XLN Reviews

Name: XLN
Rating: 2.35

2.4 Rating 343 Reviews

34 %

of reviewers recommend XLN

Company Reviews

Questions

Metrics

2.4

Based on 343 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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XLN 1 star review on 12th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My problem was fixed quickly and without any fuss and the problem explained to me clearly”

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Posted 6 years ago

“He addressed all my concerns and resolved the problem in a timely and very friendly way.”

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Posted 6 years ago

“jay, excellent support”

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Posted 6 years ago

“Very good customer service And help Spoke to broadband team”

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Posted 6 years ago

“Resolved a problem with emails very polite and professional”

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Posted 6 years ago

“Jay was extremely professional - thanks for the help”

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Posted 6 years ago

“Excellent service extremely happy with jay from broadband department so very happy amazing customer service from Jay. Thanks 😀”

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Posted 6 years ago

“Very helpful person”

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Posted 6 years ago

“Wot a lovley person and very helpful”

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Posted 6 years ago

“BROADBAND TEAM”

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Posted 6 years ago

“BROADBAND WAS VERY SLOW BUT AFTER CONSULT TO MR JAY AND BROADBAND TEAM ITS WORKING FINE THANKS FOR YOUR SUPPORT”

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Posted 6 years ago

“Broadband technical dept. I had excellent support and advice, very grateful”

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Posted 6 years ago

“Intermittant fault on 2 lines and Jay sorted for me.”

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Posted 6 years ago

“Excellent communication and a warm friendly service . Thank you Jay”

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Posted 6 years ago

“Jay. Helped me no end. 100% regards stuart.09.mitchell@gmail.com”

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Posted 6 years ago

“Very pleasant to deal with and very helpful. Went the extra mile to make sure every avenue had been explored to help with our problem”

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Posted 6 years ago

“Jay Curtis on the support line (Broadband Technical Specialist) was really helpful and went the extra mile with our query. Not only did he help with the original query, but continued to help and solve all further questions. Thank you so much.”

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Posted 6 years ago

“technical support team no internet working after engeneer came out.”

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Posted 6 years ago

“Tech department, gentleman spoke very nicely and explained everything I needed to know. Very happy A star all the way”

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Posted 6 years ago

“account number 4775088 - I realise that my previous review didn't mention the account number. I was very happy with the detailed support that Jay gave me today that resolved an issue I first raised a few days ago. BUT the first person who tried to help me made a suggestion that I realised would have brought our internal network to a standstill (setting the same 192.168.1.151 ip address on network adaptor on every PC on network - which surely would have got them all clashing??) I didn't do it when I realised what it looked like I was being asked to do. I then called back and was told we needed a static ip address (which turns out we have to pay for) but that didn't fix the issue. Jay finally diagnosed a configuration problem on our router, whose config had been wiped by a prolonged power outage. So certainly the first person needs more training and the second person perhaps should have probed further as to why I was getting "your ip address changed" errors.”

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Posted 6 years ago

XLN is rated 2.4 based on 343 reviews