Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.30

2.3 Rating 239 Reviews

31 %

of reviewers recommend Yours Clothing

Company Reviews

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Metrics

2.3

Based on 239 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 1 star review on 4th September 2024

Melissa

Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went into yours clothing for a bra fitting. They measured me 38D. I tried the bra on and it felt loose around and I said to them about this and they said it's the type of bra and that's what I'm measuring out to be. Trusting them I brought one. In a couple of weeks my back was killing, the bra felt horrible so I was in town one day and went to another shop banburys which were fantastic they took one look at me and said that's the wrong size altogether. Banburys was so nice and anything i said they tried to help in every way possible. It turns out I'm a 36 E. DONT GET FITTED IN YOURS CLOTHING”

Helpful Report

Posted 5 years ago

“I purchased £200 worth of clothing rom here. They didn't have much of a variety of items so I ended up getting the same items in a variation of colours as I was excited at the prospect of a plus size clothing store. I tried of every item of clothing and almost all of them weren't true to size. furthermore the quality of the items were unsatisfactory, if not poor. I ended up returning all but a couple of trousers. Both of these however have ended up with bubbles on them after just a few washes. Sorely disspointed!”

Helpful Report

Posted 5 years ago

“Leighton buzzard staff are helpful polite and the shop is one of the best shops I’ve been into”

Helpful Report

Posted 5 years ago

“Still waiting on 2 orders since 26 march. Keep being fobbed off with excuses. Its very simple u post something u have track no so why is it so hard for yours clothing to see were order is.or has it every being sent at all????”

Helpful Report

Posted 5 years ago

“I had a £30 e-voucher for Christmas, along with a couple of gift cards from other family members. I finally went to submit an on-line order only to find that I cannot use my e-voucher with my other gift cards, which would mean that I would have to spend extra money on P & P charges to split the order into two, whereas the overall order allowed for free postage. I did an on-line chat to check on this policy and then submitted a complaint (which has not yet been responded to) and have finally called the company this evening only to have this confirmed. I am very disappointed with these policies and the fact that Customer Services did not seem to be that bothered. To rub salt into the wound, you also have to pay £1 delivery for click and collect to your local store if you spend less than £50. Not a happy bunny and I will therefore, no longer ask my family and friends for gift cards or e-vouchers for this company. Rip-off merchants trying to get as much money out of their customers in a world where every money counts - disgraceful!”

Helpful Report

Posted 5 years ago

“WARNING problems with Exchange of items WARNING: Ipswich store. Yours Clothing will not Exchange a Xmas present without a receipt. I have shopped at Yours for many, many years and always found the staff to be more than helpful. Xmas 2018 & I received two Christmas presents (jumpers) from a family member. These items were too big and I took them back to the shop of purchase (Ipswich) 29/12. These Items still had the purchase labels attached but unfortunately I did not have a receipt. The shop assistant categorically refused to exchange the items for a smaller size..... infact she had such a dictating attitude, I felt quite threatened and hurried out of the shop. I am still upset. Shame on you YOURS”

Helpful Report

Posted 5 years ago

“Ordered and paid for an urgent order through click and collect on Friday. Item was in stock and there was no noticeable message about there being a problem with delayed orders or the fact that you do not guarantee the order will be at the given store when you have paid your money. If there had been I would not have ordered. Called the store Friday evening as saw that I had inadvertently put Hemel Hempstead instead of Leighton Buzzard. Was told that the order could not be changed as it was on its way to store. Called store on Saturday no delivery. Called Yours Customer Service on Sunday and was told that they had been having problems with Hermes and particularly with deliveries to this store - OK, then why take payment for an order that was not going to be delivered anytime soon? I have called Customer Services several times and have been told that click and collect cannot be tracked. I called Hermes in desperation and they said they give a tracking number for all parcels and I would need that from Yours aaaaaaaaagh! I called CS again to see if I could pick up the coat from another store and then when Hemel received my order, remove the coat so that I only picked up the other items but no, that couldn't be done. I had an important Xmas event that I needed the top and jacket for on Saturday and also a meeting on Monday. Given that my jacket had been stolen the previous weekend I was without a coat so could not attend as I needed to walk to the venue and unfortunately dont have the funds to be able to fork out another £100 to get my order and then wait forever to find out where it is! To say I am not happy is an understatement!”

