XLN Reviews

Name: XLN
Rating: 2.32

2.3 Rating 354 Reviews

33 %

of reviewers recommend XLN

Company Reviews

Questions

Metrics

2.3

Based on 354 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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XLN 1 star review on 12th September 2024

Anonymous

Anonymous // 01/01/2019

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“I'm not happy of the prices, i'm paying high bill for very very small and new business,”

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Posted 4 years ago

“Seen to straight away, answered all my questions no hassle,”

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Posted 4 years ago

“Your customer service representitive, Milan, answered all my questions and helped me with my query quickly and efficiently. The service I received was fantastic. Thank you”

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Posted 4 years ago

“Prompt reply to calls & email. Explained satisfactorily my query”

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Posted 4 years ago

“attentive and helpful customer service. much appreciated”

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Posted 4 years ago

“Quick easy support from from broadband team had me back up and online in 10 minutes”

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Posted 4 years ago

“Broadband faults team were superb they talked me through all the options available and even offered to talk me through hotspotting my phone so I would have some service Great work”

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Posted 4 years ago

“very good and kind customer service”

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Posted 4 years ago

“Very helpful got my issue sorted”

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Posted 4 years ago

“Customer service is excellent, they can't be more helpful, I was dealing with Keziah today and she was great.”

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Posted 4 years ago

“Phone line was down, contacted XLN who had a engineer sorted within 5 mins...great service.”

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Posted 4 years ago

“Molly is great and very helpful”

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Posted 4 years ago

“I spoke with Aled about a week ago my internet was very slow in my busines but Alex help me so much he was very patiently listening to and answering my questions thanks very much Aled”

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Posted 4 years ago

“XLN threaten customer to stay or will cancel tel line and restricted service even have already pay in advance by direct debit. Broadband signal so rubbish. Disgusting company - Will tell every one to avoid.”

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Posted 4 years ago

“very quick and helpful service”

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Posted 4 years ago

“customer service is very efficient. Milan was very helpful today”

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Posted 4 years ago

“Great level of service, spoke with Milan who helped me add an additional service. She was lovely and polite, professional and just generally really pleased that she could help. Would recommend - Thank You Isabelle.”

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Posted 4 years ago

“Avoid XLN. Nothing is excellent there. We contact them many times trying to reduce our bills because we no longer use their services. We moved into a different office with broadband and telephone lines included in the rent, so we do not use XLN anymore. They do not care about you, just want your money even they do not provide any services. On top of that, as we are a long period customer, they rise our bills without my consent. Now we have to pay nearly £70/monthly for nothing. Customer service always said sorry, we can't help you. Avoid XLN. I’m sure that they push their employees or pay third parties to write reviews to keep their ratings up.”

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Posted 4 years ago

“Poor service providers. When not if your line goes down which your business needs you Stuffed! 3 days no phone line. I lose £500 per hour and been told to check line equipment myself and fit a adsl filter. Adsl filter fixes everything like poly filler for the scouser... obviously I know it's not that but still no phone line. Now please check inside the bt box, I am no engineer and not a clue what to look for, is this my equipment? Do not use this firm to save money, it will cost you dearly.”

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Posted 4 years ago

“In the the beginning xln is very helpful & supportive but wait what happens after 6 months. I signed 2 years contract & my bill went up from £22 to £27 according to contract which is fine then instead going up to £32 on the 12th month xln changed to £58 without my consent. When I called xln told me that they have sent me emails to confirm this, i had never received any emails. Then the lady tells me that was the best deal they put me on & it's too late to change it back, the only way she can give me a discount if I switch my card machine & mobile to them then I will be entitle to discount. I told her, first she has to fix my tariff then I will consider switching my other services. From here her attitude started to change & very firm & raised her voice. Xln is a RIP off, they are just after your money. I have about 6 months of my contract left then I will cancel it. In the beginning I was considering to switch 2 card payment machines & 5 mobile numbers & now I am glad I didn't switch. At the end of the day you end up paying the same as BT or big companies plus you have to deal with all the hassle. STAY AWAY FROM XLN”

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Posted 5 years ago

XLN is rated 2.3 based on 354 reviews