Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,682 Reviews

5 %

of reviewers recommend Wish

Company Reviews

Questions

Metrics

1.2

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THIS COMPANY IS NOT ACCREDITED BY THE BETTER BUSINESS DUE TO MANY COMPLAINTS. IF YOU ARE SMART YOU WILL REMOVE THEIR APP!!!!”

Helpful Report

Posted 4 years ago

“What s rip off! They took an order for a man bag and got my credit card information and charged me for the bag. Two days later they sent me an email saying I wouldn't get the bag and advised me to apply for a refund but I can't get thru to then. I have removed their app and advise everyone to beware of their false advertising unless they want to be cheated. I am disputing their charge to my credit card and will bet it removed. WATCH OUT WHEN DEALING WITH THIS BAD COMPANY!!!!!”

Helpful Report

Posted 4 years ago

“1 st order with them, they delivered to the wrong city ( I found out bec. I rec. a delivery msg). No way to get help from anyone, chat system is automated, no way to call(even after I hunted down their tel. number), just rec. a msg saying no help avail. thru phone. Had to send them emails, I hope someone sees them, thank god I did not buy anything too expensive. Dumb way to run a business, since not only will I never purchase from them, but I will tell all my friends about the horrible experience.”

Helpful Report

Posted 4 years ago

“I ordered a greenhouse through them; what a rip-off. So poorly made and flimsy materials used. When I tried contacting them; they don't respond to reset my password. Also feel that I didn't get the greenhouse that I ordered. Package was damaged when I received it and no invoice included with it.”

Helpful Report

Posted 4 years ago

“I order a Seiko watch. The day it came it had a different strap than the one I ordered, and later that day, it stopped ticking altogether!!... They said I'd be refunded £53, but in total it was 63, with the shipping.... If I do not get the full amount they took from my bank account, I'm getting in contact with the police, and trading standards- immediately.. Steer clear folks, 100%!... An absolute con!!”

Helpful Report

Posted 4 years ago

“I have ordered few items and up to now no clear when it's gonna be delivered. They took my money. Very bad. Before i got it eventually.”

Helpful Report

Posted 4 years ago

“To all wish customers they make most of their money on cheat stuff and charge shipping on every item. Then only give a partial refund and I assume it has to do with restock fees.”

Helpful Report

Posted 4 years ago

“I've been ordering from wish for just over a year haven't had any major issues , but it is alittle frustrating to have " this item has been refunded" , what I have found when reading item description you must read all the way through and what I've found handy is looking at posts with pictures to give you the actual item appearance I've not purchased many items that I probably would have purchased if not for those pics,, and remember like anything please do your due diligence when thinking about a purchase it pays off in the long run ,, O-ya 1 more thing when it comes to them refunding a item after you purchased it make sure you go through your order history and compare your refunds to either your credit card statement or PayPal just to make sure you're not shorted on wish credits back to you,,”

Helpful Report

Posted 4 years ago

“Terrible service customer care and app plus fake sellers. They cancelled my order after two weeks and after they already charged my credit card and they are trying to scam on the amount refunded . They are a scam company plus they deal with Chinese who put the world in this situation. Stay away from wish”

Helpful Report

Posted 4 years ago

“They are stealing money from hard working individuals. My partner ordered £6 item and got sent £98 worth of rubbish. Dresses size xxxxl trainers size 2. Tried to get money back for weeks to no avail. Stay well clear from this site”

Helpful Report

Posted 4 years ago

“Been receiving order confirmations by email. My card has been charged and I cannot cancel the orders. I tried to reset my password but receive now code via email or text to change my password. I am disputing with my bank so hopefully will get my money back especially given I am not sure of my job security cos of global conditions. No idea what they are up to but given they not providing me a means to change password sounds like a scam although I wish it was not. Excuse the pun”

Helpful Report

Posted 4 years ago

“Ordered toilet rolls. £20 for 10 things that don't resemble toilet rolls. What a scam when the order was placed was not told until money was taken that they were coming from China. Tried to cancel order and was told that the order had already been processed and could not cancel. Do not buy from this scam company”

Helpful Report

Posted 4 years ago

“Ordered 3 items from Amsterdam. No mention of time postage took. Money was taken immediately from PayPal, and 3 days later I received refunds for 2 items. Last item being sent from China and due in 6 weeks! This should all be made clear on the ordering website.”

Helpful Report

Posted 4 years ago

“NO indication that item would take forever to ship. I waited for over two weeks and then tried to cancel the order and get a refund and that was a real run around. I am still trying to get my money back. It tells me my order is going to be processed soon and the order shows it will be processed the next day but it has always said that and the date to be processed advances one day every day. I have no confidence that it will ever ship and I want my money back!!”

Helpful Report

Posted 4 years ago

“Wish is a scam. Try contacting them. The number listed on website is not to wish but to another company that doesn't even associate with wish. Their products are defective, especially electronics. I would strongly advise you not to use wish for your shopping needs. I had to contact my local news team to investigate them. If they have any positive reviews, its probably their own people writing them. Also their return policy is so not worth trying to go thru the process. Its like talking to a robot. You can't really describe your reason you have to chose from the choices they give you which should give you a red flag to start. Their products are missleading. Everything about them is a scam.”

Helpful Report

Posted 4 years ago

“It is more like scam. I ordered items and after 5 month still did not received. I would not recommend this site for anyone. Do not waste your money.”

Helpful Report

Posted 4 years ago

“Order never received!!! No total refund issue, just a partial”

Helpful Report

Posted 4 years ago

“Big scam ordered a phone and there website said delivered 10th April I have a ring security camera and no one came anywhere near my home on the 10th April so contacted Wish to be told check all round the property..told them I did and that when I checked on Hermes website theybsaidbthe post code does not match the tracking number.. told them this to get an email back saying sorry when showing delivered no refund... big scam read more reviews”

Helpful Report

Posted 4 years ago

“I placed an order with Wish, after reading the offer, and the date they said the item would arrive. Big mistake, because as soon as I paid for it, the arrival date changed to at least two weeks after the latest date they had shown. I bought the item because I needed it by the latest date they showed, and any later would make the computer camera worthless to me. As soon as I saw the date change, I tried to cancel the order. Their site gave me an option to get my money back, or receive a Wish Credit. I clicked on the receive my money back, and instantly the site said I had a Wish Credit. I told PayPal about it, and they told me to get in touch with Wish, and after a few contacts with them, they informed me that a refund into my PayPal Account had been issued on March 29th, and I would receive it within 14 days. On April 14th the refund had not arrived. PayPal told me, if they did not refund in a reasonable amount of time, I should claim it through their expedited system. I did that, and am waiting for the settlement. One of the emails Wish sent me said they do not issue cash refunds, only credits. It looks like they lied to me about the March 29th refund. I still have all of the emails they sent me, so I do not think I can trust this company!”

Helpful Report

Posted 4 years ago

“twice i placed an order and they notified me days later that the orders were processed two late at the price that i paid. i don't believe that they really had the items. beware when you see a low price that you won't get the item. bad company.”

Helpful Report

Posted 4 years ago

Wish is rated 1.2 based on 3,682 reviews