Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.50

1.5 Rating 587 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 587 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 1 star review on 17th April 2025

Ayanda

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“0 rating!!! Purchased underwear at woolworths woodlands, Pretoria East. Realised after purchase that I had the wrong size. Their policy states that underwear could be returned if not worn or opened. Unfortunately the staff at woodlands interpret this policy as "underwear can't be returned" and I must just keep wrong size underwear. I'VE HAD ENOUGH ALREADY AND NEVER ACTUALLY BUYING ANYTHING AGAIN FROM WOOLWORTHS”

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Posted 1 year ago

“The Google listing opening times were not updated and it suggested certain stores were still open today on Good Friday which led me to drive there confidently only to find the stores were actually closed - not great Woolworths - we pay a premium and surely you can ensure your IT department takes care of such a simple yet critically important admin process ?”

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Posted 1 year ago

“Absolutely shocking, I will not use Woolworths online or Dash again. I don't mind that they don't have half the products that I ordered. It is the payments that are the problem. It took me over a week to get my funds back for an order that never arrived, I then cancelled it and they asked why!!! I put another order in yesterday of R3k, they put that on uncleared and then proceeded to draw R2k off my account so I am R5k short on a R2k order to them and with the long weekend there is nothing they can do!”

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Posted 1 year ago

“The Woolies Dash drivers are maniacs and do not obey the road rules at all. I managed to stop the one driver after he skipped about 6 stop streets and he was very rude to me and wanted to report me - for what I am not sure ? Really Wooolworhts if you have your logo on a service you should ve responsible - half of them do not even have licenses !!! Shaughn 082 7847966”

Woolworths SA 1 star review on 28th March 2024

Helpful Report

Posted 1 year ago

“I placed an order which contained ferrero rocher chocolate 375g,it was “unavailable” supposedly so they swapped it to a 300g which costs the same price and contains less chocolate,I chose the bigger size box for the exact reason they’re the same price but 300g has less chocolate,besides that my bread expiry date on another order was 2 days after I ordered”

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Posted 1 year ago

“I love purchasing the salami sticks from Woolworths but I’ve recently come across a problem that they are constantly being sold in store even when they are expired. I went to a franchise at a garage in Pretoria and the best before date was the 17th of January 2024 and I purchased them on the 16th of March 2024. I tried to buy them again on the 27th of March 2024 but the best before date on the packet was the 15th of March 2024. The salami sticks themselves look strange as well. With Black spots all over.”

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Posted 1 year ago

“Woolworths dash drivers wont bring parcels up to your door. You can leave special delivery instruction saying that they should come up to the door and leave the parcels there, but instead they call and argue with you.”

Helpful Report

Posted 1 year ago

“I ordered items to be delivered on the 17th of February. The driver arrived earlier than arranged and left. When I asked him to come back, he was irate. I immediately called the service hotline and explained the situation to Woolies Dash, they assured me that I will be refunded immediately. After more than 10 emails to them, it is now 25th March and they have still not refunded me. I will never use Woolies Dash again. Sixty60 and OneCart provide a seamless experience and you don’t need to beg for refunds, it all happens automatically. Woolies Dash Crash and Burn!”

Helpful Report

Posted 1 year ago

“Worst customer care I have ever come across and never buy a gift card from them because you will be scammed.”

Helpful Report

Posted 1 year ago

“Worst customer care I have ever come across and never buy a gift card from them because you will be scammed.”

Helpful Report

Posted 1 year ago

“I'm afraid that Woolworth is going to loose my business, why did I shop there before, quality and customer service, that doesn't stand anymore. Their staff are not up to scratch at all Their clothes well cheap Food going downhill Milk ... not as lovely as it used to be Sandwiches awful, all the filling pushed to the front with nothing behind, just not value when paying nearly R60 Ready made meals... hunt for the protein meals is a better name Prices higher, staff not as lovely, no fair value, its Shoprite with nicer shelves....Checkers keep up the good work, we're spending more with you now.”

Helpful Report

Posted 1 year ago

“I went to Woolworths Birch Acres to return a set of Pyjamas(top and pants) I got as a gift in exchange for something else and I was told I couldn't refund it because the PJ's are missing a ribbon,a piece of string that is just for decor purposes and that ribbon doesn't even form part of the set. I am astonished by the reasoning capacity of the customer Assistants they employ of late.”

Helpful Report

Posted 1 year ago

“Since the inception of Woolworths Dash, payment after ordering is pathetically slow. Took me six attempts to pay this morning. WTF are Checkers 60 60 so easy to pay?”

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Posted 1 year ago

“I have created 2 lists on the online portal, one with everyday products like baby marrows and tomatoes, the other will less frequently bought products, like rice. Every single item on both lists were flagged as not available. I won't be bothering with trying again.”

Helpful Report

Posted 1 year ago

“I would not recommend Woolworths online to anyone. I’ve ordered items that never reached my door, when I follow up to get a refund, they keep giving me a runaround. It’s been two months now waiting for my refund. Whenever I call, they keep telling me that they’ve logged a ticket and the next time I follow up, there’s no ticket on the system. What a horrible experience!”

Helpful Report

Posted 1 year ago

“Bought the mango and pineapple for R75. Mango is sour and not yet ripened. How can fruit like this be put on shelves for sale? Quality of food decreasing but price is increasing...”

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Posted 1 year ago

“Terrible clothes.... quality in some areas just keeps going down. Have wonderful staff, but buyers need to diverse more... don't stock normal white cami So much polyester in every item. Bring back some Woolworths clothes eg WW Jean's. Classic collections... studio w clothing”

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Posted 1 year ago

“Online shopping with woolworths is terrible. I order by them and pay the item. Still waiting 2 weeks later when put a inquiery. They said there were many attemps to deliver but no one called me for delivery... now the item is out off stock”

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Posted 1 year ago

“Greetings once again, I'm over the moon Woolworths Hygiene Face soap. The best ever, can't get enough of the Aloe and Green Tea and Lemon Fragrance. smell divine and foamy lather my skin so smooth. My entire family loves it too. Keep it up Woolworths. The price is great too.”

Woolworths SA 5 star review on 12th March 2024

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Posted 1 year ago

“Payment made on 5th of a month does not reflect on account. Get a capable person to set up your complete communication system. Your phone system has a problem since Oct 2023. You staff not qualified for the job. I have being supporting you for over 30 + years. In store support on the landline, not properly working since Forever. Please”

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Posted 1 year ago

Woolworths SA is rated 1.5 based on 587 reviews