Yours Clothing Reviews

“ After contacting customer service, the advisor Sophie quickly reassured me she’s going to investigate this and get back to me. ”

“ Impossible to return on line After putting collection point in proceed button doesn’t open. Had to phone up twice they did not want to help me create a return very poor customer service! ”

“ Complete rip off on returns, so basically the customers are paying the wages of the quality control team!!!! I have emailed them and complained that this is a total rip off but same reply from the customer service team the cost from the quality control team blah blah. Never buying from them again. ”

“ Customer service is terrible. ”

“ I did so and followed the instructions given to me by their customer service team and despite having corresponded with them specifically before returning the item to ensure I would receive an exchange, they once again failed me and sent me a refund rather than an exchange, which they did not communicate and I had to chase up myself! When I raised this as a complaint, I was met with cold and uncaring responses saying there was nothing they could do. ”

“ Company needs a huge lesson in customer service. ”

“ well thank you for that lovely, expensive customer experience Yours Clothing, a service i shall not be taking advantage of again. ”

“ Customer service is terrible, they do not respond to any complaints, they just tell you to create new ticket…only after giving them 1 star review I got some kind of message back. ”

“ I contacted customer service and kept getting vague or simply wrong answers, from saying it is the refund fee (which apparently changed from £1. ”

“ I asked to add customer service to my complaint and now had no response. ”