Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,682 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a yellow coloured jumper which has been delivered Wish advises me another one is on its way,I ordered a shirt in Black I received 2 in blue which I am going to return with the yellow jumper.i have another 6 times I have ordered and have not been delivered I was advised they are on their way then been told my payment had been denied I am very happy with the my items received so far however am not happy recently with all the delays in delivering the balance of my orders please advise when this mess will be sorted. Thank You John Stagg.”

Helpful Report

Posted 4 years ago

“items outside the US which I did not know since it does not state anywhere. It is forever "processing" and not indication of "Shipped". But it does not let me cancel saying "it is on your way". The support tool is so useless. The worst online shopping experience. The website was horrible, too. I thought this is a fake company.”

Helpful Report

Posted 4 years ago

“I ordered an item and was informed it would be processed by 6th April however the next message I had after chasing them up for over a week I was told out of stock so will be refunded, new notification came on the 16th April saying item refunded but I still have not received the refund and today is 15 days after they supposedly refunded item back on my Visa card”

Helpful Report

Posted 4 years ago

“Please please do not buy anything from here. They gave incorrect delivery times before purchase. Once you’ve competed check out. You delivery can take 21 days or 2 months ! Then you think am I bothered to get a refund or sometimes forget. You get a much better service from eBay / amazon ( amazon albeit is slightly more expensive) eBay has a excellent cost point and refunds and deliveries are clear and transparent. Wish doesn’t have a customer service or live chat. Just some stupid automated chat bit which will only answer the questions it has.”

Helpful Report

Posted 4 years ago

“I have placed many orders with Wish.com but only a few have ever materialised. Most of their clothing are copies so if you want originals then don't shop here. If you're looking for a reliable delivery service then don't shop here. The only good thing I can say about wish is that if I've not received a product or it is a fake then I've always been refunded”

Helpful Report

Posted 4 years ago

“I ordered 6 items and already paid them, it is almost 3 most andcI have not receive my items. Their alibi is our country's policy is causing the delay. This is not true because other companies, like Lazada, Shopee and other have started delivering 1 month ago. I will never never buy from them. And I suggest dont buy from them too.”

Helpful Report

Posted 4 years ago

“It is a sham!!! They put a lot of articles at low prices and when I ordered them, they take the money and then, few days later they said that they are not available and they refund me bits by bits, over few days, not the total amount I paid in one go. I will not use they website anymore. Also, be careful as they do not accept paypal but want a debit or credit card. i will not trust them!!!!!”

Helpful Report

Posted 4 years ago

“When they first came out I thought I would check them out. All I did was look at an item. They kept emailing me and were everywhere. It took me I don't know how many months yes months of writing emailing unsubscribing and everything else I could think of to get them to quit and leave me alone. Just from opening up their site. Thank God I had the presence of mind not to load it or buy anything. All I can say to anybody else is don't do it!!!”

Helpful Report

Posted 4 years ago

“Only ordered twice, both times have been terrible. After waiting approximately 2 months each time, the first order only one of two items showed up. The undelivered item was refunded. Second time ordering they sent two of the same product and charged me for both when I only ordered one and agreed to pay for one only, still fighting for a refund. Second item has not shown up and no refund for this item either. I would suggest not ordering from Wish, I am done with them. Pay the extra and order from a reputable company.”

Helpful Report

Posted 4 years ago

“Is there a way to rate them zero?? Their site has such pathetic security that their site got compromised and some dirtball in Russia compromised my bank card and charged all sorts of stuff to themselves in Russia. DO NOT USE WISH!!”

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Posted 4 years ago

“Tricky order submission. I just attempted to find out more about the product but after one click my order was submitted. I tried to cancel the order but was instructed that I cannot until the order is processed. The order processed and now says I cannot cancel until item is received by me. I unintentionally ordered 4/28/2020 and the order confirmation gave me a delivery window of late June through early August. The whole thing seemed like it’s setup to be so inconvenient that you don’t want to spend the time or energy to rectify the shady ordering system.”

Helpful Report

Posted 4 years ago

“I ordered some Samsung buds Paid an extra 10 pounds for faster delivery apparently 7-10 days so cost 30 pound in total I waited a month still nothing looked on the app and it said I have to wait a further 30 days before I can issue a refund then the refund takes up to 14 days So in total I have to wait 74 days for my product or to get my money back lol 😂 also don't believe the reviews there all fake people saying "wow it arrived early" I once wrote a negitive review and it never got published”

Helpful Report

Posted 4 years ago

“Scammers, they gave me a tracking number that doesn’t belong to my package and mark mine delivered, like other person says here, they repeatedly says they can’t refund me because it was delivered, is a scam, I will never buy from WISH the SCAMMERS again.”

Helpful Report

Posted 4 years ago

“All there stuff is cheap items sent from China. Ok, so we have cheap stuff from China already here, but at least you don't have to wait 2-3 months (at best) and maybe hope your items will actually arrive with sketchy tracking info. Remember the old saying, "you get what you pay for" well you may not even get what you paid for!!”

Helpful Report

Posted 4 years ago

“If you want to wait forever and not get customer support or leads to bogus help sites, order from Wish.”

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Posted 4 years ago

“I wouldn't even rate them 1 star, no item delivered as stated, unable to speak to people to get answers, they pass the book for responsibility, would never use them again! Awful company!”

Helpful Report

Posted 4 years ago

“wish is acting in fraudulent activities. I purchased an item, got a tracking number and tracking shows that it was delivered and left with an individual. I never received the package however and when I checked with the USPS, who confirmed that the tracking number and package didn't even have my name or my address on it. It had someone elses name and package. WISH either put the wrong delivery label on the package or tied the tracking number incorrectly to my purchase. USPS looked at a photo of the package and the scan point and confirmed that the package does not have my name on it. When I contacted WISH to resolve this, their response was just: Tracking shows that your item was delivered so there's nothing we can do. They repeated this within multiple emails even after I told them that yes, the item was delivered but it wasn't delivered to me. They even tried to say that they're sorry they cannot do anything. I even told them that I confirmed with USPS that the package was never meant for me and I told WISH this multiple times, but WISH still ignores my case. They are horrible to deal with and I recommend everyone to never deal with WISH.”

Helpful Report

Posted 4 years ago

“Ordered outfit for my dog. Their add says if you can wait two weeks, after you checkout you find out delivery is two months out. Outfit came today.... Looks nothing like what I ordered. And XXL is too small for my 16lb. Dog. RIP OFF!!”

Helpful Report

Posted 4 years ago

“The people that own and run company should be put in jail. Easily take your $$. Have to pay $5 to talk to someone. No customer service whatsoever. Will never order from them again. Shipment never came and it’s been over a month.”

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Posted 4 years ago

“I did 2 different orders and didn't get them yet they took the money out of my account as fast as I ordered the stuff I have not got stuff it has been 3 months now”

Helpful Report

Posted 4 years ago

Wish is rated 1.2 based on 3,682 reviews