Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.50

1.5 Rating 587 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 587 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 1 star review on 17th April 2025

Ayanda

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, was at The Square Woolworths, this morning. Had the most frustrating experience 😔. Had a Woolworths voucher and the teller said we can use it at the end of scanning all the products. It turns out that the lady had no clue what to do! Instead of deducting the amount of my voucher to my final amount of what I bought, they added it on!!!!! The teller called for help, but they still continued to make the same mistake. I asked for my slip to check the total amount, and they tell me they cannot!!!! Meanwhile all my products are in the bags and my husband takes it to the car, as I was ready to pay. The teller, still cannot sort the voucher!!! They made me return everything back to the store!!!. By now I am trying to stay calm. I just wanted to get out of the store. Shopping at Woolworths has become a nightmare!!. They overcharge you when you get to the tills!!. Very disappointed customer.”

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Posted 1 year ago

“Why is it that Woolies dash doesn't have condoms? No condoms?? Woolworths is so unserious. It's 2023!”

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Posted 1 year ago

“I've been living over 4 years abroad and somehow (I believe it's my ex husband) my ex husband is using my WOOLWORTHS credit and stopped paying it cause now Woolworths is threatening me to hand me over to the credit bureau. After 2 months of emailing them Fraudsupport@wfs.co.za FraudDisputes@wfs.co.za safps@safps.org.za BellvilleSAPS@saps.gov.za KuilsrivierSAPS@saps.gov.za NationwideRecovery@wfs.co.za custserv@woolworths.co.za complaints@wfs.co.za queries@wfs.co.za creditcard@wfs.co.za No one came back to me except the Bellville police. I even filled in a dispute document and sent it to the Woolworth’s FraudDisputes@wfs.co.za department I need to know where and what was purchased on my WOOLWORTHS credit so that the police can investigate this matter. Woolworths is just doing jake sh!t .”

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Posted 1 year ago

“I was robbed in a woolworths store 7 days ago at Welgemoed in Durbanville. Both my cellphones were stolen out my closed bag, I was surrounded not once, but twice by these criminals I was bumped around and robbed infront of Woolworths security and staff. The only person who helped was the trolley guy (thank you) I asked Woolworths for footage and guess what after 3 days of asking and 4 managers later....they refused to show me what happened, they have no footage in those specific aisles! So hey guys you can shoplift most of the shop and no one will ever know! Woolworths your service in assisting customers robbed in your store is shameful. You hid.the identity of criminals and that is very worrying.”

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Posted 1 year ago

“Dash is the worst I wil never use Woolworths Dash ever I definitely do not recommend, waiting for the missing half of my order… isn’t the whole idea to make life easier? Waiting since 13:15 for the other missing part of my order.”

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Posted 1 year ago

“Thank you Woolies for your tasty Roti All the flavours are so yummy One minute in the microwave Perfect for lunch or supper Thank you for an awesome product It's the best”

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Posted 1 year ago

“https://woolworths.fashionzashop.store/contact_us Don't EVER order from the above online store if you are in SA. It takes over a month to be "delivered" just never to receive it. Only answer you will get is " your parcel was delivered in good faith" . You will have to ASK for an order confirmation and ASK for a tracking number, you won't pay DUTIES or VAT - it just flies through customs. I should have known that I will NEVER receive the parcel....!!! This bogus site is happy to take your money. Be careful what online site you select!!!!”

Helpful Report

Posted 1 year ago

“I would just like to comment on your cheesecake lemon and berry Consider adding a little salt - all you taste with your cheese cake is sugar.”

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Posted 1 year ago

“It appears that Woolworths quality control really needs to be addressed. The ready meals, that as a busy family sometimes come in handy for a quick and easy option to any busy working mum/wife. Truly this is not worth the effort of ever purchasing the Moroccan style roasted vegetables in a spicy Tom sauce with chick pea. Absolute mush! It had the texture of sliced bread with milk poured over, with added cinnamon. No distinction to the listed vegetables whatsoever. Avoid, avoid.”

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Posted 1 year ago

“Woolworths dash app is not user friendly and is unreliable. My order was placed and left pending until the next evening without movement or notification on the app. There is also no indication of the last round of orders for the day and if an order is placed after the closing time, these orders are not carried over to the next day even though they’ve deducted your money. After I called the help desk about the pending status of my order, they told me they’d have to manually cancel the order on the system but never did. I was also told that due to the cancellation, my refund would only reflect after 3-5 days. So terrible and inconvenient.”

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Posted 1 year ago

“Woolies Dash is absolutely pathetic! Not convenient at all. Never able to get same day delivery. If and when you get an order it is never complete, and shoppers select oldest items even items that expire on the day. Durbanville Dash sucks”

Woolworths SA 1 star review on 3rd August 2023

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Posted 1 year ago

“What a trash service!! Two orders in one day both not fulfilled! So frustrating! Disappointed to say the least.”

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Posted 1 year ago

“DASH's service is ridiculous and slow. And when they can't reach you from your Estate's gate after phoning only once, they just return all the goods to the store and you have to wait 7-14 days for your refund. Absolute rubbish!!!”

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Posted 1 year ago

“Purchased the carrot cheesecake for R110 for Sunday dessert at Woolworths. Boy was I dissapointed. It tasted exactly like the carrot gateau which sells for R210 at Woolworths. The carrot cheesecake was a mere 410gr. If I had known I would have just got the 1kg carrot gateau. Go figure.”

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Posted 1 year ago

“Woolworths Dash Delivery is PATHETIC. always slow. Checkers 60/60 100x better. Ordered F O U R items, 4 at 3.15pm. 5.50pm, nothing yet.”

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Posted 1 year ago

“Eish! I really think Woolies needs o Coe to the party. Guys your cake slices are horrendous. Old, stodgy, not worth the exorbitant prices you charge. You are a "top" quality store. Even your competitors sell better cakes, fresher and money for value. Never will I recommend your cake.”

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Posted 1 year ago

“Bought 100g Luxury Tree nuts and found 1 each Brazil and Pecan nuts The rest was Almonds and Cashews Disappointing when they do have Almonds and Cashews only packets FIX YOUR LABELLING”

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Posted 1 year ago

“Honestly the worst experience in delivery and reimbursement. They really have no idea what they're doing. Dont expect Sity60 level of service delivery. I placed an order, order showed delivered and the items never arrived. Requested a refund and they dont have a process to do that. Honestly pathetic service levels. I called the app helpdesk and the Dash agent transferred me to Online and then Online transferred me to Dash. When I asked why I'm being transferred back and forth the guy hung up. So frustrating”

Helpful Report

Posted 1 year ago

“WOOLWORTHS TAKES PEOPLE FOR GRANTED I'VE PLACED AN ORDER TILL NOW I HAVEN'T RECEIVED IT. EVERYTIME I SEND AN EMAIL THEY SEND ME A STUPID SMS TELLING ME THAT MY ORDER HAS BEEN DISPATCHED JUST TO MAKE ME KEEP QUIET. I'VE SENT ENDLESS EMAILS NO ONE HAS BOTHERED TO. CONTACT ME. I WANT MY MONEY BACK I DON'T WANT THOSE FAKE CLOTHES ANYMORE. I WANT MY MONEY.”

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Posted 1 year ago

“They are always out of stock on everything. They’ve reduced the vegan options to virtually nothing.”

Helpful Report

Posted 1 year ago

Woolworths SA is rated 1.5 based on 587 reviews