Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,682 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a mobile compressor rechargeable bike pump. In June 2020, worked great until April 2021. Just stopped working. Supplied all the information “WISH” Customer Support Assistant requested photographs description etc. Contacted Seller, who after a while agreed on full refund. Informed the None co operative Customer Support. Who asked me to raise another Customer Support ticket which I did, and still daily after four months of trying to get my money back. And guess what it’s same reply from them follow Customer Support Assistant guidance. 32 agents later still nothing, we’ll not really just keep going round and round in circles .”

Helpful Report

Posted 3 years ago

“I wished read all your comments before I bought an items at WISH. Its my first time ordered last night and it's a big mistake should not order why because of the following: 1.) It's a scam fooling you in the price in your cart that is what you pay but when you enter your shipping address and credit card and hit enter to process the payment you will be shocked if you are unlucky like me instead I will pay only $59.00 they charged me $234.16. It's a lie and scam charging me in the amount not what it shown in my cart to pay when I place the order without my consent. Its a nightmare and don't want you to experience so pls be careful before you enter your card make sure you take a screen shot in the amount you have to pay in your cart they are very fast so don't blink. 2.) Poor customer service- No telephone number I have to call you have to work chatting with them and they will give you an option to select until you stress. Thank God i dont believe in stress. Yes they are very fast to answer your email and chat group but their answer is not what you want to hear. They will say they cannot cancel your order and if you get lucky if the price only $0.50 cents yes they can cancel it but if your price higher of what you don't agree you cannot cancel it you have to wait to deliver the item and you will return it so waiting for my order to arrive so I can return it hopefully and get my refund. 3.) There is a time limit so be careful on the time clicking in your cart I believed when the time expired your amount will go the regular price so watch out in your cart don't place order if have only few mins left or else you will be shock in your amount to pay it's not gonna be the same price what you expect. This online Wish could be better if they provide customer service to talk too on time when you place order and honest on pricing but they don't it's a FRAUD.”

Helpful Report

Posted 3 years ago

“Everything!, Horrible items, Lies, false advertising. Wish should be shut down indefinitely! And immediately! DO NOT ORDER ONE THING FROM THIS WEBSITE, TAKE HEED TO THE REVIEWS! THEIR TRUE. HORRIBLE!, HORRIBLE! HORRIBLE! SHOP AT REPUTABLE COMPANIES -AMAZON, EXPRESS, H&M ETC. YOU WILL BE MORE THAN DISAPPOINTED!”

Helpful Report

Posted 3 years ago

“I didn't receive item and wish wouldn't refund.”

Helpful Report

Posted 3 years ago

“Wish app to get a refund not working and hangs on a blank screen. Contacted customer service by email, and get same reply to use app. Will have to make a charge back ny paypal. What part of "your app customer servicebrefund does not work" dont they understand. Feel that they are a dieing company and no longer care and are resorting to scamming the customers and not allowing refunds with their scam app 0/10”

Helpful Report

Posted 3 years ago

“Wish are a ripoff, have no customer service, have ripped me off for 156.00$ FOR AN ITEM THAT I DID NOT ORDER, CANNOT BE FOUND ON MY ORDER HISTORY, BUT VISA CARD AND PAYPAL SHOW THE CHARGE. THEY CANNOT TELL ME WHAT THE ITEM IS THAT I SUPPOSEDLY ORDERED. VERY DODGY SAVE YOUR MONEY. Nothing has been delivered to me.”

Helpful Report

Posted 3 years ago

“Absolutely terrible... I already know the quality of wish isn’t the best, but now I’m being charged for items I never even received. Of course, it was also the most expensive items on my checkout list that never arrived. Contacted customer service, and they refuse to refund me or send any replacements. I would prefer if I could somehow give them no stars, but 1 is as close as I can get. Order says it was shipped and delivered, but never arrived.”

Helpful Report

Posted 3 years ago

“Customer service is non existant! They too out a lot more cash than advertised and havnt seen a product! Do do it!!”

Helpful Report

Posted 3 years ago

“I ordered a Bosch solar-powered pest repeller. After a long wait with delayed delivery I received a cheap unbranded battery operated pest repeller! They said I received what I ordered and they are declining to pay the original postage cost or the return postage cost. They are scamsters!”

Helpful Report

Posted 3 years ago

“Shoddy and/or counterfeit products. Awful or no customer service. Avoid like the plague. I ordered a phone. When it arrived, it was not as described and doesn't work properly. I sent off a query and the reply I received said "all our phones work normally". Normally for rubbish.”

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Posted 3 years ago

“Bad quality fabric”

Helpful Report

Posted 3 years ago

“This has happened to me twice asking for shipping cost when I have already paid this is a scam shipping fee went up second time”

Helpful Report

Posted 3 years ago

“Despite advertising that Wish refunds etc their customer service is non existent when you have a problem. They just keep sending the same stock answer email and so do not address your query. They take the money and run. No intention to provide service, let alone a refund for faulty, inferior, rubbish Chinese products. Do not be tempted.”

Helpful Report

Posted 3 years ago

“Wish are thieves Wish obviously don’t manage their suppliers. Watch out for a Scam! They have a 30 day refund policy that they use to cheat customers!! I ordered product and was told I would receive it 33 days later. When it didn’t arrive I queried and was told be patient. I never received the item and when I tried to claim I was refused because it was past 30 days? They made no attempt to validate the fact that the item never reached Australia. That makes them THIEVES ☹️”

Helpful Report

Posted 3 years ago

“They ask for bank statements and photo of your ID before processing the order and then your account gets blocked”

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Posted 3 years ago

“The expensive garden furniture I ordered never turned up, the refund was sent to wish cash... basically I have to spend it on wish products which is a total scam ! I was offered a refund to my bank but it never happened, 7 weeks later and lots of complaints from me and they still have my money and I have had to go to trading standards to get it back. DO NOT USE THEM”

Helpful Report

Posted 3 years ago

“NEVER, if you're a business owner offer your store as a wish pickup location. Your left with organizing, dealing with wish inconsistencies, storage issues all for $.50 a package. Not worth it!! Not to add "Buy it nows" leaving you PENNIES for multiple package pulls.”

Helpful Report

Posted 3 years ago

“So I ordered a refurbished JBL speaker which I was expecting but when I got it I was so confused, the size was small and the speaker wasn't JBL! It was like a total scam.”

Helpful Report

Posted 3 years ago

“Wish had taken over £200 from my account with out my authorisation and with out ordering the items they charged me for. I have been writing since October and never got the issue resolved and still waiting to get my money back for over nine months. Does any one know how to get my money back. I am a pensioner and can't afford to loose the money. Please help if you know how to get my money back please advise”

Helpful Report

Posted 3 years ago

“Ordered a tool set for $18 got a 25 cent10 mm junk wrench. Ordered 2 led bulbs for $13.got 1 . All orders were way below what picture shows. Ordered a small saw for dril for . 50. Paid $4 shipping. Was worth . 2.destroyed itself first use. Do not buy from with or joyful. They are the same company”

Helpful Report

Posted 3 years ago

Wish is rated 1.2 based on 3,682 reviews