“
I had no choice but to shop online because they no longer stock 30/32 in stores anymore so had to pay delivery and now the cheek to add on paying returns..... even for faultly items!!!
With so many other places to shop online now.. I will stick to free return company's. Yours have pushed customers away.. same with Evans all the same group now.
”
posted 8 months ago
- Zena Jane Shields
“
It's a rip off paying delivery and then for returns
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posted 10 months ago
- Fpg
“
Complete rip off on returns, so basically the customers are paying the wages of the quality control team!!!! I have emailed them and complained that this is a total rip off but same reply from the customer service team the cost from the quality control team blah blah. Never buying from them again.
”
posted 1 year ago
- Rachel
“
Returns are a rip off.
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posted 1 year ago
- Irene Spinks
“
Returns are terrible to sort. I'm worried I'm not going to get my money back after reading these reviews. Shall definitely not be ordering from here again or recommending this site
”
posted 1 year ago
- ""
“
As a lot of people have said, you pay for delivery, then for returns ? So won't be buying anything again. Too expensive
”
posted 1 year ago
- ""
“
So called free returns. Returns are definitely not free. £1.99 to return 6 items plus £1 for every item over the six. Apparently thats what they class as a restocking charge. Will not be ordering from them again😡
”
posted 1 year ago
- Anonymous
“
Charged nearly £30 in delivery and return charges, then they under paid me as well! Awful awful clothing, thin and poorly made, poor sizing, conning people making money on returns!!! It would have been cheaper to return the items myself.
”
posted 1 year ago
- Anonymous
“
Now for returns- it’s mid august now, I returned my order on june 17th, and it got to their “3rd party shipping facility” at june 20, and I still haven’t received my money back… I send over 20 emails and all the do is copy paste answer of “order did not reach their warehouse yet”, but offer no support.
”
posted 1 year ago
- Anonymous
“
The returns process was a pain and do not believe the free returns policy they say they provide.
”
posted 1 year ago
- Anonymous