Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.50

1.5 Rating 587 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 587 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 1 star review on 17th April 2025

Ayanda

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been having terrible experience with woolworths online. Have tried to resolve with customer service but they are even worse. Been trying to get a refund for an undelivered order for over a month. Customer service is slow to even respond and has to be contacted on numerous occasions. Even the managers are of no help. Very unhappy customer”

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Posted 2 years ago

“A Special thank you goes out to Jesse' Murugan from the Pietermaritzburg Atlone Branch who goes beyond the call of duty.He places the customer 1st with such care and is so helpful. Wishing you a Life time of complete success and Prosperity in all your endeavours.”

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Posted 2 years ago

“Absolutely disgusting service. Delivered late And poor customer service with no help. Also force you to give a driver tip before completing order for a disgusting service.”

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Posted 2 years ago

“There is no Dash in woolies dash. The orders are more than often delivered way past the delivery slot. In addition to this when specifying that the shopper select substitutes I never get a substitute. I would expect more from woolworths.”

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Posted 2 years ago

“Iced Christmas cake extremely crumbly.”

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Posted 2 years ago

“Not even one star... I bought barbecue chicken pancakes and they were off before the due date on the packaging... I took one bite and realised it was off...”

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Posted 2 years ago

“Woolworths branch at Greenacres fail to deliver service. I was told last week Friday the 14th of October 2022 that I can collect my credit card. Only for them to tell me the card printing machine is broken and they need to replace the ribbon. On Monday when I went back the technician was there and he could not fix the problem. Its almost a week later and still the same problem. Woolworths claim to be a premium retail store yet they fail to deliver simple customer service!”

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Posted 2 years ago

“To start with Woolworths is a retail shop that is strict on quality,customer service with the friendliness to serve all south africans with the intention to satisfy each and every single customer so they can go home knowing they go home with quality food items that will last long and packed with freshness and good nutrition.Also the fact that they also sell decent clothes and other essentials(worth the money).”

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Posted 2 years ago

“Great services from Maando at the Woolworths Eastgate fragrance counter... Thank you and keep it up”

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Posted 2 years ago

“Paid extra for delivery to happen on Friday. It's Monday & driver calls as she doesn't even know where to deliver?!?! Your online service & delivery sucks. Third time I've given you a chance but disappointed again. So long and thanks for all the grief!! Checkers can get my money from now on.”

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Posted 2 years ago

“The worst there ever is. Make me use my airtime to answer your survey only to gain nothing from it.”

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Posted 2 years ago

“Have been waiting more than an hour now for my order and it is impossible to get help”

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Posted 2 years ago

“Well what a bad experience! Ordered foodstuffs online. Was advided they could only deliver the next day between 1 and 3 pm. At 4.30 the goods had not arrived so I called and was advised that they were running late from cresta branch, apolised and said they woud refund the delivery fee. Goods eventually arrived at 8pm!! A fresh pie which was no longer fresh and definitly wouldn't be the next day if I was still bothered to eat it and a 2L ice cream tub at R95.99 which was completely melted. Tried calling no reply so sent an email which they answered today at 11 saying they could either collect the spoilt stuff or i must send a photo after I told them I had thrown them out and said well then there is nothing they can so. Sevice in South Africa just gets better and better!!!!”

Helpful Report

Posted 2 years ago

“Paid for delivery in 1-3 working days. Got a text to say it was out for delivery on third day. Waited at home. Never arrived. Cannot get hold of anyone as usual. No idea when it will be delivered. Shocking service.”

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Posted 2 years ago

“Poor product quality”

Helpful Report

Posted 2 years ago

“Ordered on the Woolies Dash up, and waited for hours for my order. When I try calling, no answer. I don’t recommend.”

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Posted 2 years ago

“We visited Woolworth Brooklyn Restaurant on Friday 16 Sept. It is a lovely restaurant but the service is very poor. What a delightful change we found on Friday with your new manager, Mr Naude. It is not there yet but is much better than it used to be. It needed a manager like this. Thanks”

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Posted 2 years ago

“Absolutely frustrating waste of time trying to purchase an orchid for my sick sister-in-law online!!!”

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Posted 2 years ago

“Ordered a dress online and it was delivered quickly and I'm happy with everything”

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Posted 2 years ago

“One month since an email query and no response ! Ordered items not delivered, but charged for. Basic theft ...”

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Posted 2 years ago

Woolworths SA is rated 1.5 based on 587 reviews