Zazzle Reviews

Name: Zazzle
Rating: 4.54

4.5 Rating 6,964 Reviews

89 %

of reviewers recommend Zazzle

Company Reviews

Questions

Metrics

4.5

Based on 6,964 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

888-892-9953

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“its impossible to get any help from customer service. I ordered masks, they took my money, but when I go to track my order, it says I don't haven't ordered anything yet even though I have an email confirmation...you go around in circles, trying to get any help.... all questions loop back to the same response with no email contact, no help, nothing...DO NOT ORDER from this company...”

Helpful Report

Posted 4 years ago

“I ordered 3 masks 4/27. Where are my masks? If you’d just be upfront about it I would understand.”

Helpful Report

Posted 4 years ago

“Ordered and paid for 7 face masks on April 19, 2020. Estimated delivery 5/5 - 5/12. Contacted Zazzle customer service on 5/11 to see how much longer as status was showing as "making". Received canned response that due to high demand the production was delayed. Have tried emailing and contacting customer service many times since 5/11 to get production update and they have NO IDEA how far behind they are in production. It is now 5/28 - almost six weeks from ordering and still no masks and company unable to tell me how much longer it will take. Can't believe they have NO IDEA or no ability to find out from production how far behind. DON'T order face masks from this company.”

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Posted 4 years ago

“Ordered masks in mid April and here we are at the end of May and no masks-only a generic email saying covid is causing delays-don’t order from them. Will be trying to get a refund.”

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Posted 4 years ago

“Same story as everyone else. Ordered 9 masks and paid for the expedited shipping on April 22 and still showing "making" my order today, May 28. I have used zazzle in the past for wedding invitations and stickers and they were fantastic, so I thought this would be as smooth..... Far from it. I have had MUCH better luck with Etsey!”

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Posted 4 years ago

“I ordered eight face masks on April 18, 2020 - still have not received them. I keep receiving emails saying that Covid 19 is causing delays. However, the masks are from three different vendors. DO NOT order masks from them. They charged my card on April 18th - and still nothing!”

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Posted 4 years ago

“Placed order 6 weeks ago and have never received the goods. Worked with their customer no service and finally they agreed to refund me what they had charged me for shipping costs. Apparently their solution is to provide nothing and keep my money. I have contacted my credit company and asked for a charge back. Don't do business with them.”

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Posted 4 years ago

“If I could give zero stars I would. I ordered 3 puzzles. One for me, and had two others sent to my mother and my brother. They were charged for customs on top of the ridiculous price of the puzzles. I just started mine today and the quality is absolutely horrible. I tried calling customer service and wasn’t even able to leave a message or hold for a person. They just hung up. Will never order from them again”

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Posted 4 years ago

“Same as everyone else. Ordered masks from a Zazzle link on Facebook. Over 25 days later and NO masks. Very disappointed. Would NOT recommend.”

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Posted 4 years ago

“DO NOT ORDER MASKS - Just like everyone else ordered masks on April 21st and as today May 26th, I still do not have my order. I have emailed several times, no response. They take calls for 3 hours per day and I waited on hold for 28 minutes to get have a recording tell me they were having issues with their phone systems. Take your money and time elsewhere.”

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Posted 4 years ago

“The size of the shirt was way bigger than what was expected, hence the picture I customized for the shirt was so small compared to the shirt. I got it for my friends birthday and she didn't really like it.”

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Posted 4 years ago

“I have been waiting for over a month for a face mask. Paid extra to have it delivered sooner. Why offer that option if you can’t fulfill. I have contacted them by email several times and continue to get the same bogus answer. I requested my money back. Pretty sure that will never happen. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 4 years ago

“I was excited to see Zazzle offering a wide range of face masks, so I ordered several on April 19. I still have not received my items as of May 25. The tracking number indicates that the package is sitting at my local post office. I think the severe delay in shipping is due to some current issues with the USPS; however, since I still have not received my products that I paid for six weeks ago, I cannot recommend Zazzle to others.”

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Posted 4 years ago

“Ordered 6 weeks ago and haven’t heard a thing on my order. Keep sending me ads to purchase more items. Not a chance. They can’t even fill my last order.”

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Posted 4 years ago

“Placed an order 6 weeks ago and no update no nothing even though it was under their black membership for 7 days delivery. It is unbelievable.”

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Posted 4 years ago

“still waiting on an order, been well over a month. i had a few exchanges with the customer service, nothing came of it. no answers as to why it’s taking so long. i would never order from them again. pretty sure this website is a scam.”

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Posted 4 years ago

“I ordered a graduation yard sign for our daughter. It took them over a month for them to tell us it could not be made because of a copywrite law. In that month, it was supposed to be made and shipped 2 weeks earlier. WHY a month? I’m very disappointed and have had the sign made with a different company. Disappointed!”

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Posted 4 years ago

“Too much disappointment, shouldve just ordered thru vista print, least they respond and ensure happy. 3 weeks and no updates. Last time using this company for anything.”

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Posted 4 years ago

“Yeah I’ve ordered recently from a lot of t-shirt retailers, and this was definitely by far the most disappointing. From the lack of communication (cancelled part of my order without alerting me), slow shipment, to the extremely odd fitting and uncomfortable shirt, this is definitely someone I am not using again and wouldn’t ever recommend.”

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Posted 4 years ago

“I ordered from this site because they were supposed to ship quickly. Like other reviews I've read I still don't have my masks. I ordered 4 on 4/27. My charge cleared immediately but not only have I not received my masks but when I go in to check the progress it now tells my I haven't placed an order. How can I talk to someone?”

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Posted 4 years ago

Zazzle is rated 4.5 based on 6,964 reviews