Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.30

2.3 Rating 239 Reviews

31 %

of reviewers recommend Yours Clothing

Company Reviews

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Metrics

2.3

Based on 239 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 1 star review on 4th September 2024

Melissa

Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible experience with their customer service with international orders. I have sent them several emails and received the standard response with my issue unresolved. With no one to speak to nothing has been resolved. This company used to be great, now they are Absolutely useless. Happy to take your money, but not willing to assist with refunds.”

Helpful Report

Posted 3 years ago

“Had a top that was not the right size but had lost the receipt only interested in an exchange for a bigger size but told they were not allowed to do this without the receipt even with the tags on. I had recently spent about £300 in this shop and the staff recognised me but still no joy what a joke will not be using this shop again and will tell others not to either. Put the top in the bin in front of them and told them how discussed I was with them and this company.”

Helpful Report

Posted 3 years ago

“Placed 2 separate orders with them , items not suitable for use, so returned them , no where on the labels or orders does it say to you, you have to complete a cancellation form,as well as returning the item. When asked about this was told its in their t&c's and they are not respsonsible to make you aware that its there. Each customer is responsible for reading the fine print. I would seriously not buy anything from a company that is shady and its sneeky use of t&c's . This is unfortuneate that this company can get away wiith the misleading information.”

Helpful Report

Posted 3 years ago

“Online Customer service is appalling/dismissive at best currently trying to claim for a refund for an order they duplicated and was returned to them. Will not be a future customer thats for sure!”

Helpful Report

Posted 3 years ago

“Internet Customer service absolutely appalling. Will not use again”

Helpful Report

Posted 3 years ago

“Beware of this company’s delivery policies. I placed an order with Yours and my parcel never arrived even though despite instructions to Yodel that it be left with neighbour it never was and Yodel marked it handed to customer which was impossible. Called Yours and they were not interested. However I’ve pursued this as legally the customers contract is with Yours it’s their responsibility to get your parcel to you safely and their responsibility to claim from the delivery company. I’ve now been fully refunded but not without a fight that should never have happened. I will never shop with Yours online again as customer service is absolutely appalling.”

Helpful Report

Posted 3 years ago

“I tried to take clothes back to shop that are to big fair enough the 28 days had lapsed only just wanted an exchange smaller size had my receipt the girl was very unhelpful and point blank refused so nor I have three items which are of no use to me needless to say I won’t be back at yours 😢”

Helpful Report

Posted 3 years ago

“Placed an order and was delivered a different size. Requested a return printed the shipping label. Went to UPS and they stated the company is making me pay shipping over 200 dollars for items they send that are the wrong size”

Helpful Report

Posted 3 years ago

“Still waiting for a refund after two months. All they say on live chat its unavailable. Told them I'll give them till the end of the week, then I will take it further. See what happens then.”

Helpful Report

Posted 3 years ago

“i notice somebody else has had the same issue, on returning an item and given a tracking number somewhere something went wrong, the tracking number not recognised and the parcel has not reached its destination...no help, iv spent my time and money and got nowhere...never again.”

Helpful Report

Posted 3 years ago

“Our goods were sent to the wrong address, we are in Kent our clothes were sent to Scotland. Somehow they had entered not only a different address on the order BUT a different address on the billing address. THEY STILL PROCESSED IT!!!. We complained but just get told 'we have delivered it to the address on the order'. .We are being forced to go through my bank to get our money back. NEVER AGAIN!!”

Helpful Report

Posted 3 years ago

“Received the wrong item (company's fault) and when I emailed them they said they can't exchange international orders and yet it was their fault to begin with. The customer service is really terrible and although their clothes are somewhat stylish (quality of the material is cheap though) where they do good in size range, they lack in customer service and thats where it matters most. Really disappointed because I wanted to like them, it's unfortunate.”

Helpful Report

Posted 3 years ago

“I placed an order on the 1st March and still not received it. I have had a couple of on line chats and last week that the order was on its way. A week later as still not arrived on line chat today say they will contact courier I have not even got a tracking no.”

Helpful Report

Posted 3 years ago

“Plus size very stilish was made to feel welcome”

Helpful Report

Posted 3 years ago

“I have always really loved ❤yours clothing. Sizing has always been pretty spot on and shipping has always been predicted accurately and it has always turned up on time. However, my last experience was horrible! My cloths arrived much later than they expected to have it here, which meant that the dresses I ordered for a wedding were not here on time. Expecting the dressed to come from Australia and not the UK I had some hopes that it would be here on time. However it was not till I had purchased the dresses that I was informed they will be shipped from the UK. When purchasing these dresses I ensured to look into the returns policy which stated that the items would need to be returned to their Sydney warhouse within 28 days of recieving. However, in the midst of returning these dresses they have given me a UK adress to return these dresses too, which will take twice as long and cost me double the price to return (well over $100-it already cost $30 to get it here)! I would NOT recommend purchasing cloths through these guys unless you were confident in your purchase, the shape of your body, the cut you are buying as well as the sizing!”

Helpful Report

Posted 3 years ago

“Shambles of a company. Customer always wrong in their opinion. No way of speaking to a person. My return has gone missing.. sent them all the proof and they still won’t give me my refund. No help whatsoever, con company who will steal your money.”

Helpful Report

Posted 3 years ago

“Terrible customer service, waiting for a refund for over two months. T”

Helpful Report

Posted 3 years ago

“Can't get hold of anyone been 4 weeks since I sent my item Back I will never shop with them again never!!!!!!!!!! Still no refund!!!!!!!”

Helpful Report

Posted 3 years ago

“Should be 0 stars. “Customer service” is an absolute shambles. No extended returns for Christmas? So because my gift to my mum is the wrong size (honest mistake but the package is completely unopened and still have original packaging) I only asked to exchange for correct size and I’ve received nothing but blunt replies and going round in circles, will never shop with Yours clothing again after being a regular customer.”

Helpful Report

Posted 3 years ago

“I am not very impressed I emailed and filled in a contact form and tried to contact on live chat ,and it took them over a week to finally chat to me and because it took so long the country is in total national lockdown, and we are now shielding and there is no one can help us and because of this they gave me the only option was for me to pay more money and get Hermes to come to our house and collect the parcel to return to them my husband is clinically extremely vulnerable and we do not have any support us”

Helpful Report

Posted 3 years ago

Yours Clothing is rated 2.3 based on 239 reviews