XLN Reviews

Name: XLN
Rating: 2.17

2.2 Rating 397 Reviews

29 %

of reviewers recommend XLN

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Metrics

2.2

Based on 397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One star is too many. Appalling company and customer service. Despite numerous complaints to XLN, I still do not have broadband. Avoid!!!”

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Posted 6 years ago

“Exactly two months after I moved into my new home, I now have again the original telephone number of the property, the one which was on all my change of address cards! The previous owner was with XLN, who refused to transfer the telephone line, the telephone number, the telephone service and the broadband service to my existing provider, Plusnet. XLN record all their calls so they will know that they lied to me when they said that they owned the line and owned the number. I felt this was absurd at the time - surely the ownership of these things is with Openreach? - and I felt I was being blackmailed into staying with XLN. After reading all the horrendous reviews of XLN, here and particularly in Serchen, I was determined not to sign up with XLN. I got the most ridiculous collection of calls and correspondence from them, some addressed to 'Mrs New Tenant' (like something out of Monty Python!) and all containing what with hindsight were clearly lies - Jesse Pollard-Reynolds should particularly hang their head in shame - and I am most grateful to the dozen or so Openreach and Plusnet staff, who have contributed to the success of providing me with my "old" number again, together with a broadband speed that is 4 times that ever achieved with XLN. Thank you all. To XLN: thank you for nothing but lies.”

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Posted 6 years ago

“HERE WE GO AGAIN Just got my bill for month and yet again without notice gone up, rang XLN to find out why. they say my phone package has gone up, we are trying to encourage you to use your land line to ring mobiles and land lines free. i dont even have a land line phone i just wanted broadband. Anyhow XLN say i have to pay extra and cant get out of it. i now pay £36 just for broadband.If i hadn't kept a eye on my billing and hidden extras which they don't tell you about i'd be paying over £50 a month i cant wait to end my contract as i feel as a small business they are far to expensive and not a genuine company.”

Helpful Report

Posted 6 years ago

“Unfortunately XLN is not suitable for small businesses especially not Vat registered. Only first 3 months are free of Vat then Vat is added to the bill. Also the base cost is increased after first 3 months without any notice. Services like diverting calls or even caller display are available at an extra cost. Incompetent customer support - gives misleading information on the phone when asked about billing in an unpleasant tone. Minimum 2 year contract. Overall not impressed at all with their service.”

Helpful Report

Posted 6 years ago

“XLN is an awful company and from experience I would recommend small business' to look elsewhere for a provider. Over three months without an internet connection, which I paid and never received compensation for. Then they Add Business assurance to your account, even when you have written to them to opt out. Terrible service, terrible customer service, take your money but don't provide a service, never mind the stress of having to deal with all their diagnostic checks.”

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Posted 6 years ago

“SCAM!!!! This company lured you in with low prices and free services then a months into the contract things change. I started paying £18 at beginning now I’m paying £48.50 each month just for the internet. And I’m pretty sure that they get there employees to write reviews to keep there ratings up. I would recommend paying a bit extra and using a proper company such as BT or anyone else”

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Posted 6 years ago

“I am very happy with one of xln stuff Abdi.I was decided to leave xln,but once I phone customer service ,had conversation with him.He was so patient to explain to me and recommend me staying .I felt warmly welcomed and decided to stay with xln.I am going to recomend my friends to join with Xln.Many thanks! Joy”

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Posted 6 years ago

“xln charge my dad £33 for apparently 76mbs but instead we get 14mbs for download so yea and you lag my friend with 144ms ping”

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Posted 6 years ago

“I do not recommending to any one.At the beginning was okay now i have been through so much that I'm regretting, they r cheating when i spoke to them on the phone explaining the terms and conditions. 1. all nation calls free 2. No any hiden fees 3. No any insurance mention. The deal was £23 including VAT from the second months my bill was increasing month after month now I'm paying £29.99 when i called to the main office the operator told me oh because u r paying for insurance which I never been told, and also you made international calls, which I never made any calls out of the UK.. liers... the customer service is carp when u problem no one is hepfull”

Helpful Report

Posted 6 years ago

“Xln were meant to move my company broadband fibre lines for 8th Oct. 5 weeks later I still have no phones. They were late with the line install, late with broadband to fibre upgrade, charged me for an expedite when they shouldn’t (promised a refund, still not in my bank), said the intermittent connection was down to my setup when it was a rein fault out of my premises. Was lied to about an engineer been sent, eventually got an engineer who identified rein and said I need a direct to premises fibre line. Xln strung me on for another 11days before admitting they couldn’t give me a error free fibre connection. I have no phones and intermittent internet and am a business. XLN customer service are a joke! Xln are that terrible they must be faking the anonymous reviews on here “5 stars!”. They are the worst!”

