, with a turquoise setting, was a piece of cheap Tin sounding metal with NO 925 Silver Stamp that was described in the advertisement. it honestly looked like it had been painted with chrome paint. Be advised that you do NOT get what you order, only what they want to send to you.”

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Posted 4 years ago

“I ordered two dresses from wish. Both are huge, although in the size I requested. I contacted wish and asked for a return ticket and a refund. My request has been refused because the items were the size I ordered. Terrible quality, terrible customer service.”

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Posted 4 years ago

“Ordered a phone for a key worker, it "took" 4 days to get from China to the UK ! signed for at DHL, 300 miles away. I was informed i cant open request until between 8 august and 23rd, tried to open request only to be told the time limit ran out on the 8th august. contacted DHL with tracking number and it does not correspond to my details.. big scam ! bought a mobile of e bay, was delivered in 4 days”

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Posted 4 years ago

“Ordered my items 6 months ago and still have not come in I called to get my money back and they said you can only get your money back within 8 hours of ordering after that they steal your money and give you nothing for it, they are a bunch of criminals who can't get a regular day job.”

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Posted 4 years ago

“My last order didn't turn up after having waited for ages. When I contacted Wish, they said that their return policy is 30 days only which is a joke as most things take longer than this to arrive. Won't be buying from them again. Not a trustworthy company in my opinion.”

Helpful Report

Posted 4 years ago

“A bunch of thief's and fraudulent criminals behind this app or even scammer I believe. Don’t ever try this App. I thought it was serious business, but of course not. When a business does not have a customer service phone number where to call and complain or clarify purchases etc, that says a lot about a business. I bought $8.50 items and my bank statement shows a charge from Wish of $23.30, really? Then, they pretend not to understand the issue, to not do the refund for the extra charge. 1st of all they don’t have a customer services rep. Number where to call and deal with this via phone (of course not!!), just like thief. second, they play the game of the robot messages where you get responds from different people (who knows if they are even real people) playing the game of (I’m so sorry to hear you got extra charge but we can’t do any refund). It’s disgusting. They would never be successful stealing people’s money that is my only comfort. Don’t try this app pls. Try Amazon, E Bay, Walmart etc I mean serious business that they are not going to play a game to refund simple $15.30. Serious business, would never do that. Don’t recommend this App at all. Don’t get ripped off! Pls don’t try it!!”

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Posted 4 years ago

“Fell apart 2nd use!”

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Posted 4 years ago

“The absolutely worst company ive ever shopped from! Im bought multiple Items from this company twice and now for the amount of $30 he has not received another in my items or a refund they do not have a contact support so you can speak with anyone in their chat it’s automated. I bought my items in February I was told they will be delivered in May in May I try to request a refund it told me to wait until June I have been several months but I actually forgot here I am in August and it’s telling me that I am not eligible for a refund none of my items have been received I do not have a credit to my account and I am out of $60 this company is a complete scam do not waste your money I have good purchases in the past that is why I try twice but I will never shop from this company again and I recommend no one else does either unless you want your money scammed!!!!!”

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Posted 4 years ago

“Ordered my product it has been two months have not received it and I am being told to wait till end of September. It is scam”

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Posted 4 years ago

“They robbed me many times with their fake pastic products that are not even workig. They just robbed me £82 and they don't answer either. Dsigusting!”

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Posted 4 years ago

“Didn't think it was possible to hate a company this passionately. After using their site initially I was merely annoyed by all of the little details that didn't work right or weren't user friendly. But then I received my second item (a wristwatch) that literally ran backwards. I have now written almost 30 emails to wish.com's support email and only get canned replies. I am pretty sure that nobody is even reading them at this point. I tried calling and they literally will not even speak to you. Wear a mask, gloves, or whatever it takes to avoid Wish.com like the Corona-virus (its almost as horrible)”

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Posted 4 years ago

“Seller didn’t declare shipping date. The site offers free refund within 30days but no way for u to refund.”

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Posted 4 years ago

Wish is rated 1.2 based on 3,682 reviews