XLN Reviews

"Terrible company. They overcharged us. Put extra things without authorisation. The first month was free set up and more, and they charged us. Last month's bill asked me to update it with the correct price, and they did not. I can't wait to leave."

"When I had to buy, they behaved like beggars. After buying I have become a beggar. Average time of responding to telephone is over half an hour. Useless service. Its almost 6 weeks, my cloud service is not updated. Still there sales department is begging me to change my home broadband also. Shameful people. For God sake Don't buy from them. Extremely useless after sales. My new router has not been installed even though their Engineer came. New phone has not been given to me yet, PLEASE FOR GOD SAKE DON'T TAKE FROM THEM\/See Pic below listening to music for 33 minutes"

"Stay away from xln .sent me September invoice of \u00a382 .last month it was \u00a364 .rubbiah internet ,have to reset router several times in a day to make it work\r\n .get a virgin or bt and stay away from xln scam.and asked \u00a3500 cancellation fee if I switch to other network."

"Stay away from xln .sent me September invoice of \u00a382 .last month it was \u00a364 .rubbiah internet ,have to reset router several times in a day to make it work\r\n .get a virgin or bt and stay away from xln scam.and asked \u00a3500 cancellation fee if I switch to other network."

"Idiotic people providing awful service working under lousy entity for UK businesses"

"If you thought SKY or BT were bad, these guys take bad service to a whole new level!\r\n\r\nAfter not being happy paying nearly \u00a3100 a month for Broadband, I rank and asked to leave they talked me into a new contract at \u00a339.95 a month, the following 2 months they take nearly \u00a3400 out of my account, see attached screenshot of my account payments. 3 months later I have no phone line haven't for 2 months, meant to be moved to VOIP but I can't get any help setting this up, I waited for 1 hour on hold and refused to wait any longer. \r\n\r\nNo I am having to get our legal team involved as they are refusing to issue a refund. The escalation team is far from useless, Clayton sounds like a robot that reads from a screen, honestly, go to talk talk or someone else cheap as these are far from cheap and the customer service is appalling! By far the worst Ive come across of over 15 years in business!"