Helpful Report

Posted 6 years ago

“Advised XLN i will be moving properties before taking package advisor said not a problem, When the day comes to ask them to move lines i find out there is an "engineer charge" of £99, i advise them the line is live in the new property and would not require an engineer. After two weeks an engineer is sent he does nothing, he apparently visits the cabinet and tells me everything is already live. The line they set up is also connected to the wrong box in the wrong room of the household, and when telling this to an advisor she tells me did you let us know.... it would seem xln advisors must be trained on taking complaints and replying in such a rude tone as they must have quite a few unhappy customers calling. I advise the advisor ofcourse i let them know before asking to move the line, and it should also be a duty of theirs to check where to put the line or make it go live surely? regardless i have lost a few days work with a line in the wrong box and i am still being charged £99 UPDATE: so after i wrote this review i had a call from the directors office and they agreed there was no engineer visit needed and they would look into it further and get back to me. 1 month after that conversation i have received an invoice of £150, no phone call from directors office and when calling customer service i am being told its a new contract i have got into and they are also putting on an assurance policy with i didnt request..... this is an absolute joke.”

Helpful Report

Posted 6 years ago

“THEY ARE LIARS, THEY ARE CROOK AND ABOVE ALL SOME OF THE STAFFS ARE VERY VERY RUDE! SO STAY AWAY FROM THIS COMPANY IF YOU HATE STRESS LIKE ME”

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Posted 6 years ago

“Jamal was super helpful with me today in resolving my issue and got the issue resolved for me straight away”

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Posted 6 years ago

“Jay brilliant service given Really happy”

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Posted 6 years ago

“Guy called Dominic was extremely helpful in sorting out a technical fault. Rest of company and sales techniques have been extremely poor.”

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Posted 7 years ago

“Spoke with an incredibly helpful and polite man called Dominic today. He explained the problem in terms I understood and guided me through the solution. He also gave some valuable tips should any future problems arise. To be honest I'm amazed you've managed to keep him as an employee as the rest of your company has been far from ideal. Some - including whoever rang me to try and push Business Assurance - have been damn right rude. Perhaps Dominic could run a training program for the rest of you? Perhaps he should be running the company? Who knows. Good luck!”

Helpful Report

Posted 7 years ago

“I have been with XLN since Aug 2017 without any technical issues until Dec 2017. We started to loose service daily. Speeds would plummet constantly and our VOIP phones were disconnecting during every call we made. Not ideal for a business. Dealing with the XLN tech team was a great challenge on it's own. They seemed like they did not know how to or want to solve our issue. Mostly abrupt and rude staff apart from Mohammed who finally came to our rescue and went above and beyond to help fix the issue. Even though he did his best, we are still suffering from disconnections. Every time we tell the sales team that we want to cancel our 12 month contract due to them providing us with a faulty service they say we need to pay 400.00 to terminate! Then they are quick to throw us on to the tech team so back to square 1.This is an absolute sham and shameful really. I urge anyone who is thinking of taking on a contract with this company to think twice. Otherwise, good luck! Follow Up: Just received an infuriating call from the XLN tech team saying that they have no record of there being any fault on my account! I am sick of this company who keep coming back with silly excuses for a terrible service. You lot should be ashamed. Stop calling me just to bully me and because you saw my negative review. You either terminate my contract today or I will plaster the internet with my story.”

Helpful Report

Posted 7 years ago

“Good customer support team, especially David - he's been really helpful Don't really want to comment on the broadband at the minute though as that's been less than ideal for us”

Helpful Report

Posted 7 years ago

“The chap I spoke to was very friendly and helpful and instantly made me feel relaxed about my broadband problem and gave me great tips on how to help improve my reception of broadband through out the property. It was nice to speak to someone who really valued there customers and there job. Every thing was solved and I am one happy customer as my customers are happy too”

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Posted 7 years ago

“He tried his best to resolve the issue.”

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Posted 7 years ago

XLN is rated 2.2 based on 397 reviews