XLN Reviews

Name: XLN
Rating: 2.35

2.4 Rating 343 Reviews

34 %

of reviewers recommend XLN

Company Reviews

Questions

Metrics

2.4

Based on 343 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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XLN 1 star review on 12th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“took time to answer my questions and very helpful - todays call But the previous two dealing with this call gave incorrect or unhelpful advice”

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Posted 6 years ago

“Jay Curtis from the techincal team was really helpful. Made it so simple and quick.”

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Posted 6 years ago

“The XLN ENGINEER was very professional and solved my problem very sufficiently”

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Posted 6 years ago

“This guy is the most helpful ever! So much patience. Broadband technical team Jamal”

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Posted 6 years ago

“Very good customer service”

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Posted 6 years ago

“Jay in the tech team was patient and thorough. He solved the broadband problem and explained what would be done re: the fault on my other landline.”

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Posted 6 years ago

“Error after error, absolutely horrendous experience. Customer service agents have absolutely no idea what is happening. Agents approach businesses by firstly accusing BT of poor service, very arrogant. Once you do sign up, be prepared to deal with XLN for hours fixing their errors, paying for wrong bills. The worst experience of my entire life.”

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Posted 6 years ago

“good service”

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Posted 7 years ago

“Had a problem with our broadband speed... Jay was amazing ! Solved it for me and now its faster than ever. Thank you!”

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Posted 7 years ago

“Technicall team”

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Posted 7 years ago

“Your representative dealing with the query was very efficient and courteous and resolved my problem”

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Posted 7 years ago

“Best service”

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Posted 7 years ago

“Apparently they sent me a letter that increased my charges. It is in their contract apparently that they can increase your charges by whatever they like and you have only 30 days from the time they tell you to do anything about. However the letter they send does not warn you about this. . They increased my charges for a line by 35%. Now stuck for another year.”

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Posted 7 years ago

“I spoke to Melanie today with several questions regarding a house move. She was very helpful and nice.”

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Posted 7 years ago

“My review is based solely on a telephone call I had with Melanie this morning and therefore based on her customer service as opposed to XLN in general. I have had months of trouble with xln and put in a call to query my bill yet again today. I spoke to Melanie who asked to call me back so she could look into it as she could see there have been lots of problems. Melanie did call me back and has gone through the account from the beginning to finally resolve any outstanding issues. She was very helpful and I am very relieved that someone finally investigated this fully. She has resolved the problems and I am very happy with the outcome. She was very polite and professional throughout the call.”

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Posted 7 years ago

“Tec tim happy”

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Posted 7 years ago

“Very quick, resolution of my new wireless network printer issues. Nice to be spoken to like a human being by help desk people too.”

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Posted 7 years ago

“Spoke to the technical department spoke to Jay he was very helpful setting up the internet .I have complained i was mislead signing up for XLN was told it was going to be a smooth floor from my previous provider coming to XLN . I have lost business gone for nearly 2 weeks without internet.I am very disappointed . Thanks to Jay for helping out connecting my Internet .”

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Posted 7 years ago

“spoke to tecnacall depaertment”

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Posted 7 years ago

“technical department, Broadband speed”

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Posted 7 years ago

XLN is rated 2.4 based on 343 reviews