Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.30

2.3 Rating 239 Reviews

31 %

of reviewers recommend Yours Clothing

Company Reviews

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Metrics

2.3

Based on 239 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 1 star review on 4th September 2024

Melissa

Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order did not arrive on named day delivery. Their tracking number is invalid. I filled in their online form to get a refund. I was pushed to online chat which isn't working. Phone either engaged or rings then engaged again. I can't afford to lose over £100 no idea what to do next!”

Helpful Report

Posted 2 years ago

“Impossible to return items! Complicated online process and when you eventually manage to process the return then send a pdf thing which I couldn't download which has now totally disappeared and as the order is shown as a return they won't send it again! The live chat is to busy the contact us thing won't accept my email address and there is no working phone number and NO WAY At ALL to speak to anyone. Completely awful and useless!”

Helpful Report

Posted 2 years ago

“I bought 2 t-shirts 15.99 each exactly the same just different colours both 22/24green one fine went to put pink on today at least 3 sizes to small but I couldn't find the receipt I went to the store to ask if they could exchange it for one what was proper size no nothing we can do without receipt just weren't interested I've bought alot online and in-store but no more if that's their policy I'll go else where”

Helpful Report

Posted 2 years ago

“I wish I had checked this before ordering! I ordered 2 items, the website is rubbish, the basket still had the items in so looked like I hadn't paid, sent payment again and checked my PayPal. Sent twice! Tried to FIND the customer service number. Asked the local shop then I rang, I was asked to choose an option. Sat waiting 7 mins THREE TIMES...I was hung up on. Shocking customer service. Waiting to see if my items actually turn up. I see trouble co.ing.”

Helpful Report

Posted 2 years ago

“Received bridesmaid dress with a tear in it”

Helpful Report

Posted 2 years ago

“I have made a mistake and I am sorry for the bad review that I posted last night. I persevered trying to return my order and although I was becoming very frustrated because it would not work once I had cracked it I realized that it was not really that difficult. When you enter your order reference you have to put a dash between the second and third set of numbers, only then does it work.I was then able to proceed to obtain a QR code,take my parcel to Asda where I was shown how to scan my code to obtain a sticky label to attach to my parcel. Success-job demand I suppose practise will make perfect so maybe I will chance ordering from YOURS in the future.”

Helpful Report

Posted 2 years ago

“If possible I would give no stars.How can I return using Asda when you do not include a returns label and I do not have a printer? Easy returns---what a joke.I will probably end up keeping a dress costing over 40 pounds, which does not fit me because trying to return is almost impossible unless you live near a store.”

Helpful Report

Posted 2 years ago

“I placed an order 3 19 2022 your company was nice enough to take the 77.71 and still no hoodies I emailed more than once can't get an answer can't even get someone to pick up the phone it's almost 3months can't believe this”

Helpful Report

Posted 2 years ago

“Only shop i can use......this years range of clothes is abysmal.....put these clothes on a plus size 32 with arms and legs to match!!!I dont want suits to my thighs and grow on sleeves.....and I certainly don't want frills and shirred waist lines or t shirts made from a flimsy clingy material!!!the prices have go higher and the quality much much worse.glad newlook do SOME bits in a 32”

Helpful Report

Posted 2 years ago

“I ordered a swimsuit from Yours Clothing. They promised tracking info and charged me £3.99 for delivery at Asda . No tracking info was available , no sign of my parcel . Impossible to contact them by phone. Tried emailing but just got automated replies . Out of the blue I got an email saying they accepted my refund. I never requested a refund. They refunded my order minus the delivery charge for an item they never even attempted to deliver. This company is rubbish ...what a scam , taking orders and promising delivery items they don't have in stock or don't deliver, making money on all undelivered orders ....don't go near them ! I'm now in contact with my credit card company as a matter of principal !”

Helpful Report

Posted 2 years ago

“Horrendous company , bought a pair of Jeans on April 26th and paid for 3-5 Day delivery by Yodal .It’s now two weeks later and still have not received my order .Received emails by both Yours and Yodal informing me my order was in transit , complete fabrication on both counts as Yodal don’t even appear to be able to track any orders themselves , and that’s when your lucky enough to get through to there call Centre . Poor service on Yours as a company and Yodal dont even know where there parcels are , will not be using either of these company’s ever again , beware !”

Helpful Report

Posted 2 years ago

“Delivery is a very long and bad service and they charge you for it as well. My order still hasn't arrived since I made it on the 30th April. Its been sat in the local depot since the 4th May!! I had to go on to the tracking and ask for it to be delivered today! I'm sure the clothes will be going back as I have some shorts and t shirts from there, which are bad quality given the price paid as they already have holes or tears after two washes!”

Helpful Report

Posted 2 years ago

“Ordered on line to be delivered to an Asda store spent 30 minutes to be told they carn’t find it I rung yours before I went to store and asked for QR code and was told I didn’t need one because it was a business address. Still haven’t got my blouse don’t know where it is although I have confirmation it was delivered 😡”

Helpful Report

Posted 2 years ago

“I will not be using yours clothing again as you don't provide an easy returns method . No invoice in my parcels! Not everyone has a printer to print returns labels etc !”

Helpful Report

Posted 2 years ago

“The top and shoes I ordered were of good quality and a fair price. But I keep getting automated phone calls, some quite late in the evening. I am a disabled person and these calls are becoming a right 'pain'. Please, please stop calling me.”

Helpful Report

Posted 2 years ago

“Absolutely abismal returns ...no invoice in parcel items not showing on my account ...i will never use again and advise you not to unless you're definitely keeping them.”

Helpful Report

Posted 2 years ago

“Customer service seems to be extremely lacking with this company. I was assured that I would receive no further contact, after receiving unwanted emails…. I am still receiving them, despite asking again, very nicely. The company did not even bother to reply last time.”

Helpful Report

Posted 2 years ago

“Don’t bother with customer service, yours clothing has none!”

Helpful Report

Posted 2 years ago

“NEVER AGAIN!!! Payed for next day delivery (£6.99) for a £240 order...that did NOT arrive!!! spoilt a rare night out as I now can't go :(”

Helpful Report

Posted 2 years ago

“Ordered a top and when it arrived it was four sizes too small. Care of label had one size and the tag had another. Waste of time now trying to return it.”

Helpful Report

Posted 2 years ago

Yours Clothing is rated 2.3 based on 239 reviews