Wish Reviews

Name: Wish
Rating: 1.24

1.2 Rating 3,682 Reviews

5 %

of reviewers recommend Wish

Company Reviews

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Metrics

1.2

Based on 3,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Joseph Gracie

Wish 1 star review on 28th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 20+ days to arrive, product was cheaply made. I wanted to return it, BUT, in order to have the Refund Request Form processed you MUST upload a picture of the item you received from them. They know the Order #, why do they need a picture? I think it's to limit the number of refunds they have to make since uploading a picture is not for amateurs. I do not have a Smart Phone nor a camera, so I cannot take a pic and upload it. Therefore, I cannot request a refund. I made an official complaint on the Internet Better Business Bureau, which everyone thinking about ordering from Wish.com should do. It does not have a good rating, and is risky to order from. This picture business is just another way to scam customers. Beware of cheap products coming from China!!!”

Helpful Report

Posted 4 years ago

“I am very happy with my purchase I have made from Wish, and yes I did have to wait a while for them but we have to be patient as we are in a pandemic and orders are going to take longer. As for customer service, I have had excellent prompt replies to my emails so I have no complaints. I will continue to shop with Wish.”

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Posted 4 years ago

“The item delivered does not match the item ordered & attached a photo. Received a message from their customer service asking for another photo. I was looking forward to receive the item ordered, it is 100% scam, they just send some random item & carry on sending endless just for the sake of replying... I wish I read the reviews before ordering very disappointed & will report them to Trading Standards”

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Posted 4 years ago

“I ordered 5 months ago never received my 5 orders. I keep messages them and they give me the run around and say I can't cancel because it's on its way. But I have not received anything. I check the tracking and there is no update. I will never order from wish ever again.”

Helpful Report

Posted 4 years ago

“STAY AWAY! Ordered an item and they could not fulfill. Got a whole lot of run around. Finally had to cancel and request a refund. Waited then requested a status update on my refund and was told to "chill out" by some smart mouthed rep. All fellow responders spread the word, when it appears too good to be true, it usually is.”

Helpful Report

Posted 4 years ago

“I have been satisfied with all my Wish purchases. To all of those complaining about delivery....your items come from CHINA. There is a worldwide COVID pandemic on right now, all mail has been delayed, especially packages from CHINA. This is nothing to do with WISH, and everything to do with the pandemic and the mail delivery services abroad and in your own country. Don't blame Wish. I am frustrated too. My orders from May are still not here Aug. 14. I would not buy electronics from Wish...you get what you pay for...cheap electronics certainly not up to US/Canadian standards, but I purchase kitchen gadgets, clothing, craft supplies, and everything I have purchased has been well worth the money.”

Helpful Report

Posted 4 years ago

“Placed 4 seperate orders in June was the a delivery date of 15 days they kept moving the delivery date now it's at October. I asked for a refund they told me that I am within the delivery date and can't refund me I told them my delivery date was 15 days after purchase so I am not within the original delivery date that they guaranteed me. I spent over 600 dollars and can't get a refund what kind of company is this? When you guarantee a delivery date and you don't meet that date is it not common practice to refund you? This company is a complete scam and they should be shut down. Don't order from them”

Helpful Report

Posted 4 years ago

“Horrible customer service, keeps moving delivery date before you file for a refund due to it hasn't arrived. Date moved 5 times.”

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Posted 4 years ago

“Ordered an item. No receipt of purchase, except for PayPal with which I've opened a case. Zero communication. DO NOT BUY ANYTHING FROM THESE SCAMMERS.”

Helpful Report

Posted 4 years ago

“It is a scam. More than 4 months ago I've ordered 2 items. Never received them and no refund possible. They are scammers”

Helpful Report

Posted 4 years ago

“Ordered 2 individual items from 2 seperate Wish stores on May 4th, it's now August 14 and I still haven't received either item. There is no customer service - only an automated "customer service" which does nothing except tell you what you already know. Every time it gets closer to the expected delivery date, the delivery date gets pushed back another month so that you cannot get a refund. Just an absolute scam. The worst bit is, the items I ordered were required in June, so now I have no use for them even if they (eventually) arrive. Don't fall into the trap of cheap prices!”

Helpful Report

Posted 4 years ago

“Four months later and they still haven't shipped my order. Each time it gets to a few days before the delivery date they move it on another month. This means I can't ask for a refund as it hasn't gone past the delivery date. It's a very simple scam. You will not get your orders and you won't get your money back. Disgusting company, shoddy and shady business practice and the feds need to investigate it.”

Helpful Report

Posted 4 years ago

“They will not give me my refund back for 6 tops they just keep sending me form letters back and won't physically answer my questions do not do business with them the clothes are from China and they r thin material and way too small”

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Posted 4 years ago

“Ok I understand if shipping is delayed due to the pandemic... but for wish to tell me that the refund policy has expired????? And I have to use wish cash? Instead of actually going and getting my product from another company? Because it worked out so well before!?!? I orderd 18 items form them I have not received one and cannot get a refund for 16 of them?... this is after waiting 5 months for the items to arrive. Save yourselves the hassle of this B.S. company and buy somewhere else!!!”

Helpful Report

Posted 4 years ago

“Its a scam”

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Posted 4 years ago

“What a fraud, the items of clothing were below standard, but worse was only 3 items were packed and delivered. They are not what was ordered. Good for cleaning up grease when working on your machinery. There is no access to a refund or return... Keep away from Charmwish...”

Helpful Report

Posted 4 years ago

“Can’t reach anyone to tell that they sent wrong merchandise! They keep your money because they know you can’t reach them!!”

Helpful Report

Posted 4 years ago

“They sent the wrong size and I have found it impossible to return the item. I keep being asked for more and more photos of the item, so far 10 , despite having initially sent a photoshowing the size label. It has now been 10 days and I am no further forward. Having read other reviews this appears to be a common tactic in order for the return period to expire. They are a load of charlatans”

Helpful Report

Posted 4 years ago

“You guys from Wish think that repeatedly stating "Corona" in your automated customer service messenger, is sufficient reason to delay three times the arrival of a tiny package - in total more than three months. It never even arrived. Stop using excuses.”

Helpful Report

Posted 4 years ago

“Placed order for Dyson battery back in early June 2020 but never received it despite getting several revised delivery dates. Wish website now informs me that my order can't be found and it's not available in the carrier's system yet. I very much doubt that I'll ever receive my order and I'm sure it's a very clever con-trick. Do not trust this company and don't ever have anything to do with them.”

Helpful Report

Posted 4 years ago

Wish is rated 1.2 based on 3,682 reviews