Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,682 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a red biker jacket ti the value of £44.05. The jacket was out of stock. I wasn't refunded my money back and I've been going back and forth from December trying to get my refund. I've been fobbed off with different dates of my refund and also the date refund made. My experience with you have been absolutely disgusting at a time like this when all are struggling. I don't think I will use this site again due the experience that I've had and I was a happy wish customer before. But now I'm not sure”

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Posted 1 year ago

“The products l spent $40 on never arrived. I found it too difficult to chase up, no real tracking sent. Cheap products but expensive postage. Items ordered at same time arriving individually probably adding to this cost too Another time l ordered t shirts l found the material not great and wear them as pyjama tops as this is what the material is like. These issues would need to be addressed for me to use site again if they haven't been it was a fair while ago. Thanks”

Helpful Report

Posted 1 year ago

“Its counterfeit you will know when you receive it ! And no return link provided ..always notified your problem solved ..like that i really hope others stay away from this seller ..bad experience but learnt enough”

Helpful Report

Posted 1 year ago

“No responses from staff, no refund, lots of fake goods being sold on Wish and about 70% are rubbish - poor quality, doesn't work or faulty after short usage. Delivery 2 weeks average. AVOID and go to ebay or Amazon.”

Helpful Report

Posted 1 year ago

“I do not understand all messages here saying Wish is bulshit ... From almost 6 years I bought hundred items on Wish. When I didn't receive or I wasn't satisfied they reimbursed me. Cannot say the items that I bought here are super quality, but they are good for the price. Thanks Whish , keep doing the good work, you're the best!”

Helpful Report

Posted 1 year ago

“Horrible place don’t shop here. Guessing your size is a shot in the dark because no way an XL jacket goes above my belly button. AND THEN THEY DONT LET YOU RETURN IT! Why is it my fault your sizes were made for little people and you don’t tell us. Shop at SHEIN I’ve never had a problem with them. I WISH I was joking”

Helpful Report

Posted 1 year ago

“no items no refund”

Helpful Report

Posted 2 years ago

“Terrible customer service. No response, Took my money, charged my card with no authorization... still fighting with them.”

Helpful Report

Posted 2 years ago

“I have contacted WISH to follow-up an order, they said they can't help as 30 days have passed. I looked at status of order and it hasn't even been sent, still in order status. I sent screen shot and they said they are not going to help or follow it up. Don't use this site unless your prepared to loose your money. This isn't the 1st time WISH have ripped me off.”

Helpful Report

Posted 2 years ago

“I ordered solar lights from this online UK company which is average, no more. The products are made and delivered from China. Since their deliveries (which were on time, but a few defects were found) I have been receiving many mobile calls followed by a message in Chinese. I can only link these nuisance calls to my interactions and purchases with "Wish" and I have complained to them, to no avail so far. This makes my experience with "Wish" less than satisfactory.”

Helpful Report

Posted 2 years ago

“In the past month I have made 5 separate orders on Wish. The next day I get a message saying that my order was cancelled every time due to the seller not having stock of ordered item. But the items are still listed on Wish with the same prices weeks later. Now when I try to order I cannot do so because Wish has blocked me and I get a message that I need to send photo ID to Wish. Since when does a on line seller ask for photo ID? Sounds like a big scam to me considering they already have my credit card number then with my photo ID this sounds very dangerous.”

Helpful Report

Posted 2 years ago

“TOTAL SCAM! Never ever buy ANYTHING from these Scammers! 2 months ago, I ordered 4 seperate items, with delivery address to my Business. After 2 months they said they had delivered 3 of them. They even sent so-called 'Proof'- which was a Photo of the edge of a Parcel, no delivery address, and a background that could be anywhere. They never arrived, any of them. I got onto my C/Card, and immediately got a Section 75 refund done. The money was taken from them, and repaid to me. They are a complete SCAM!”

Helpful Report

Posted 2 years ago

“Stolen my money Wish its a scam No buy there. They,stolen my money with a watch. Never answer. Abdullah, Mustafá, khalib, they are fake. Ispent lot of money and they dont response. NOT RECOMEND..SFAM... THEFT..LADRONES...FAKE...ROBO...STOLEN MY MONEY FRANK.”

Helpful Report

Posted 2 years ago

“Ordered several items from Wish, the seller never shipped them, there is no tracking updates. Customer Service has only given canned responses, Had to file a dispute with my bank to get my money back, stay away from this site,”

Helpful Report

Posted 2 years ago

“I ordered a phone case from Wish.com. The case is incorrect quality. I claimed it to Wish suport service, the service said it will refund to me, but two weeks passed, nothing happened... It looks Wish tell a lie”

Helpful Report

Posted 2 years ago

“My first order was suppose to be arriving on July 6th after that I had 14 days to pick up the order but unfortunately I didn't know I had to turn on notifications I was first time user and the instructions were there but I did not know I had to turn it ON so the order was returned ASIT ARRIVED EARLY AND THE 14 DAYS WIDOW CLOSED. Now I have a couple of items they were supposed to be here on July 6th now they say JULY 13TH and they have still not arrived!!! today is July 18th SO FAR I have no idea when it will arrive as there is NO DATE!!! I am first time buyer and regret ordering from this website. What if person has planned vacation then what happens to the orders? It will be returned THIS IS A BIG ISSUE YOU GUYS NEED TO BE CERTAIN WITH ARRIVAL DATES. people order to get items on time of need they don't need when it's not required. AND ONE OF THE MOST IMPORTANT THING IS YOU HAVE NO LIVE CUSTOMER SERVICE it sucks to be chatting with an automated system”

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Posted 2 years ago

“I ordered a product from wish they virtually stole my money they didn’t send me a confirmation email and it didn’t show up in my order history they are giving me the run around I am done with them I have deleted my account I don’t want nothing to do with them anymore”

Helpful Report

Posted 2 years ago

“Got the wrong item other item was not as described was promised a replacement on one item but was told I had to reorder and pay again that's one story keep getting different stories of what to do they just are a rip off thru protect the places they deal with which is mostly in China it took so long to get here and I didn't get what I ordered nor any customer service help”

Helpful Report

Posted 2 years ago

“Wish will charge $2 for an item and $5 to ship the item and this will be for each item, even though they all came together in one small package. I believe they put the cost of the product as shipping charges because they don't refund the shipping charges, so, if you send something back it won't be worth it. Stop buying from them. That's the only way to stop them.”

Helpful Report

Posted 2 years ago

“I keep ordering a shirt that’s advertised and it keeps saying that “Shipping process failed, which makes no sense at all” they told me that it was issues with my bank when my bank was never the problem. Money was deducted and paid to them. They just keep refunding my money when I don’t even request for a refund. And they just refuse to give me the item I asked for. Wish is a site that does what’s convenient and doesn’t give what people want. Do not order from this scam of a place.”

Helpful Report

Posted 2 years ago

Wish is rated 1.2 based on 3,682 reviews