Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.50

1.5 Rating 587 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 587 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 1 star review on 17th April 2025

Ayanda

Anonymous

Anonymous // 01/01/2019

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“HandedOver”

Woolworths SA 1 star review on 15th December 2023

Helpful Report

Posted 1 year ago

“Terribie experience. Website and app initially down. Cannot checkout. Eventually managed to place order. Incorrect items delivered. Was told no stock of items ordered. Promised to escalate the problem. Somehow miraculously " found" stock of the items I ordered. Allocated a new time slot to deliver correct items. Failed to deliver said goods. Definitely won't use Woolworths online again!”

Helpful Report

Posted 1 year ago

“SOMETHING IS SERIOUSLY WRONG WITH THE WEBSITE AND ITS INABILITY TO PROPERLY PICK UP LOCATIONS. Its infuriating really. Offtopic: Woolies at winderemere centre has a non working microwave for month cant even warm our quick meals. Like common!!!!”

Helpful Report

Posted 1 year ago

“Tried for hours to place Online order. Special only runs for the day and only for online purchasing - the Website has been down for most of the day. Now it is supposedly up and running but wont take my order to pay screen. Absolute garbage of a website. They dont deserve to have "worth" in their name!”

Helpful Report

Posted 1 year ago

“2 weeks, 7 phone calls, countless emails and my order has still not been recovered or sent out because between Woolworths and their courier company they got the address wrong. (The correct address is on the app from which I ordered and is the one with which I identified myself all 6 times I called customer care) The online service is APPALLING with no recourse or communication for frustrated customers. For a brand that prides itself on quality and care they really miss the mark.”

Woolworths SA 1 star review on 11th December 2023

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Posted 1 year ago

“I am waiting on hold to speak to someone for over an hour now”

Helpful Report

Posted 1 year ago

“Their Online shopping and delivery is shocking and I’ve had 3 bad experiences where delivery information is typed with the order and gets lost in translation when you receive the confirmed order. They delivered a birthday gift 4 days late with only half the upfront paid order and 2nd Birthday the delivered half an hour after the maximum time requested as per their times! Checkers 60/60 500% better”

Helpful Report

Posted 1 year ago

“I ordered for more than 3 times and experienced the same thing throughout from Hillcrest woolies. Delivery came after time frame and reflected delivered on the app whereas it wasn't and driver came 45 minutes after it reflected delivered on the app”

Helpful Report

Posted 1 year ago

“goodday today I visited woolworths mall at carnival and i was assisted by Mpho in the man section she really gave me a good service i was looking for mans slim fit golf tshirt and she went all out so that i can get proper size and even went as far as to check at which stores i can get the sizes that i wanted since you were out of stock id like to thank mpho and the cashiers as well i cant remember her name she was welcoming and she also gave me a good services i didnt get the colours of the tshirt that i wanted but i was happy with the good service they gave me keep it up!”

Helpful Report

Posted 1 year ago

“Woolworths financial services call center is one of the worst I have ever had to deal with. The call quality is terrible and agents repeatedly just hang up on you. They really need to get themselves sorted Terrible experience and not just once, on every occasion I can.”

Helpful Report

Posted 1 year ago

“I am an international customer. Tried to add a new address to send flowers to a friend in Bloemfontein. Online would not accept the address. I then phoned, most tel numbers don't exists, when you do get through, you get transferred. One lady even gave me her personal mobile number, 0650073158. Said she will WhatsApp me back, guess what, there was no WhatsApp option. I sent her a message which I once again had to pay fot and has not heard back from her. When I tried to complain online. i received a message that the link is broken. This happened 3 times. I then spoke to someone in CT but still they could not take the address and place the order. TERRIBLE SERVICE!!!!!!”

Helpful Report

Posted 1 year ago

“Be very careful when making use of their financial services.They together with their partner MBD find ways to extort money from clients.”

Helpful Report

Posted 1 year ago

“Watch out for their "new" pouring cream. Tastes like water...maybe it is water!”

Helpful Report

Posted 1 year ago

“Placed an order on Thursday, 23 November - #O1177387490. The driver called to ask for directions and then established that the order was sent to a totally different province. I notified Woolworths Dash Delivery immediately and requested that they refund my money. As of date no refund. This is shocking, firstly that my order was sent to another province and then to have to chase Woolworths for my money????”

Helpful Report

Posted 1 year ago

“I've been struggling to get my refund from Woolworths dash , they canceled my order since they couldn't deliver my package at my place . 11 days later -guess what ? I'm still waiting for my refund,they're always telling me that the finance department need to process my refund,till when? I'm not happy at all.”

Helpful Report

Posted 1 year ago

“Please fix your online shopping app it's the worst. Kuyimanje it can't pick up my location been trying to register for the past hour now not the first time trying futhi ay suka!”

Helpful Report

Posted 1 year ago

“I ordered braised beef stew meal, there was no fuckin meat in. The pork prego steaks were expired. The sausage also tasted off!!!!! What a fuckin waste of money!!!!”

Helpful Report

Posted 1 year ago

“From Technical Profile issues to delays in refund,Woolworth online grocery shopping is the worst by far!I ordered my food on the 11th November Saturday afternoon between 11 and 12.Everything was going well until when checked how my order only to find that it was dropped and discontinued. When I called the center to ask why I was told that my cell number was incorrect whilst it's the same number which was used for a previous order. I was told that a refund was going to be made to me.Over 5 days from the order I still haven't received the refund. So no food or funds to buy food for a "Technical issue ".Help center people are not even helpful just script readers. Don't ever use Woolworth online app if you are in rush for food or your last grocery funds.”

Helpful Report

Posted 1 year ago

“Blueroute woolworths cashier Romisha always so polite friendly and kind wth a beautiful smile we as the customer are very happy wth her services.”

Helpful Report

Posted 1 year ago

“Now I am even more assured that Woolworths is not the store for me. First, it's over use of plastic packing has made me avoid shopping there and now their take on Israel. I definitely wont be shopping at Woolworths.”

Helpful Report

Posted 1 year ago

Woolworths SA is rated 1.5 based on 587 reviews