Helpful Report

Posted 6 years ago

“Poor customer service rather than resolve a problem they prefer to loose your custom all the best in this climate I don’t give them long before they disappear. I won’t shop here anymore”

Helpful Report

Posted 6 years ago

“I ordered clothing to be delivered in store, the expected delivery time was 3 days. I heard absolutely nothing, no e-mail, the only way I could see the order was placed was because I could see the payment had gone through. 6 days later I went into the Leighton Buzzard store to see if it had arrived, it hadn't. I emailed customer service twice about a week later with my paypal reference proving I had paid, no response at all. I went into the branch yesterday, more than 4 weeks after the original order, they had it but couldn't give me the parcel because I didn't have an e-mail reference! I told them to send it back, I paid over a month ago, I just want my money back now. They only send parcels back once a week and it may take a while to process the refund! I will never shop with them again and in the meantime they still have my money (strangely enough they took it very quickly).”

Helpful Report

Posted 6 years ago

“23 October. Place order for clothes online. Receive dispatch notice. 27 October. Get told items NOT shipped. Company wants an extra $90. 27 Oct to 2 Nov. Discussion with company about postage costs. 3 November. Request details to pay extra for postage. 5 November. Have heard no response. Request details to pay extra for postage again. 6 November, 3am. Receive payment details. 7 November, 12pm. Make payment for shipping. 7 November, 11pm. Yours Clothing CANCELS my order.”

Helpful Report

Posted 6 years ago

“Always on time, they have a reminder service to let you know items are back in stock. Never any problems.”

Helpful Report

Posted 6 years ago

“Absolutely love the clothing from yours and am never disappointed with my purchases. My delivery was made on time and the dresses I ordered were beautiful quality, fitted like a dream, couldn't be happier with them. I'm 5"9 and a size 24 and always find them true to size.”

Helpful Report

Posted 6 years ago

“Worst service ever. Unrealistic delivery times, delivery information omitted, no express service, no tracking service, customer service is unhelpful and takes too long to respond. I'm never shopping from them again.”

Helpful Report

Posted 6 years ago

“They have a beautiful selection of plus size clothes I always shop here, I also recommend this store to friends and family, lovely clothes and shoes and not overpriced”

Helpful Report

Posted 6 years ago

“Some customers is never happy like the time scale of delivery its not yours clothings fault is it thay send the items out its the deleverly people thats at fault get a grip”

Helpful Report

Posted 6 years ago

“I have bought many items from their shop, but after moving areas have found that my new local branch is much smaller and does not carry so many items. So, I have placed a couple of orders online now, and have been very impressed. The items are as described, the ordering process is simple to do, and I love that you can collect the items within 2-3 days from the local store. This means that you can try them on in the shop, and if they are not suitable you can return them and get a refund there and then.”

Helpful Report

Posted 6 years ago

“Parcel arrived quick great service great product's”

Helpful Report

Posted 6 years ago

“Great Sales and bargains, £1 delivery to shops. Unfortunately when you want to return and you have paid via Paypal you must take your online order home and parcel it up to send back via Asda or Royal Mail. I recently collected a parcel in my local store and assistant told me I could try the garments on there and if I needed to return anything I could do it there and then. One of my items was unsuitable but when the assistant realised I had paid via Paypal the story changed. Come on Yours is 2018 and an electronic world sort it out.”

Helpful Report

Posted 6 years ago

“They always on time”

Helpful Report

Posted 6 years ago

“bras often have wires poking out within a few weeks. on inspecting the wires they are sharp. smooth them off please it is becoming false economy”

Helpful Report

Posted 6 years ago

Yours Clothing is rated 2.3 based on 239 reviews