Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,682 Reviews

5 %

of reviewers recommend Wish

Company Reviews

Questions

Metrics

1.2

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My account has been used to purchase items. Tried to cancel as order placed just a couple of hours before I noticed. Tried to cancel order but message said too late. Can't speak to human. All done online. Waiting reply in 2/3 days message states. Be afraid, be very afraid.”

Helpful Report

Posted 2 years ago

“It's beyond me that this company continues to get away with blatant theft. Even more mind boggling is why people continue ordering from them when it's been made more than clear that the products are garbage, the customer service is non existent, & you'll more than likely have your credit /debit card used without your authorization for future fraudulent transactions that you will never get resolved.”

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Posted 2 years ago

“I ordered 3 blouses then had to return all 3 wrong size. They only credited my acct for 1 blouse! They owe me $62 which NEVER arrived? Also shipping was way too long! CS sucked too. NEVER NEVER NEVER ORDER FROM WISH BEWARE. My order was like $90. But with return n shipping I am out like $100?”

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Posted 2 years ago

“The ultimate garbage place to shop. Site is full of scammers that will try to steal your money. Customer support is the worst... They're totally useless ... They will send you a bunch of canned emails that most likely will not address your issue. My advice to you: stay away from this stupid app.”

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Posted 2 years ago

“First item i ordered arrived broken. I have 30 day membership but was charged over $30 shipping on my last order. This shipping charges was not disclosed to me when i paid. Only showed up days later. Thats called stealing. Nobody will fix it. This app is an actual scam. Im reporting it.”

Helpful Report

Posted 2 years ago

“The goods I ordered where inferior and wrong colours, i wasted £62 on clothes I wouldn't give to a charity shop. I didn't know the goods where coming from China or I wouldn't have entertained buying them because of the length of time to arrive. Never Again”

Helpful Report

Posted 2 years ago

“I got exactly what I ordered and it was half the price of amazon! Who cares that it took an extra week to get here, its so much cheaper!”

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Posted 2 years ago

“I ordered a hair accessory off wish that was 8. 47 with their shipping and handling. I never received the item and because the tracking says ot was delivered despite me NOT receiving the product they not only refused to help, they left the conversation before I could even respond to them. Save your money, don't order off wish.”

Helpful Report

Posted 2 years ago

“I have been emailing back and forth as my order says no history and the tracking link does not exist. I have enquired so many times with an automated response Back. Please don’t be fooled, it’s a scam site and we need to shut it down! Merchandise said Jan 1-4 for delivery and it’s now the 13 th with no merchandise in sight. Hopi g to save people from Losing their money!!!”

Helpful Report

Posted 2 years ago

“1 ⭐️ for Wish! Such a horrible experience to shopping with them. I will never buy anything from them again. I ordered 7 items, 5 items has arrived and the rest of it is still on the way ( I still don’t know when it’ll be arrived yet) I got their email to pick up on Jan 1st then Jan 3rd I got an email they refunded 5 items minus 20% restocking fee with the reason I missed my package over 15 days, what the heckkkkk… it’s not true. I went to the store ( their partner store)to pick up, they told me that they just quit/ stopped working with Wish so they had to return all packages to Wish ( included mine) before the deadline so it’s not my fault at all. I emailed them 3 times and told them what’s happened but they responded to me so slow and still didn’t want to refund full amount . I paid almost $133 but only got refund for $70, where is my $63?????. It’s not fair because it’s not my fault. Everyone need to be careful with this app.”

Helpful Report

Posted 2 years ago

“Ordered a coat and it was poorly manufactured and when I went to the local outlet mall of the same brand , discovered it is counterfeit. AVOID”

Helpful Report

Posted 2 years ago

“Item purchase nothing but trash nothing like the photo cheap knockoff.”

Helpful Report

Posted 2 years ago

“Wish was actually really cool in the beginning, they would have actual sales events like free shipping on all orders but its been years since Ive seen them do that. Customer service is terrible until you reach a supervisor that speaks English, then its great and have always had my issue fixed, this can take a while. Wish still has potential but only if they fix key issues all resolving around sellers unethical and fraudulent activities. Manipulating search results with low prices/high shipping; selling multiple different items in one listing or including a part so the picture and description arent the same item as the price; unable to contact and haggle with sellers like on aliexpress; not using real pictures for the product and misleading about size. It takes so long to weed through all the bs, same with aliexpress, I dont even bother anymore and just use Ebay even if more expensive. Whats really concerning is the amount of illegal and dangerous items for sale like certain types of weapons not allowed in certain states like brass knuckles, switch blades, realistic air soft rifles with no orange tip, health supplements and medical devices. Its sad to think about fellow Americans who possess a lower than average IQ being fooled and buying these supplements and actually taking them. They also have counterfeit bullion thats advertised as a replica but the item itself says no such thing and is clearly intended to be used to scam someone.”

Helpful Report

Posted 2 years ago

“Terrible product an customer service.”

Helpful Report

Posted 2 years ago

“I WISH I am could give a minus rating!! I have been trying to return an order and get a refund, but support team does not respond. It is impossible to get a refund! Don't ever order from WISH... terrible 😫”

Helpful Report

Posted 2 years ago

“90% of item I order came damaged. Trying to return them just to receive notice that they won’t be returned since they block my account after all these orders? Now I’m out of the money and the damaged products. This is a joke. Literal a legal way to steal your money.”

Helpful Report

Posted 2 years ago

“I ordered several items that kept getting canceled by Wish. Once the order went through, it was a month before they got here. One item was totally wrong and they offered a refund, it never came. Tried contacting customer service, but that is a joke. You get the same generic computer generated response every time. Some items finally arrive and the sizes are wrong! Wish is a waste”

Helpful Report

Posted 2 years ago

“They keep saying that you are going to get a refund and it never happened been waiting since November 16”

Helpful Report

Posted 2 years ago

“New member 12/29/2021. Have submitted 2 orders and both have been canceled by WISH with no explanation. They are lightning fast to charge your account but very laxidasical on customer support. Both items I ordered were not only canceled, but the exact same item and seller is still on the website. After looking, I see what they have been canceled. The price went up on both orders. So canceling my order was only done so I have to reorder at the higher price. Not hard to see that WISH is hiding behind loophole laws ACCEPTED AS NORMAL BUSINESS BY THE STATS OF CALIFORNIA. Owner worth 1.5 billion and has NO CUSTOMER SUPPORT. TEXTING MESSAGES IS NOT CUSTOMER SUPPORT. After my first 2 orders from wish being canceled only to raise the product price, I wonder how they have not had a class action LAWSUIT brought against the FRAUDULANT BUSINESS. WISH NEEDS TO BE DISMANTLED FOR FRAUD. Thank you Nancy Pelosi for protecting UNFAIR BUSINESS PRACTICE I. CALIFORNIA.”

Helpful Report

Posted 2 years ago

“After two months waiting for my items, I gave up. Absolute waste of time.”

Helpful Report

Posted 2 years ago

Wish is rated 1.2 based on 3,682 reviews